Len Frey
Impact in
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Marketing top 2%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
Papers in
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- Job Satisfaction and Organizational Behavior 5
- Management and Organizational Studies 2
- Customer Service Quality and Loyalty 2
- Organizational Learning and Leadership 1
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- Emotional Intelligence and Performance 1
- Cultural Differences and Values 1
- Communication in Education and Healthcare 1
- Co-authors
- Rebecca Daly (1 shared paper)Alan Woodside (1 shared paper)Kim Hester (4 shared papers)J. Bryan Fuller (4 shared papers)Clint Relyea (4 shared papers)Tim Barnett (3 shared papers)Danielle S. Beu (2 shared papers)Laura E. Marler (1 shared paper)
- Journals
- Journal of managerial issues (2 papers)The Journal of Social Psychology (1 paper)Human Relations (1 paper)International Journal of Intercultural Relations (1 paper)PubMed (1 paper)
- Partner nations
- United StatesNew ZealandTürkiye
In The Last Decade
Len Frey
6 papers receiving 1.1k citations
Len Frey's Hit Papers
Peers
Comparison fields: 5 of 96
- Organizational Behavior and Human Resource Management 977
- Marketing 422
- Information Systems and Management 189
- Strategy and Management 183
- Communication 75
Countries citing papers authored by Len Frey
This map shows the geographic impact of Len Frey's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Len Frey with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Len Frey more than expected).
Fields of papers citing papers by Len Frey
This network shows the impact of papers produced by Len Frey. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Len Frey. The network helps show where Len Frey may publish in the future.
Co-authors
The 12 scholars most cited alongside Len Frey, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | Linking service quality, customer satisfaction, and behavioral intention. Hit paper breakdown → | 1989 | 711 |
| 2 | 2006 | 316 | |
| 3 | An exploratory examination of voice behavior from an impression management perspective. | 2007 | 127 |
| 4 | 2006 | 71 | |
| 5 | Extending the Group Engagement Model: An Examination of the Interactive Effects of Prestige, Respect, and Employee Role Identity | 2009 | 19 |
| 6 | 2001 | 10 |
About Len Frey
Len Frey is a scholar working on Organizational Behavior and Human Resource Management, Social Psychology, Communication, Strategy and Management and Gender Studies, having authored 6 papers that have together received 1.3k indexed citations. Recurring topics across this work include Job Satisfaction and Organizational Behavior (5 papers), Management and Organizational Studies (2 papers), Customer Service Quality and Loyalty (2 papers), Organizational Learning and Leadership (1 paper), Emotional Intelligence and Performance (1 paper), Cultural Differences and Values (1 paper), Gender Diversity and Inequality (1 paper) and Communication in Education and Healthcare (1 paper). The work is most often cited by research in Organizational Behavior and Human Resource Management (977 citations), Marketing (422 citations), Information Systems and Management (189 citations), Strategy and Management (183 citations) and Communication (75 citations). Len Frey has collaborated with scholars based in United States, New Zealand and Türkiye. Frequent co-authors include Rebecca Daly, Alan Woodside, Kim Hester, J. Bryan Fuller, Clint Relyea, Tim Barnett, Danielle S. Beu, Laura E. Marler, Emin Babakus and Rabi S. Bhagat. Their work appears in journals such as Journal of managerial issues, The Journal of Social Psychology, Human Relations, International Journal of Intercultural Relations and PubMed.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.