Ronald L. Hess

1.7k total citations · 1 hit paper
9 papers, 1.3k citations indexed

About

Ronald L. Hess is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Marketing. According to data from OpenAlex, Ronald L. Hess has authored 9 papers receiving a total of 1.3k indexed citations (citations by other indexed papers that have themselves been cited), including 8 papers in Organizational Behavior and Human Resource Management, 4 papers in Sociology and Political Science and 4 papers in Marketing. Recurrent topics in Ronald L. Hess's work include Customer Service Quality and Loyalty (8 papers), Consumer Behavior in Brand Consumption and Identification (3 papers) and Digital Marketing and Social Media (3 papers). Ronald L. Hess is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Consumer Behavior in Brand Consumption and Identification (3 papers) and Digital Marketing and Social Media (3 papers). Ronald L. Hess collaborates with scholars based in United States, Sweden and Latvia. Ronald L. Hess's co-authors include Shankar Ganesan, Noreen M. Klein, Maureen L. Ambrose and Fredrik Lange and has published in prestigious journals such as Journal of the Academy of Marketing Science, Organizational Behavior and Human Decision Processes and Journal of Retailing.

In The Last Decade

Ronald L. Hess

9 papers receiving 1.2k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction

2003 727 citations Ronald L. Hess, Shankar Ganesan et al. Journal of the Academy of Marketing Science profile →

Peers

Countries citing papers authored by Ronald L. Hess

Since Specialization

Citations

This map shows the geographic impact of Ronald L. Hess's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Ronald L. Hess with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Ronald L. Hess more than expected).

Fields of papers citing papers by Ronald L. Hess

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Ronald L. Hess. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Ronald L. Hess. The network helps show where Ronald L. Hess may publish in the future.

Co-authorship network of co-authors of Ronald L. Hess

This figure shows the co-authorship network connecting the top 25 collaborators of Ronald L. Hess. A scholar is included among the top collaborators of Ronald L. Hess based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Ronald L. Hess. Ronald L. Hess is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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9 of 9 papers shown

#	Work	Indexed citations
1	Omnichannel promotions and their effect on customer satisfaction 2021 ·European Journal of Marketing ·(unknown), Fredrik Lange, Ronald L. Hess	24
2	Omnichannel-based promotions’ effects on purchase behavior and brand image 2017 ·Journal of Retailing and Consumer Services ·(unknown), Fredrik Lange, Ronald L. Hess	83
3	The influence of the source and valence of word-of-mouth information on post-failure and post-recovery evaluations 2015 ·Service Business ·Ronald L. Hess, (unknown)	12
4	Off-price versus price-off 2014 ·International Journal of Retail & Distribution Management ·Ronald L. Hess, (unknown)	6
5	The impact of firm reputation and failure severity on customers' responses to service failures 2008 ·Journal of Services Marketing ·Ronald L. Hess	157
6	The relationship between justice and attitudes: An examination of justice effects on event and system-related attitudes 2007 ·Organizational Behavior and Human Decision Processes ·Maureen L. Ambrose, Ronald L. Hess, Shankar Ganesan	143
7	Interactional service failures in a pseudorelationship: The role of organizational attributions 2006 ·Journal of Retailing ·Ronald L. Hess, Shankar Ganesan, Noreen M. Klein	97
8	Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction breakdown → 2003 ·Journal of the Academy of Marketing Science ·Ronald L. Hess, Shankar Ganesan, Noreen M. Klein	727
9	Geographic information systems as a marketing information system technology 2003 ·Decision Support Systems ·Ronald L. Hess, (unknown), (unknown)	60

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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