Jerry R. Goolsby

3.0k total citations · 1 hit paper
22 papers, 2.4k citations indexed

About

Jerry R. Goolsby is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Strategy and Management. According to data from OpenAlex, Jerry R. Goolsby has authored 22 papers receiving a total of 2.4k indexed citations (citations by other indexed papers that have themselves been cited), including 16 papers in Organizational Behavior and Human Resource Management, 8 papers in Marketing and 4 papers in Strategy and Management. Recurrent topics in Jerry R. Goolsby's work include Customer Service Quality and Loyalty (13 papers), Consumer Behavior in Brand Consumption and Identification (7 papers) and Job Satisfaction and Organizational Behavior (5 papers). Jerry R. Goolsby is often cited by papers focused on Customer Service Quality and Loyalty (13 papers), Consumer Behavior in Brand Consumption and Identification (7 papers) and Job Satisfaction and Organizational Behavior (5 papers). Jerry R. Goolsby collaborates with scholars based in United States and Latvia. Jerry R. Goolsby's co-authors include Shelby D. Hunt, Jagdip Singh, Gary K. Rhoads, Karen Norman Kennedy, Eric J. Arnould, Rosemary Ramsey, Felicia G. Lassk, Rosemary R. Lagace, Raymond W. LaForge and Joshua L. Wiener and has published in prestigious journals such as Journal of Marketing, Journal of Marketing Research and Journal of Business Research.

In The Last Decade

Jerry R. Goolsby

22 papers receiving 2.0k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Cognitive Moral Development and Marketing

1992 610 citations Jerry R. Goolsby, Shelby D. Hunt Journal of Marketing profile →

Peers

Jerry R. Goolsby

OBHRM

SPS

MARKE

SM

ISM

Todd J. Arnold United States

Charles H. Schwepker United States

Marío Fernando Australia

Randy K. Chiu Hong Kong

C. David Shepherd United States

Gene Brown United States

Yuhyung Shin South Korea

William C. Moncrief United States

Aichia Chuang Taiwan

Danny N. Bellenger United States

Todd J. Arnold United States

Jerry R. Goolsby

1.4k ×0.9

OBHRM

799 ×1.1

SPS

1.1k ×1.7

MARKE

435 ×0.9

SM

232 ×0.5

ISM

Citations per year, relative to Jerry R. Goolsby Jerry R. Goolsby (= 1×) peers Todd J. Arnold

Countries citing papers authored by Jerry R. Goolsby

Since Specialization

Citations

This map shows the geographic impact of Jerry R. Goolsby's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Jerry R. Goolsby with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Jerry R. Goolsby more than expected).

Fields of papers citing papers by Jerry R. Goolsby

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Jerry R. Goolsby. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Jerry R. Goolsby. The network helps show where Jerry R. Goolsby may publish in the future.

Co-authorship network of co-authors of Jerry R. Goolsby

This figure shows the co-authorship network connecting the top 25 collaborators of Jerry R. Goolsby. A scholar is included among the top collaborators of Jerry R. Goolsby based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Jerry R. Goolsby. Jerry R. Goolsby is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

1.

Goolsby, Jerry R., et al.. (2016). Listening in and out: Listening to customers and employees to strengthen an integrated market-oriented system. Journal of Business Research. 69(9). 3591–3599. 21 indexed citations

2.

Goolsby, Jerry R., et al.. (2014). Extracting Meaning and Relevance from Work. International Journal of Business Communication. 53(3). 326–342. 18 indexed citations

3.

Fisher, Caroline, et al.. (2010). Developing measurements of success for performing musical groups. Journal of Services Marketing. 24(4). 325–334. 6 indexed citations

4.

Pearson, Michael M., et al.. (2005). Using the Malcolm Baldrige National Quality Awards Program Criteria to Determine Business Practices that Differentiate Successful and Unsuccessful Bands. 5(1). 103–117. 1 indexed citations

5.

Goolsby, Jerry R., et al.. (2004). Improving competitiveness through non-value-added activity analysis. Journal of cost management. 18(4). 22–32. 1 indexed citations

6.

Lassk, Felicia G., et al.. (2004). Exploring the Internal Customer Mind-Set of Marketing Personnel. Journal of Relationship Marketing. 3(2-3). 89–106. 7 indexed citations

7.

Kennedy, Karen Norman, Jerry R. Goolsby, & Eric J. Arnould. (2003). Implementing a Customer Orientation: Extension of Theory and Application. Journal of Marketing. 67(4). 67–81. 205 indexed citations

8.

Kennedy, Karen Norman, Felicia G. Lassk, & Jerry R. Goolsby. (2002). Customer Mind-Set of Employees throughout the Organization. Journal of the Academy of Marketing Science. 30(2). 159–171. 125 indexed citations

9.

Goolsby, Jerry R., et al.. (1998). Relational Communication Traitsand Their Effect on Adaptiveness and Sales Performance. Journal of the Academy of Marketing Science. 26(1). 16–30. 154 indexed citations

10.

Singh, Jagdip, Jerry R. Goolsby, & Gary K. Rhoads. (1994). Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives. Journal of Marketing Research. 31(4). 558–558. 495 indexed citations

11.

Singh, Jagdip, Jerry R. Goolsby, & Gary K. Rhoads. (1994). Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives. Journal of Marketing Research. 31(4). 558–569. 240 indexed citations

12.

Lagace, Rosemary R., Jerry R. Goolsby, & Jule B. Gassenheimer. (1993). Scaling and Measurement: A Quasi-Replicative Assessment Of A Revised Version Of INDSALES. Journal of Personal Selling and Sales Management. 13(1). 65–72. 24 indexed citations

13.

Goolsby, Jerry R. & Shelby D. Hunt. (1992). Cognitive Moral Development and Marketing. Journal of Marketing. 56(1). 55–68. 610 indexed citations breakdown →

14.

Goolsby, Jerry R.. (1992). A theory of role stress in boundary spanning positions of marketing organizations. Journal of the Academy of Marketing Science. 20(2). 155–164. 117 indexed citations

15.

Goolsby, Jerry R.. (1992). A Theory of Role Stress in Boundary Spanning Positions of Marketing Organizations. Journal of the Academy of Marketing Science. 20(2). 155–164. 134 indexed citations

16.

Goolsby, Jerry R., et al.. (1992). Psychological Adaptiveness and Sales Performance. Journal of Personal Selling and Sales Management. 12(2). 51–66. 64 indexed citations

17.

Goolsby, Jerry R. & Shelby D. Hunt. (1992). Cognitive Moral Development and Marketing. Journal of Marketing. 56(1). 55–55. 73 indexed citations

18.

Singh, Jagdip, Van R. Wood, & Jerry R. Goolsby. (1991). Consumers' Satisfaction with Health Care Delivery. PubMed. 4(1). 105–115. 2 indexed citations

19.

Wiener, Joshua L., Raymond W. LaForge, & Jerry R. Goolsby. (1990). Personal Communication in Marketing: An Examination of Self-Interest Contingency Relationships. Journal of Marketing Research. 27(2). 227–227. 35 indexed citations

20.

Wood, Van R. & Jerry R. Goolsby. (1987). FOREIGN MARKET INFORMATION PREFERENCES OF ESTABLISHED U.S. EXPORTERS. International Marketing Review. 4(4). 43–52. 28 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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