László Sajtos

1.1k total citations
46 papers, 765 citations indexed

About

László Sajtos is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Marketing. According to data from OpenAlex, László Sajtos has authored 46 papers receiving a total of 765 indexed citations (citations by other indexed papers that have themselves been cited), including 18 papers in Organizational Behavior and Human Resource Management, 16 papers in Sociology and Political Science and 14 papers in Marketing. Recurrent topics in László Sajtos's work include Customer Service Quality and Loyalty (15 papers), Digital Marketing and Social Media (10 papers) and Consumer Behavior in Brand Consumption and Identification (6 papers). László Sajtos is often cited by papers focused on Customer Service Quality and Loyalty (15 papers), Digital Marketing and Social Media (10 papers) and Consumer Behavior in Brand Consumption and Identification (6 papers). László Sajtos collaborates with scholars based in New Zealand, United States and Australia. László Sajtos's co-authors include Roderick J. Brodie, Vasilis Theoharakis, Graham Hooley, Karen V. Fernandez, Paolo Guenzi, Manfred Krafft, Michael Haenlein, Robert A. Davis, Sara Lindeman and Cristina Mele and has published in prestigious journals such as SHILAP Revista de lepidopterología, Review of Financial Studies and Journal of Business Research.

In The Last Decade

László Sajtos

43 papers receiving 724 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
László Sajtos New Zealand 16 319 286 253 173 90 46 765
Ujwal Kayandé Australia 14 384 1.2× 345 1.2× 220 0.9× 164 0.9× 113 1.3× 20 795
Sven Tuzovic Australia 16 371 1.2× 302 1.1× 249 1.0× 127 0.7× 109 1.2× 43 875
Mubbsher Munawar Khan Pakistan 15 299 0.9× 345 1.2× 259 1.0× 179 1.0× 200 2.2× 30 916
Mohit Yadav India 17 233 0.7× 236 0.8× 185 0.7× 118 0.7× 148 1.6× 59 762
Junsong Chen China 14 315 1.0× 226 0.8× 365 1.4× 162 0.9× 123 1.4× 29 734
Vincent Onyemah United States 12 212 0.7× 373 1.3× 179 0.7× 160 0.9× 91 1.0× 26 757
Adedapo Oluwaseyi Ojo Malaysia 15 407 1.3× 162 0.6× 166 0.7× 294 1.7× 132 1.5× 50 935
Raechel Johns Australia 16 365 1.1× 180 0.6× 301 1.2× 211 1.2× 89 1.0× 53 813
Reza Marvi United Kingdom 14 302 0.9× 188 0.7× 323 1.3× 115 0.7× 101 1.1× 32 708
Ramendra Thakur United States 14 280 0.9× 184 0.6× 329 1.3× 172 1.0× 210 2.3× 34 841

Countries citing papers authored by László Sajtos

Since Specialization
Citations

This map shows the geographic impact of László Sajtos's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by László Sajtos with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites László Sajtos more than expected).

Fields of papers citing papers by László Sajtos

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by László Sajtos. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by László Sajtos. The network helps show where László Sajtos may publish in the future.

Co-authorship network of co-authors of László Sajtos

This figure shows the co-authorship network connecting the top 25 collaborators of László Sajtos. A scholar is included among the top collaborators of László Sajtos based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with László Sajtos. László Sajtos is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Kunz, Werner H., László Sajtos, & Carlos Flavián. (2025). Beyond replacement: human-machine collaboration in the age of AI. Journal of service management. 36(4). 477–494. 1 indexed citations
2.
Liu, Matthew Tingchi, et al.. (2025). Privacy with multi-dimensions: a literature review with text-mining approach. Journal of Research in Interactive Marketing. 1–19. 1 indexed citations
3.
Wang, Shasha, Gary Mortimer, László Sajtos, & Byron Keating. (2024). Exploring consumers’ competence, autonomy and relatedness needs in the adoption of facial recognition payment technology. Journal of Retailing and Consumer Services. 81. 104044–104044. 5 indexed citations
4.
Sajtos, László, et al.. (2024). The Future of Work: Understanding the Effectiveness of Collaboration Between Human and Digital Employees in Service. Journal of Service Research. 28(1). 186–205. 25 indexed citations
5.
Martinsson, Gustav, et al.. (2024). The Effect of Carbon Pricing on Firm Emissions: Evidence from the Swedish CO2 Tax. Review of Financial Studies. 37(6). 1848–1886. 37 indexed citations
6.
Sajtos, László, et al.. (2023). Delivering Culturally-Appropriate, Technology-Enabled Health Care in Indigenous Communities. The Journal of Law Medicine & Ethics. 51(2). 322–331.
7.
Sajtos, László, et al.. (2022). Employee-(ro)bot collaboration in service: an interdependence perspective. Journal of service management. 34(2). 176–207. 41 indexed citations
8.
Sajtos, László, et al.. (2020). Algorithmic Decision-Making, Agency and Autonomy in a Financial Decision Making Context: an Experiment. ACR North American Advances. 1 indexed citations
9.
Danaher, Peter J., László Sajtos, & Tracey S. Danaher. (2020). Tactical use of rewards to enhance loyalty program effectiveness. International Journal of Research in Marketing. 37(3). 505–520. 17 indexed citations
10.
Krafft, Manfred, László Sajtos, & Michael Haenlein. (2020). Challenges and Opportunities for Marketing Scholars in Times of the Fourth Industrial Revolution. Journal of Interactive Marketing. 51(1). 1–8. 53 indexed citations
11.
Ritchie, Stephen, et al.. (2019). The use of a poster to reduce expectations to receive antibiotics for a common cold. European Journal of Clinical Microbiology & Infectious Diseases. 38(8). 1463–1469. 11 indexed citations
12.
Guenzi, Paolo, Deva Rangarajan, Nawar N. Chaker, & László Sajtos. (2019). It is all in good humor? Examining the impact of salesperson evaluations of leader humor on salesperson job satisfaction and job stress. Journal of Personal Selling and Sales Management. 39(4). 352–369. 35 indexed citations
13.
Sajtos, László, et al.. (2018). USE OF ONLINE FEATURES FOR ONLINE COMPLAINT: IMPLICATIONS ON THE WELL-BEING OF CONSUMERS AND FIRMS. Global Fashion Management Conference. 2018. 708–708. 1 indexed citations
14.
Sajtos, László, et al.. (2018). CUSTOMERS’ RESOURCE INTEGRATION PRACTICES FOR ONLINE COMPLAINTS. Global Fashion Management Conference. 2018. 1471–1471. 1 indexed citations
15.
Danaher, Peter J., László Sajtos, & Tracey S. Danaher. (2016). Does the reward match the effort for loyalty program members?. Journal of Retailing and Consumer Services. 32. 23–31. 20 indexed citations
16.
Sajtos, László, et al.. (2015). Auxiliary theories as translation mechanisms for measurement model specification. Journal of Business Research. 69(8). 3186–3191. 11 indexed citations
17.
Sajtos, László, et al.. (2010). Impact of Service Failure: The Protective Layer of Customer Relationships. Journal of Service Research. 13(2). 216–229. 91 indexed citations
18.
Davis, Robert A. & László Sajtos. (2008). Measuring Consumer Interactivity in Response to Campaigns Coupling Mobile and Television Media. Journal of Advertising Research. 48(3). 375–391. 21 indexed citations
19.
Sajtos, László. (2006). A vállalati marketingteljesítmény értékelésének többdimenziós megközelítése és alkalmazása a Magyarországon működő vállalatok körében. Vezetéstudomány / Budapest Management Review. 18–30. 4 indexed citations
20.
Horváth, Dóra & László Sajtos. (2002). How Do Mobiles Communicate? the Role of Product Design in Product Related Consumer Responses: the Case of Mobile Telephones. ACR North American Advances. 29(1). 237–238. 9 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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