Michael A. McCollough
- Organizational Behavior and Human Resource Management top 0.5%
- Marketing top 1%
- Sociology and Political Science top 5%
- Information Systems and Management top 1%
- Management Information Systems top 5%
- Co-authors
- Leonard L. BerryManjit S. YadavDwayne D. GremlerJeffrey J. BaileyJohn LawrenceBerna DevezerGeorge W. TannerJohn Burnett
- Topics
- Customer Service Quality and Loyalty (10 papers)Management and Marketing Education (5 papers)Consumer Retail Behavior Studies (5 papers)
- Cited by
- Organizational Behavior and Human Resource ManagementMarketingInformation Systems and Management
- Journals
- Journal of Service ResearchJournal of Hospitality & Tourism ResearchTotal Quality Management & Business Excellence
- Partner nations
- United States
In The Last Decade
Michael A. McCollough
15 papers receiving 1.2k citations
Hit Papers
Peers
Comparison fields: 5 of 80
- Organizational Behavior and Human Resource Management 1.0k
- Marketing 587
- Sociology and Political Science 514
- Information Systems and Management 282
- Management Information Systems 197
Countries citing papers authored by Michael A. McCollough
This map shows the geographic impact of Michael A. McCollough's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Michael A. McCollough with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Michael A. McCollough more than expected).
Fields of papers citing papers by Michael A. McCollough
This network shows the impact of papers produced by Michael A. McCollough. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Michael A. McCollough. The network helps show where Michael A. McCollough may publish in the future.
Co-authorship network of co-authors of Michael A. McCollough
This figure shows the co-authorship network connecting the top 25 collaborators of Michael A. McCollough. A scholar is included among the top collaborators of Michael A. McCollough based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Michael A. McCollough. Michael A. McCollough is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | Integrating the Marketing Research and Marketing Strategy Courses | 0 |
| 2 | 18 | |
| 3 | Service Guarantees: A Review and Explanation of Their Continued Rarity | 10 |
| 4 | THE RECOVERY PARADOX: THE EFFECT OF RECOVERY PERFORMANCE AND SERVICE FAILURE SEVERITY ON POST-RECOVERY CUSTOMER SATISFACTION | 37 |
| 5 | 22 | |
| 6 | 48 | |
| 7 | 70 | |
| 8 | 32 | |
| 9 | 74 | |
| 10 | An Empirical Investigation of Customer Satisfaction after Service Failure and Recoverybreakdown → | 762 |
| 11 | 54 | |
| 12 | 104 | |
| 13 | 11 | |
| 14 | 83 | |
| 15 | The recovery paradox : a conceptual model and empirical investigation of customer satisfaction and service quality attitudes after service failure and recovery | 23 |
| 16 | 7 |
About Michael A. McCollough
Michael A. McCollough is a scholar working on Organizational Behavior and Human Resource Management, Management of Technology and Innovation and Information Systems and Management, having authored 16 papers that have together received 1.4k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (10 papers), Management and Marketing Education (5 papers) and Consumer Retail Behavior Studies (5 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (1.0k citations), Marketing (587 citations) and Information Systems and Management (282 citations). Michael A. McCollough has collaborated with scholars based in United States. Frequent co-authors include Leonard L. Berry, Manjit S. Yadav, Dwayne D. Gremler, Jeffrey J. Bailey, John Lawrence, Berna Devezer, George W. Tanner, John Burnett and Steven R. Shook. Their work appears in journals such as Journal of Service Research, Journal of Hospitality & Tourism Research and Total Quality Management & Business Excellence.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.