Elten Briggs

1.4k total citations
25 papers, 996 citations indexed

About

Elten Briggs is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Marketing. According to data from OpenAlex, Elten Briggs has authored 25 papers receiving a total of 996 indexed citations (citations by other indexed papers that have themselves been cited), including 21 papers in Organizational Behavior and Human Resource Management, 13 papers in Sociology and Political Science and 13 papers in Marketing. Recurrent topics in Elten Briggs's work include Customer Service Quality and Loyalty (14 papers), Digital Marketing and Social Media (10 papers) and Consumer Behavior in Brand Consumption and Identification (9 papers). Elten Briggs is often cited by papers focused on Customer Service Quality and Loyalty (14 papers), Digital Marketing and Social Media (10 papers) and Consumer Behavior in Brand Consumption and Identification (9 papers). Elten Briggs collaborates with scholars based in United States, Australia and Brazil. Elten Briggs's co-authors include Ivonne M. Torres, Holly A. Syrdal, Mark Peterson, Gary Gregory, Fernando Jaramillo, Douglas B. Grisaffe, Timothy D. Landry, William A. Weeks, Ashish Kalra and Ruth N. Bolton and has published in prestigious journals such as Journal of Business Research, Industrial Marketing Management and European Journal of Marketing.

In The Last Decade

Elten Briggs

25 papers receiving 921 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Elten Briggs United States 19 498 486 423 144 128 25 996
Mehmet Erdem United States 18 422 0.8× 416 0.9× 547 1.3× 92 0.6× 216 1.7× 53 1.1k
Ike‐Elechi Ogba Nigeria 9 696 1.4× 368 0.8× 319 0.8× 150 1.0× 132 1.0× 15 1.1k
Neeru Malhotra United Kingdom 16 732 1.5× 232 0.5× 330 0.8× 148 1.0× 121 0.9× 39 1.1k
Heejung Ro United States 18 578 1.2× 476 1.0× 538 1.3× 77 0.5× 123 1.0× 37 1.1k
Kate L. Daunt United Kingdom 17 658 1.3× 662 1.4× 649 1.5× 108 0.8× 135 1.1× 26 1.4k
Xiucheng Fan China 18 405 0.8× 464 1.0× 621 1.5× 126 0.9× 130 1.0× 46 1.2k
Nwamaka A. Anaza United States 21 636 1.3× 621 1.3× 689 1.6× 199 1.4× 266 2.1× 50 1.3k
Sue Vaux Halliday United Kingdom 14 396 0.8× 584 1.2× 531 1.3× 146 1.0× 217 1.7× 32 954
Achilleas Boukis United Kingdom 18 399 0.8× 417 0.9× 347 0.8× 196 1.4× 75 0.6× 38 845
Soon‐Ho Kim United States 16 424 0.9× 495 1.0× 558 1.3× 163 1.1× 72 0.6× 31 1.1k

Countries citing papers authored by Elten Briggs

Since Specialization
Citations

This map shows the geographic impact of Elten Briggs's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Elten Briggs with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Elten Briggs more than expected).

Fields of papers citing papers by Elten Briggs

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Elten Briggs. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Elten Briggs. The network helps show where Elten Briggs may publish in the future.

Co-authorship network of co-authors of Elten Briggs

This figure shows the co-authorship network connecting the top 25 collaborators of Elten Briggs. A scholar is included among the top collaborators of Elten Briggs based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Elten Briggs. Elten Briggs is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Kalra, Ashish, Elten Briggs, & Wyatt A. Schrock. (2022). Exploring the synergistic role of ethical leadership and sales control systems on salesperson social media use and sales performance. Journal of Business Research. 154. 113344–113344. 30 indexed citations
2.
Kalra, Ashish, Raj Agnihotri, & Elten Briggs. (2020). The Role of Frontline Employees’ Competitive Intelligence and Intraorganizational Social Capital in Driving Customer Outcomes. Journal of Service Research. 24(2). 269–283. 26 indexed citations
3.
Kemp, Elyria, Elten Briggs, & Nwamaka A. Anaza. (2020). The emotional side of organizational decision-making: examining the influence of messaging in fostering positive outcomes for the brand. European Journal of Marketing. 54(7). 1609–1640. 24 indexed citations
4.
Agnihotri, Raj, Zhiyong Yang, & Elten Briggs. (2019). Salesperson time perspectives and customer willingness to pay more: roles of intraorganizational employee navigation, customer satisfaction, and firm innovation climate. Journal of Personal Selling and Sales Management. 39(2). 138–158. 21 indexed citations
5.
Anaza, Nwamaka A., Elyria Kemp, Elten Briggs, & Aberdeen Leila Borders. (2019). Tell me a story: The role of narrative transportation and the C-suite in B2B advertising. Industrial Marketing Management. 89. 605–618. 54 indexed citations
6.
Syrdal, Holly A. & Elten Briggs. (2018). ENGAGEMENT WITH SOCIAL MEDIA CONTENT: A QUALITATIVE EXPLORATION. The Journal of Marketing Theory and Practice. 26(1-2). 4–22. 78 indexed citations
7.
Briggs, Elten & Narayan Janakiraman. (2017). Slogan recall effects on marketplace behaviors: The roles of external search and brand assessment. Journal of Business Research. 80. 98–105. 14 indexed citations
8.
Briggs, Elten, Ashish Kalra, & Raj Agnihotri. (2017). Contrasting effects of salespeople’s emotion appraisal ability in a transaction-oriented environment. Journal of Business and Industrial Marketing. 33(1). 84–94. 18 indexed citations
9.
Briggs, Elten, Timothy D. Landry, & Patricia J. Daugherty. (2016). A framework of satisfaction for continually delivered business services. Journal of Business and Industrial Marketing. 31(1). 112–122. 20 indexed citations
10.
Briggs, Elten, et al.. (2015). How Do Differing Community Engagement Strategies Affect Consumer Responses to a Retailer?. The Journal of Marketing Theory and Practice. 24(1). 109–127. 14 indexed citations
11.
Briggs, Elten, et al.. (2014). Explicating customer orientation's influence on frontline employee satisfaction. Service Industries Journal. 35(3). 133–151. 16 indexed citations
12.
Arnold, Todd J., Elten Briggs, Timothy D. Landry, & Tracy A. Suter. (2013). The Development of Core Retailer Community Functions. The Journal of Marketing Theory and Practice. 21(3). 243–256. 9 indexed citations
13.
Briggs, Elten, Fernando Jaramillo, & William A. Weeks. (2012). The Influences of Ethical Climate and Organization Identity Comparisons on Salespeople and their Job Performance. Journal of Personal Selling and Sales Management. 32(4). 421–436. 56 indexed citations
14.
Briggs, Elten, et al.. (2011). Shared ethnicity effects on service encounters: A study across three U.S. subcultures. Journal of Business Research. 66(3). 314–320. 37 indexed citations
15.
Briggs, Elten & Douglas B. Grisaffe. (2009). Service Performance—Loyalty Intentions Link in a Business-to-Business Context: The Role of Relational Exchange Outcomes and Customer Characteristics. Journal of Service Research. 13(1). 37–51. 57 indexed citations
16.
Briggs, Elten, Timothy D. Landry, & Patricia J. Daugherty. (2009). Investigating the influence of velocity performance on satisfaction with third party logistics service. Industrial Marketing Management. 39(4). 640–649. 37 indexed citations
17.
Briggs, Elten, T. Landry, & Charles M. Wood. (2007). Beyond Just Being There: An Examination of the Impact of Attitudes, Materialism, and Self-Esteem on the Quality of Helping Behavior in Youth Volunteers. Journal of Nonprofit & Public Sector Marketing. 18(2). 27–45. 46 indexed citations
18.
Torres, Ivonne M. & Elten Briggs. (2007). Identification Effects on Advertising Response: The Moderating Role of Involvement. Journal of Advertising. 36(3). 97–108. 72 indexed citations
19.
Torres, Ivonne M. & Elten Briggs. (2005). Does Hispanic‐targeted advertising work for services?. Journal of Services Marketing. 19(3). 150–156. 31 indexed citations
20.
Berger, Paul D., Ruth N. Bolton, Douglas Bowman, et al.. (2002). Marketing Actions and the Value of Customer Assets. Journal of Service Research. 5(1). 39–54. 168 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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