Robert I. Roundtree

4.8k total citations · 2 hit papers
6 papers, 3.4k citations indexed

About

Robert I. Roundtree is a scholar working on Sociology and Political Science, Marketing and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Robert I. Roundtree has authored 6 papers receiving a total of 3.4k indexed citations (citations by other indexed papers that have themselves been cited), including 3 papers in Sociology and Political Science, 3 papers in Marketing and 3 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Robert I. Roundtree's work include Customer Service Quality and Loyalty (3 papers), Digital Marketing and Social Media (3 papers) and Technology Adoption and User Behaviour (2 papers). Robert I. Roundtree is often cited by papers focused on Customer Service Quality and Loyalty (3 papers), Digital Marketing and Social Media (3 papers) and Technology Adoption and User Behaviour (2 papers). Robert I. Roundtree collaborates with scholars based in United States, United Kingdom and Australia. Robert I. Roundtree's co-authors include Amy L. Ostrom, Mary Jo Bitner, Matthew L. Meuter, Lance A. Bettencourt, Stephen Brown, Sunil Erevelles, Joan M. Phillips, George M. Zinkhan, Nobuyuki Fukawa and John R. Rossiter and has published in prestigious journals such as Journal of Marketing, Journal of Business Research and California Management Review.

In The Last Decade

Robert I. Roundtree

6 papers receiving 3.0k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

2000 2.0k citations Matthew L. Meuter, Amy L. Ostrom et al. Journal of Marketing profile →
The influence of technology anxiety on consumer use and experiences with self-service technologies

2003 861 citations Matthew L. Meuter, Amy L. Ostrom et al. Journal of Business Research profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Robert I. Roundtree United States	5	1.7k	1.6k	1.6k	1.5k	479	6	3.4k
Sandra Streukens Belgium	21	1.6k 1.0×	1.4k 0.8×	1.3k 0.8×	1.4k 0.9×	576 1.2×	39	3.5k
Jyh‐Shen Chiou Taiwan	33	1.5k 0.9×	1.7k 1.0×	1.2k 0.7×	2.0k 1.4×	544 1.1×	50	3.6k
Mary Wolfinbarger United States	16	2.0k 1.2×	2.1k 1.3×	2.1k 1.3×	2.2k 1.5×	394 0.8×	25	4.3k
Adam Rapp United States	18	1.3k 0.8×	1.1k 0.7×	1.2k 0.7×	1.6k 1.1×	709 1.5×	25	3.1k
Fareena Sultan United States	22	1.4k 0.8×	1.6k 1.0×	1.8k 1.2×	2.2k 1.5×	656 1.4×	33	4.2k
Kristina Heinonen Finland	26	1.6k 0.9×	2.2k 1.3×	749 0.5×	1.6k 1.1×	399 0.8×	65	3.4k
Sajad Rezaei Malaysia	27	908 0.5×	1.5k 0.9×	1.0k 0.7×	1.6k 1.1×	407 0.8×	62	3.3k
Walfried M. Lassar United States	20	2.0k 1.2×	2.2k 1.4×	930 0.6×	1.6k 1.1×	765 1.6×	33	3.9k
Muslim Amin Malaysia	33	1.8k 1.1×	1.6k 1.0×	951 0.6×	1.7k 1.2×	435 0.9×	85	4.0k
Jos Lemmink Netherlands	32	2.0k 1.2×	1.8k 1.1×	844 0.5×	1.3k 0.9×	712 1.5×	62	3.9k

Countries citing papers authored by Robert I. Roundtree

Since Specialization

Citations

This map shows the geographic impact of Robert I. Roundtree's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Robert I. Roundtree with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Robert I. Roundtree more than expected).

Fields of papers citing papers by Robert I. Roundtree

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Robert I. Roundtree. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Robert I. Roundtree. The network helps show where Robert I. Roundtree may publish in the future.

Co-authorship network of co-authors of Robert I. Roundtree

This figure shows the co-authorship network connecting the top 25 collaborators of Robert I. Roundtree. A scholar is included among the top collaborators of Robert I. Roundtree based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Robert I. Roundtree. Robert I. Roundtree is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

6 of 6 papers shown

1.

Phillips, Joan M., et al.. (2014). Mind, body, or spirit? An exploration of customer motivations to purchase university licensed merchandise. Sport Business and Management An International Journal. 4(1). 71–87. 7 indexed citations

2.

Erevelles, Sunil, Robert I. Roundtree, George M. Zinkhan, & Nobuyuki Fukawa. (2008). The Concept of 'Iaginative Intensity' in Advertising. Journal of Advertising. 37. 144–149. 2 indexed citations

3.

Stewart, David W., John R. Rossiter, Sunil Erevelles, et al.. (2008). Envisioning the Future of Advertising Creativity Research: Alternative Perspectives. Journal of Advertising. 37(4). 131–150. 14 indexed citations

4.

Meuter, Matthew L., Amy L. Ostrom, Mary Jo Bitner, & Robert I. Roundtree. (2003). The influence of technology anxiety on consumer use and experiences with self-service technologies. Journal of Business Research. 56(11). 899–906. 861 indexed citations breakdown →

5.

Bettencourt, Lance A., Amy L. Ostrom, Stephen Brown, & Robert I. Roundtree. (2002). Client Co-Production in Knowledge-Intensive Business Services. California Management Review. 44(4). 100–128. 498 indexed citations

6.

Meuter, Matthew L., Amy L. Ostrom, Robert I. Roundtree, & Mary Jo Bitner. (2000). Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters. Journal of Marketing. 64(3). 50–64. 2009 indexed citations breakdown →

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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