Cristina Mele

3.9k total citations
71 papers, 2.5k citations indexed

About

Cristina Mele is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Sociology and Political Science. According to data from OpenAlex, Cristina Mele has authored 71 papers receiving a total of 2.5k indexed citations (citations by other indexed papers that have themselves been cited), including 53 papers in Marketing, 20 papers in Organizational Behavior and Human Resource Management and 18 papers in Sociology and Political Science. Recurrent topics in Cristina Mele's work include Service and Product Innovation (46 papers), Innovative Approaches in Technology and Social Development (16 papers) and Customer Service Quality and Loyalty (15 papers). Cristina Mele is often cited by papers focused on Service and Product Innovation (46 papers), Innovative Approaches in Technology and Social Development (16 papers) and Customer Service Quality and Loyalty (15 papers). Cristina Mele collaborates with scholars based in Italy, Sweden and Finland. Cristina Mele's co-authors include Tiziana Russo Spena, Evert Gummesson, Jaqueline Pels, Maria Colurcio, Francesco Polese, Kaj Storbacka, Valtteri Kaartemo, Luisa Andreu, Isabel Sánchez and Linda D. Peters and has published in prestigious journals such as Journal of Business Research, Journal of the Academy of Marketing Science and International Journal of Environmental Research and Public Health.

In The Last Decade

Cristina Mele

66 papers receiving 2.3k citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Cristina Mele Italy 27 1.5k 775 672 670 355 71 2.5k
Vera Blažević Netherlands 20 937 0.6× 698 0.9× 700 1.0× 845 1.3× 271 0.8× 38 2.2k
Jalal Rajeh Hanaysha United Arab Emirates 29 880 0.6× 921 1.2× 744 1.1× 677 1.0× 164 0.5× 104 3.0k
Ja‐Shen Chen Taiwan 27 1.1k 0.7× 701 0.9× 852 1.3× 900 1.3× 275 0.8× 62 2.9k
Bård Tronvoll Sweden 25 2.6k 1.7× 1.6k 2.1× 770 1.1× 1.0k 1.6× 528 1.5× 57 3.5k
Edwin J. Nijssen Netherlands 29 1.4k 0.9× 924 1.2× 965 1.4× 833 1.2× 295 0.8× 77 2.9k
Antonio L. Leal‐Rodríguez Spain 30 741 0.5× 501 0.6× 1.5k 2.2× 456 0.7× 556 1.6× 71 3.0k
Raji Srinivasan United States 28 1.4k 0.9× 793 1.0× 1.4k 2.2× 924 1.4× 318 0.9× 49 3.8k
Emanuela Prandelli Italy 12 1.2k 0.8× 509 0.7× 769 1.1× 1.1k 1.6× 338 1.0× 21 2.5k
Ruth Stock Germany 26 714 0.5× 1.1k 1.4× 693 1.0× 672 1.0× 188 0.5× 68 2.3k
Subin Im United States 18 972 0.6× 638 0.8× 1.2k 1.7× 810 1.2× 357 1.0× 32 2.8k

Countries citing papers authored by Cristina Mele

Since Specialization
Citations

This map shows the geographic impact of Cristina Mele's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Cristina Mele with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Cristina Mele more than expected).

Fields of papers citing papers by Cristina Mele

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Cristina Mele. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Cristina Mele. The network helps show where Cristina Mele may publish in the future.

Co-authorship network of co-authors of Cristina Mele

This figure shows the co-authorship network connecting the top 25 collaborators of Cristina Mele. A scholar is included among the top collaborators of Cristina Mele based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Cristina Mele. Cristina Mele is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Mele, Cristina, et al.. (2025). Talking vs typing: how voice- vs text-based educational robots shape student engagement. Journal of service management. 37(1). 141–164.
2.
Heinonen, Kristina, et al.. (2025). Responsible aging: integrating individual and intergenerational well-being. Journal of service management. 1–24.
3.
Spena, Tiziana Russo, Nadia Di Paola, & Cristina Mele. (2025). Blockchain and business performance: paving the way to economic, social and environmental goals. Technology Analysis and Strategic Management. 38(2). 229–243.
4.
Mele, Cristina, et al.. (2024). A system and learning perspective on human–robot collaboration. Journal of service management. 36(4). 495–522. 2 indexed citations
5.
Mele, Cristina, et al.. (2024). Serving customers through chatbots: positive and negative effects on customer experience. Journal of Service Theory and Practice. 34(2). 191–215. 21 indexed citations
6.
Mele, Cristina, et al.. (2024). Unravelling the customer journey: A conceptual framework and research agenda. Technological Forecasting and Social Change. 211. 123916–123916. 4 indexed citations
7.
Mele, Cristina, et al.. (2022). How Artificial Intelligence Enhances Human Learning Abilities: Opportunities in the Fight Against COVID-19. Service Science. 14(2). 77–89. 10 indexed citations
8.
Mele, Cristina, et al.. (2022). Minimal robot to foster well-being: the HIRO project. 32. 517–521. 1 indexed citations
9.
Mele, Cristina, et al.. (2021). A smart tech lever to augment caregivers' touch and foster vulnerable patient engagement and well-being. Journal of Service Theory and Practice. 32(1). 52–74. 8 indexed citations
10.
Mele, Cristina, et al.. (2021). Boundary work in value co-creation practices: the mediating role of cognitive assistants. Journal of service management. 33(2). 342–362. 19 indexed citations
11.
Odekerken‐Schröder, Gaby, et al.. (2020). Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda. Journal of service management. 31(6). 1149–1162. 143 indexed citations
12.
Spena, Tiziana Russo & Cristina Mele. (2018). Practicising Innovation. 2 indexed citations
13.
Mele, Cristina, et al.. (2016). Internet of everything? A matter of innovating as a texture of practices. 1(1). 35–46. 2 indexed citations
14.
Mele, Cristina & Tiziana Russo Spena. (2015). Eco-innovation practices. Journal of Organizational Change Management. 28(1). 4–25. 22 indexed citations
15.
Polese, Francesco, Cristina Mele, & Evert Gummesson. (2014). Addressing complexity and taking a systemic view in service research. Managing Service Quality. 24(6). 5 indexed citations
16.
Mele, Cristina & Valentina Della Corte. (2013). Resource-Based View and Service-Dominant Logic: Similarities, Differences and Further Research. Econstor (Econstor). 6(4). 192–213. 8 indexed citations
17.
Mele, Cristina & Francesco Polese. (2011). Key Dimensions of Service Systems: Interaction in Social & Technological Networks to Foster Value Co-Creation. SSRN Electronic Journal. 23 indexed citations
18.
Gummesson, Evert, Cristina Mele, & Francesco Polese. (2011). Integrating the 3 Pillars of the 2011 Naples Forum on Service: S-D Logic, Network & Systems Theory and Service Science. SSRN Electronic Journal. 5–8. 6 indexed citations
19.
Gummesson, Evert, Cristina Mele, & Francesco Polese. (2009). Service science, S-d logic and network theory. Integrating the perspectives for a new research agenda. SSRN Electronic Journal. 1–6. 9 indexed citations
20.
Mele, Cristina. (2007). The synergic relationship between TQM and marketing in creating customer value. Managing Service Quality. 17(3). 240–258. 33 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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