Nima Heirati

702 total citations
22 papers, 531 citations indexed

About

Nima Heirati is a scholar working on Strategy and Management, Organizational Behavior and Human Resource Management and Marketing. According to data from OpenAlex, Nima Heirati has authored 22 papers receiving a total of 531 indexed citations (citations by other indexed papers that have themselves been cited), including 12 papers in Strategy and Management, 11 papers in Organizational Behavior and Human Resource Management and 10 papers in Marketing. Recurrent topics in Nima Heirati's work include Customer Service Quality and Loyalty (11 papers), Innovation and Knowledge Management (9 papers) and Service and Product Innovation (7 papers). Nima Heirati is often cited by papers focused on Customer Service Quality and Loyalty (11 papers), Innovation and Knowledge Management (9 papers) and Service and Product Innovation (7 papers). Nima Heirati collaborates with scholars based in United Kingdom, Australia and Germany. Nima Heirati's co-authors include Aron O’Cass, Vida Siahtiri, Klaus Schoefer, Liem Viet Ngo, Markus Blut, Stephan C. Henneberg, Phyra Sok, Yumeng Zhang, Ansgar Richter and Valentina Pitardi and has published in prestigious journals such as Journal of Business Research, Industrial Marketing Management and Journal of Retailing and Consumer Services.

In The Last Decade

Nima Heirati

20 papers receiving 511 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Nima Heirati United Kingdom 13 269 203 180 121 88 22 531
Michel van der Borgh Netherlands 13 238 0.9× 166 0.8× 194 1.1× 134 1.1× 129 1.5× 21 564
Matti Jaakkola United Kingdom 9 240 0.9× 150 0.7× 135 0.8× 171 1.4× 80 0.9× 18 532
Johanna Frösén Finland 9 217 0.8× 121 0.6× 127 0.7× 115 1.0× 83 0.9× 16 426
Gary F. Gebhardt Canada 5 277 1.0× 199 1.0× 228 1.3× 87 0.7× 68 0.8× 6 506
Per Carlborg Sweden 9 247 0.9× 299 1.5× 157 0.9× 106 0.9× 132 1.5× 21 556
Nacef Mouri Morocco 10 213 0.8× 188 0.9× 122 0.7× 112 0.9× 64 0.7× 14 451
Pinar Cankurtaran Netherlands 4 231 0.9× 169 0.8× 93 0.5× 77 0.6× 84 1.0× 6 454
Silvia Martelo-Landroguez Spain 14 303 1.1× 148 0.7× 185 1.0× 99 0.8× 106 1.2× 21 637
Steven J. Kahl United States 6 231 0.9× 195 1.0× 222 1.2× 67 0.6× 80 0.9× 9 506
Hillbun Ho Singapore 11 308 1.1× 219 1.1× 174 1.0× 161 1.3× 39 0.4× 16 616

Countries citing papers authored by Nima Heirati

Since Specialization
Citations

This map shows the geographic impact of Nima Heirati's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Nima Heirati with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Nima Heirati more than expected).

Fields of papers citing papers by Nima Heirati

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Nima Heirati. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Nima Heirati. The network helps show where Nima Heirati may publish in the future.

Co-authorship network of co-authors of Nima Heirati

This figure shows the co-authorship network connecting the top 25 collaborators of Nima Heirati. A scholar is included among the top collaborators of Nima Heirati based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Nima Heirati. Nima Heirati is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Heirati, Nima, et al.. (2025). Unintended consequences of service robots – Recent progress and future research directions. Journal of Business Research. 194. 115366–115366. 3 indexed citations
2.
Wünderlich, Nancy V., Markus Blut, Christian Brock, et al.. (2025). How to use emerging service technologies to enhance customer centricity in business-to-business contexts: A conceptual framework and research agenda. Journal of Business Research. 192. 115284–115284. 3 indexed citations
3.
Schoefer, Klaus, et al.. (2025). An investigation of culture’s influence on new technology adoption: the case of mobile payment. International Marketing Review. 2 indexed citations
4.
Heirati, Nima, et al.. (2024). Capability configurations for successful advanced servitization. International Journal of Operations & Production Management. 45(2). 329–354. 5 indexed citations
5.
Heirati, Nima, Valentina Pitardi, & Mohamed Sobhy Temerak. (2024). When the recipe is more important than the ingredients: Unveiling the complexity of consumer use of voice assistants. Psychology and Marketing. 41(7). 1489–1501. 7 indexed citations
6.
Heirati, Nima, et al.. (2023). Organization Architecture Configurations for Successful Servitization. Journal of Service Research. 27(3). 307–326. 14 indexed citations
7.
Zhang, Yumeng, et al.. (2021). Dark-side-effect contagion in business relationships. Journal of Business Research. 130. 260–270. 19 indexed citations
8.
Siahtiri, Vida, Nima Heirati, & Aron O’Cass. (2020). Unlocking solution provision competence in knowledge-intensive business service firms. Industrial Marketing Management. 87. 117–127. 16 indexed citations
9.
Blut, Markus, Nima Heirati, & Klaus Schoefer. (2019). The Dark Side of Customer Participation: When Customer Participation in Service Co-Development Leads to Role Stress. Journal of Service Research. 23(2). 156–173. 60 indexed citations
10.
Schoefer, Klaus, et al.. (2019). The moderating effect of cultural value orientations on behavioral responses to dissatisfactory service experiences. Journal of Retailing and Consumer Services. 48. 247–256. 28 indexed citations
11.
Heirati, Nima, et al.. (2018). Differential importance of social and economic determinants of relationship performance in professional services. Industrial Marketing Management. 76. 23–35. 19 indexed citations
12.
Heirati, Nima, et al.. (2018). THE EVOLUTION OF BUSINESS RELATIONSHIPS BETWEEN TECHNOLOGY-INTENSIVE NEW VENTURES AND INCUMBENTS DURING THE NEW PRODUCT DEVELOPMENT PROCESS. International Journal of Innovation Management. 23(6). 1950052–1950052.
13.
Heirati, Nima & Vida Siahtiri. (2017). Driving service innovativeness via collaboration with customers and suppliers: Evidence from business-to-business services. Industrial Marketing Management. 78. 6–16. 51 indexed citations
14.
Heirati, Nima, Aron O’Cass, & Phyra Sok. (2017). Identifying the resource conditions that maximize the relationship between ambidexterity and new product performance. Journal of Business and Industrial Marketing. 32(8). 1038–1050. 24 indexed citations
15.
Heirati, Nima, Aron O’Cass, Klaus Schoefer, & Vida Siahtiri. (2016). Do professional service firms benefit from customer and supplier collaborations in competitive, turbulent environments?. Industrial Marketing Management. 55. 50–58. 80 indexed citations
16.
O’Cass, Aron & Nima Heirati. (2015). Mastering the complementarity between marketing mix and customer-focused capabilities to enhance new product performance. Journal of Business and Industrial Marketing. 30(1). 60–71. 32 indexed citations
17.
O’Cass, Aron & Nima Heirati. (2015). Mastering the complementarity between marketing mix, brand management, customer relationship management capabilities to enhance new product performance. 1 indexed citations
18.
Heirati, Nima & Aron O’Cass. (2015). Supporting new product commercialization through managerial social ties and market knowledge development in an emerging economy. Asia Pacific Journal of Management. 33(2). 411–433. 41 indexed citations
19.
O’Cass, Aron, Nima Heirati, & Liem Viet Ngo. (2014). Achieving new product success via the synchronization of exploration and exploitation across multiple levels and functional areas. Industrial Marketing Management. 43(5). 862–872. 103 indexed citations
20.
Heirati, Nima, et al.. (2008). Marketing based on internal customer loyalty.

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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