Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies
if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the
same subfield and year (this is the minimum needed to enter the top 1%, not the average
within it), or reaches the top citation threshold in at least one of its specific research
topics.
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Countries citing papers authored by Richard L. Oliver
Since
Specialization
Citations
This map shows the geographic impact of Richard L. Oliver's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Richard L. Oliver with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Richard L. Oliver more than expected).
Fields of papers citing papers by Richard L. Oliver
This network shows the impact of papers produced by Richard L. Oliver. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Richard L. Oliver. The network helps show where Richard L. Oliver may publish in the future.
Co-authorship network of co-authors of Richard L. Oliver
This figure shows the co-authorship network connecting the top 25 collaborators of Richard L. Oliver.
A scholar is included among the top collaborators of Richard L. Oliver based on the total number of
citations received by their joint publications. Widths of edges
represent the number of papers authors have co-authored together.
Node borders
signify the number of papers an author published with Richard L. Oliver. Richard L. Oliver is excluded from
the visualization to improve readability, since they are connected to all nodes in the network.
All Works
20 of 20 papers shown
1.
Oliver, Richard L. & Arthur P. Brief. (2013). Sales Managers' Goal Commitment Correlates. Journal of Personal Selling and Sales Management.3 indexed citations
2.
Black, Janice A., et al.. (2011). The Interaction of Leadership Roles and Organizational Learning Environment: A Canonical Correlation Approach. Journal of Leadership Accountability and Ethics. 8(4). 42–55.3 indexed citations
3.
Oliver, Richard L.. (1999). Whence Consumer Loyalty?. Journal of Marketing. 63(4_suppl1). 33–44.3334 indexed citations breakdown →
4.
Oliver, Richard L.. (1998). Special Session Summary New Directions in the Study of the Consumer Satisfaction Response: Anticipated Evaluation, Internal Cognitive-Affective Processes, and Trust Influences on Loyalty. ACR North American Advances.7 indexed citations
5.
Oliver, Richard L.. (1996). Varieties of Value in the Consumption Satisfaction Response. ACR North American Advances.116 indexed citations
6.
Oliver, Richard L.. (1994). Conceptual Issues in the Structural Analysis of Consumption Emotion, Satisfaction, and Quality: Evidence in a Service Setting. ACR North American Advances.117 indexed citations
7.
Oliver, Richard L.. (1994). Conceptual issues in the structural analysis of consumption emotion, satisfaction, and quality. Advances in consumer research. 21(1). 16–22.50 indexed citations
8.
Oliver, Richard L. & Barton A. Weitz. (1991). The effects of risk preference, uncertainty, and incentive compensation on salesperson motivation. Marketing Science Institute eBooks.16 indexed citations
9.
Swan, John E. & Richard L. Oliver. (1989). Postpurchase communications by consumers. Journal of Retailing. 65(4). 516–534.384 indexed citations
10.
Oliver, Richard L. & Wayne S. DeSarbo. (1988). Response Determinants in Satisfaction Judgments. SSRN Electronic Journal.4 indexed citations
Oliver, Richard L.. (1987). An Investigation of the Interrelationship Between Consumer (Dis)Satisfaction and Complaint Reports. ACR North American Advances.79 indexed citations
13.
DeSarbo, Wayne S., Richard L. Oliver, & Geert De Soete. (1986). A Probabilistic Multidimensional Scaling Vector Model. SSRN Electronic Journal.1 indexed citations
14.
Ross, Ivan & Richard L. Oliver. (1984). The Accuracy of Unsolicited Consumer Communications As Indicators of QTrueQ Consumer Satisfaction/Dissatisfaction. ACR North American Advances.2 indexed citations
15.
Oliver, Richard L., et al.. (1984). A Study of Physicians' Perception of Advertising Judged Deceptive By the Fda. ACR North American Advances.3 indexed citations
16.
Oliver, Richard L. & William O. Bearden. (1983). The Role of Involvement in Satisfaction Processes. ACR North American Advances.108 indexed citations
17.
Westbrook, Robert A. & Richard L. Oliver. (1981). Developing Better Measures of Consumer Satisfaction: Some Preliminary Results. ACR North American Advances.235 indexed citations
18.
Oliver, Richard L., et al.. (1981). Effect of Satisfaction and Its Antecedents on Consumer Preference and Intention. ACR North American Advances.158 indexed citations
19.
Oliver, Richard L.. (1980). Predicting Sales Promotion Effects: Assimilation, Attribution, Or Risk Reduction?. ACR North American Advances.2 indexed citations
20.
Oliver, Richard L. & Philip K. Berger. (1978). Testing Competing Models of Consumer Decision Making in the Preventive Health Care Marketplace. ACR North American Advances.2 indexed citations
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive
bibliographic database. While OpenAlex provides broad and valuable coverage of the global
research landscape, it—like all bibliographic datasets—has inherent limitations. These include
incomplete records, variations in author disambiguation, differences in journal indexing, and
delays in data updates. As a result, some metrics and network relationships displayed in
Rankless may not fully capture the entirety of a scholar's output or impact.