Klaus Schoefer
Impact in
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Marketing top 1%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Service and Product Innovation
Papers in
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- Customer Service Quality and Loyalty 16
- Job Satisfaction and Organizational Behavior 2
- Marketing 15
- Consumer Behavior in Brand Consumption and Identification 8
- Service and Product Innovation 6
- Co-authors
- Christine Ennew (3 shared papers)Adamantios Diamantopoulos (3 shared papers)Markus Blut (5 shared papers)Cheng Wang (1 shared paper)Nima Heirati (4 shared papers)Aron O’Cass (1 shared paper)Vida Siahtiri (1 shared paper)Sally McKechnie (2 shared papers)
- Journals
- Journal of Service Research (4 papers)Industrial Marketing Management (3 papers)Journal of Business Research (2 papers)International Marketing Review (2 papers)Service Business (1 paper)
- Partner nations
- United KingdomAustriaThailand
In The Last Decade
Klaus Schoefer
27 papers receiving 1.3k citations
Peers
Comparison fields: 5 of 80
- Organizational Behavior and Human Resource Management 785
- Marketing 696
- Information Systems and Management 314
- Sociology and Political Science 679
- Management Information Systems 114
Countries citing papers authored by Klaus Schoefer
This map shows the geographic impact of Klaus Schoefer's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Klaus Schoefer with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Klaus Schoefer more than expected).
Fields of papers citing papers by Klaus Schoefer
This network shows the impact of papers produced by Klaus Schoefer. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Klaus Schoefer. The network helps show where Klaus Schoefer may publish in the future.
Co-authors
The 22 scholars most cited alongside Klaus Schoefer, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 27 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2005 | 273 | |
| 2 | 2016 | 209 | |
| 3 | 2008 | 143 | |
| 4 | 2008 | 85 | |
| 5 | 2016 | 82 | |
| 6 | 2020 | 63 | |
| 7 | 2019 | 62 | |
| 8 | 2009 | 60 | |
| 9 | 2007 | 55 | |
| 10 | The Determinants and Consequences of Consumer Trust in e-Retailing: A Conceptual Framework | 2005 | 46 |
| 11 | 2008 | 45 | |
| 12 | 2018 | 41 | |
| 13 | 2004 | 33 | |
| 14 | 2019 | 28 | |
| 15 | 2020 | 23 | |
| 16 | 2022 | 20 | |
| 17 | Service Failure and Service Recovery in Tourism: A Review | 2014 | 13 |
| 18 | 2017 | 11 | |
| 19 | 2019 | 11 | |
| 20 | 2004 | 11 |
About Klaus Schoefer
Klaus Schoefer is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, Social Psychology and Information Systems and Management, having authored 27 papers that have together received 1.4k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (16 papers), Digital Marketing and Social Media (8 papers), Consumer Behavior in Brand Consumption and Identification (8 papers), Service and Product Innovation (6 papers), Psychology of Social Influence (5 papers), Technology Adoption and User Behaviour (4 papers), Job Satisfaction and Organizational Behavior (2 papers) and Cultural Differences and Values (2 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (785 citations), Marketing (696 citations), Information Systems and Management (314 citations), Sociology and Political Science (679 citations) and Management Information Systems (114 citations). Klaus Schoefer has collaborated with scholars based in United Kingdom, Austria and Thailand. Frequent co-authors include Christine Ennew, Adamantios Diamantopoulos, Markus Blut, Cheng Wang, Nima Heirati, Aron O’Cass, Vida Siahtiri, Sally McKechnie, Fernando Fastoso and Hao Liu. Their work appears in journals such as Journal of Service Research, Industrial Marketing Management, Journal of Business Research, International Marketing Review and Service Business.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.