Kate L. Daunt

2.0k total citations
26 papers, 1.4k citations indexed

About

Kate L. Daunt is a scholar working on Sociology and Political Science, Marketing and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Kate L. Daunt has authored 26 papers receiving a total of 1.4k indexed citations (citations by other indexed papers that have themselves been cited), including 16 papers in Sociology and Political Science, 15 papers in Marketing and 12 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Kate L. Daunt's work include Consumer Behavior in Brand Consumption and Identification (10 papers), Customer Service Quality and Loyalty (9 papers) and Psychology of Social Influence (6 papers). Kate L. Daunt is often cited by papers focused on Consumer Behavior in Brand Consumption and Identification (10 papers), Customer Service Quality and Loyalty (9 papers) and Psychology of Social Influence (6 papers). Kate L. Daunt collaborates with scholars based in United Kingdom, Australia and United States. Kate L. Daunt's co-authors include Lloyd C. Harris, Wendy Hardyman, Martin Kitchener, Hayley Cocker, Rebecca Mardon, Christos Koritos, Avraam Papastathopoulos, Achilleas Boukis, Dominique A. Greer and Rebekah Russell‐Bennett and has published in prestigious journals such as Journal of Consumer Research, Journal of Business Research and Tourism Management.

In The Last Decade

Kate L. Daunt

25 papers receiving 1.3k citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Kate L. Daunt United Kingdom 17 662 658 649 135 134 26 1.4k
Xiucheng Fan China 18 464 0.7× 405 0.6× 621 1.0× 130 1.0× 166 1.2× 46 1.2k
Jeongdoo Park United States 13 649 1.0× 711 1.1× 526 0.8× 88 0.7× 227 1.7× 16 1.5k
Sterling A. Bone United States 13 689 1.0× 386 0.6× 508 0.8× 93 0.7× 161 1.2× 28 1.3k
Steven W. Rayburn United States 16 975 1.5× 524 0.8× 432 0.7× 105 0.8× 159 1.2× 28 1.5k
Jens Hogreve Germany 15 873 1.3× 698 1.1× 434 0.7× 163 1.2× 286 2.1× 32 1.8k
Hsiu-Yu Teng Taiwan 20 655 1.0× 739 1.1× 973 1.5× 158 1.2× 194 1.4× 31 1.5k
Mark Gabbott Australia 19 789 1.2× 753 1.1× 640 1.0× 204 1.5× 147 1.1× 52 1.4k
Victoria Bellou Greece 24 347 0.5× 773 1.2× 861 1.3× 81 0.6× 267 2.0× 44 1.7k
Alex R. Zablah United States 20 476 0.7× 806 1.2× 396 0.6× 180 1.3× 159 1.2× 40 1.3k
Edwin N. Torres United States 25 1.0k 1.6× 1.1k 1.7× 1.3k 2.0× 224 1.7× 219 1.6× 54 2.1k

Countries citing papers authored by Kate L. Daunt

Since Specialization
Citations

This map shows the geographic impact of Kate L. Daunt's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Kate L. Daunt with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Kate L. Daunt more than expected).

Fields of papers citing papers by Kate L. Daunt

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Kate L. Daunt. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Kate L. Daunt. The network helps show where Kate L. Daunt may publish in the future.

Co-authorship network of co-authors of Kate L. Daunt

This figure shows the co-authorship network connecting the top 25 collaborators of Kate L. Daunt. A scholar is included among the top collaborators of Kate L. Daunt based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Kate L. Daunt. Kate L. Daunt is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Daunt, Kate L., et al.. (2025). Communication accommodation for de-escalating consumer tensions in online brand communities. Journal of Business Research. 192. 115281–115281. 1 indexed citations
2.
Mardon, Rebecca, Hayley Cocker, & Kate L. Daunt. (2023). How Social Media Influencers Impact Consumer Collectives: An Embeddedness Perspective. Journal of Consumer Research. 50(3). 617–644. 46 indexed citations
3.
Daunt, Kate L., et al.. (2023). Reframing online brand community management: consumer conflicts, their consequences and moderation. European Journal of Marketing. 57(10). 2653–2682. 11 indexed citations
4.
Dootson, Paula, Dominique A. Greer, Kate Letheren, & Kate L. Daunt. (2022). Reducing deviant consumer behaviour with service robot guardians. Journal of Services Marketing. 37(3). 276–286. 28 indexed citations
5.
Cocker, Hayley, Rebecca Mardon, & Kate L. Daunt. (2021). Social media influencers and transgressive celebrity endorsement in consumption community contexts. European Journal of Marketing. 55(7). 1841–1872. 58 indexed citations
6.
Hardyman, Wendy, Martin Kitchener, & Kate L. Daunt. (2019). What matters to me! User conceptions of value in specialist cancer care. Public Management Review. 21(11). 1687–1706. 37 indexed citations
7.
Boukis, Achilleas, Christos Koritos, Kate L. Daunt, & Avraam Papastathopoulos. (2019). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management. 77. 103997–103997. 131 indexed citations
8.
Daunt, Kate L. & Dominique A. Greer. (2017). The dark side of marketing: introduction to the special issue. Journal of Marketing Management. 33(15-16). 1231–1235. 11 indexed citations
9.
Rogers, Andrew H., Kate L. Daunt, Peter Morgan, & Malcolm J. Beynon. (2017). Examining the existence of double jeopardy and negative double jeopardy within Twitter. European Journal of Marketing. 51(7/8). 1224–1247. 13 indexed citations
10.
Daunt, Kate L. & Lloyd C. Harris. (2017). Consumer showrooming: Value co-destruction. Journal of Retailing and Consumer Services. 38. 166–176. 106 indexed citations
11.
Daunt, Kate L. & Dominique A. Greer. (2015). Unpacking the perceived opportunity to misbehave: The influence of spatio-temporal and social dimensions on consumer misbehavior. QUT ePrints (Queensland University of Technology). 3 indexed citations
12.
Wells, Victoria K. & Kate L. Daunt. (2015). Eduscape: The effects of servicescapes and emotions in academic learning environments. Journal of Further and Higher Education. 40(4). 486–508. 17 indexed citations
13.
Hardyman, Wendy, Kate L. Daunt, & Martin Kitchener. (2014). Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda. Public Management Review. 17(1). 90–107. 213 indexed citations
14.
Rosenbaum, Mark S., et al.. (2013). Craigslist Exposed: The Internet-Mediated Hookup. Journal of Homosexuality. 60(4). 505–531. 14 indexed citations
15.
Harris, Lloyd C. & Kate L. Daunt. (2013). Managing customer misbehavior: challenges and strategies. Journal of Services Marketing. 27(4). 281–293. 91 indexed citations
16.
Daunt, Kate L. & Lloyd C. Harris. (2012). Motives of dysfunctional customer behavior: an empirical study. Journal of Services Marketing. 26(4). 293–308. 66 indexed citations
17.
Daunt, Kate L. & Lloyd C. Harris. (2011). Exploring the forms of dysfunctional customer behaviour: A study of differences in servicescape and customer disaffection with service. Journal of Marketing Management. 28(1-2). 129–153. 89 indexed citations
18.
Harris, Lloyd C. & Kate L. Daunt. (2010). Deviant customer behaviour: A study of techniques of neutralisation. Journal of Marketing Management. 27(7-8). 834–853. 64 indexed citations
19.
Fisk, Raymond P., Stephen J. Grove, Lloyd C. Harris, et al.. (2010). Customers behaving badly: a state of the art review, research agenda and implications for practitioners. Journal of Services Marketing. 24(6). 417–429. 212 indexed citations
20.
Daunt, Kate L. & Lloyd C. Harris. (2004). 'Illegitimate' customer complaining: an exploration of types and motives. ORCA Online Research @Cardiff (Cardiff University). 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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