Valarie A. Zeithaml
- Organizational Behavior and Human Resource Management top 0.01%
- Marketing top 0.01%
- Sociology and Political Science top 0.01%
- Information Systems and Management top 0.01%
- Strategy and Management top 0.02%
- Co-authors
- A. ParasuramanLeonard L. BerryArvind MalhotraRichard StaelinAjay KalraWilliam BouldingMary Jo BitnerKatherine N. Lemon
- Topics
- Customer Service Quality and Loyalty (45 papers)Consumer Retail Behavior Studies (18 papers)Consumer Behavior in Brand Consumption and Identification (14 papers)
- Cited by
- Organizational Behavior and Human Resource ManagementMarketingInformation Systems and Management
- Partner nations
- United StatesUnited KingdomAustralia
In The Last Decade
Valarie A. Zeithaml
87 papers receiving 82.5k citations
Hit Papers
Peers
Comparison fields: 5 of 183
- Organizational Behavior and Human Resource Management 66.5k
- Marketing 52.5k
- Sociology and Political Science 30.9k
- Information Systems and Management 23.0k
- Strategy and Management 12.0k
Countries citing papers authored by Valarie A. Zeithaml
This map shows the geographic impact of Valarie A. Zeithaml's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Valarie A. Zeithaml with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Valarie A. Zeithaml more than expected).
Fields of papers citing papers by Valarie A. Zeithaml
This network shows the impact of papers produced by Valarie A. Zeithaml. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Valarie A. Zeithaml. The network helps show where Valarie A. Zeithaml may publish in the future.
Co-authorship network of co-authors of Valarie A. Zeithaml
This figure shows the co-authorship network connecting the top 25 collaborators of Valarie A. Zeithaml. A scholar is included among the top collaborators of Valarie A. Zeithaml based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Valarie A. Zeithaml. Valarie A. Zeithaml is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | Services Marketing : Integrating Customer Focus Across The Firm european edition Ed. 2 | 56 |
| 2 | Services marketing: 1st European edition | 7 |
| 3 | Um modelo conceitual de qualidade de serviço e suas implicações para a pesquisa no futuro | 5 |
| 4 | Gestión de marca centrada en el cliente | 1 |
| 5 | E-S-QUALbreakdown → | 2750 |
| 6 | Reasoning About Online and Offline Service Experiences: the Role of Domain-Specificity | 4 |
| 7 | Driving customer equity : linking customer lifetime value to strategic marketing decisions | 52 |
| 8 | A conceptual framework for understanding e-service quality : implications for future research and managerial practicebreakdown → | 589 |
| 9 | The Behavioral Consequence of Service Quality | 34 |
| 10 | The Behavioral Consequences of Service Qualitybreakdown → | 4001 |
| 11 | Refinement and reassessment of the SERVQUAL scale.breakdown → | 2923 |
| 12 | Price and brand name as indicators of quality dimensions | 29 |
| 13 | An empirical examination of relationships in an extended service quality model | 122 |
| 14 | Communication and Control Processes in the Delivery of Service Qualitybreakdown → | 541 |
| 15 | Defining and relating price, perceived quality, and perceived value | 141 |
| 16 | Servqual : a multiple-item scale for measuring customer perceptions of service qualitybreakdown → | 1325 |
| 17 | Issues in Conceptualizing and Measuring Consumer Response to Price | 68 |
| 18 | 191 | |
| 19 | The Accuracy of Reported Reference Prices For Professional Services | 12 |
| 20 | Consumer response to grocery store price information | 2 |
About Valarie A. Zeithaml
Valarie A. Zeithaml is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Tourism, Leisure and Hospitality Management, having authored 88 papers that have together received 97.5k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (45 papers), Consumer Retail Behavior Studies (18 papers) and Consumer Behavior in Brand Consumption and Identification (14 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (66.5k citations), Marketing (52.5k citations) and Information Systems and Management (23.0k citations). Valarie A. Zeithaml has collaborated with scholars based in United States, United Kingdom and Australia. Frequent co-authors include A. Parasuraman, Leonard L. Berry, Arvind Malhotra, Richard Staelin, Ajay Kalra, William Boulding, Mary Jo Bitner, Katherine N. Lemon, Roland T. Rust and Dwayne D. Gremler. Their work appears in journals such as Journal of Marketing, American Psychologist and Journal of Marketing Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.