Bernard H. Booms

9.9k citations
20 papers · 7.5k indexed · 5 hit papers · h-index 12
Topics
Psychology of Social Influence (4 papers)Customer Service Quality and Loyalty (4 papers)Fiscal Policy and Economic Growth (3 papers)
Partner nations
United States

In The Last Decade

Bernard H. Booms

19 papers receiving 6.6k citations

Hit Papers

The Service Encounter: Diagnosing Favorable and Unfavorab...19812026199620111990199019941994198110002.0k3.0k

Peers

Bernard H. Booms
Comparison fields: 5 of 112
  • Organizational Behavior and Human Resource Management 5.8k
  • Marketing 3.8k
  • Sociology and Political Science 3.0k
  • Information Systems and Management 1.2k
  • Strategy and Management 843
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Citations per field
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Citations per year

Countries citing papers authored by Bernard H. Booms

Since Specialization
Citations

This map shows the geographic impact of Bernard H. Booms's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Bernard H. Booms with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Bernard H. Booms more than expected).

Fields of papers citing papers by Bernard H. Booms

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Bernard H. Booms. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Bernard H. Booms. The network helps show where Bernard H. Booms may publish in the future.

Co-authorship network of co-authors of Bernard H. Booms

This figure shows the co-authorship network connecting the top 25 collaborators of Bernard H. Booms. A scholar is included among the top collaborators of Bernard H. Booms based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Bernard H. Booms. Bernard H. Booms is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
#WorkIndexed citations
1
Computer-Aided Instruction for Large Elementary Courses
0
2
Critical Service Encounters: The Employee's Viewpointbreakdown →
645
3
Critical Service Encounters: The Employee's Viewpointbreakdown →
1155
4
The Service Encounter: Diagnosing Favorable and Unfavorable Incidentsbreakdown →
1651
5
The Service Encounter: Diagnosing Favorable and Unfavorable Incidentsbreakdown →
3099
6 35
7 195
8 65
9 16
10
Marketing Strategies and Organizational Structures for Service Firmsbreakdown →
489
11 19
12
Modelos econômicos na analise de política pública
1
13 1
14 31
15
Toward a Positive Theory of State and Local Public Expenditures: An Empirical Example
1
16 1
17 6
18 11
19 6
20 45

About Bernard H. Booms

Bernard H. Booms is a scholar working on Tourism, Leisure and Hospitality Management, Organizational Behavior and Human Resource Management and Marketing, having authored 20 papers that have together received 7.5k indexed citations. Recurring topics across this work include Psychology of Social Influence (4 papers), Customer Service Quality and Loyalty (4 papers) and Fiscal Policy and Economic Growth (3 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (5.8k citations), Marketing (3.8k citations) and Information Systems and Management (1.2k citations). Bernard H. Booms has collaborated with scholars based in United States. Frequent co-authors include Mary Jo Bitner, Lois A. Mohr, K. W. Kendall, James E. Ward, Teh‐wei Hu and D. Lynne Kaltreider. Their work appears in journals such as American Economic Review, Journal of Marketing and American Political Science Review.

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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