Steven W. Hartley

2.3k total citations · 1 hit paper
23 papers, 1.8k citations indexed

About

Steven W. Hartley is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Steven W. Hartley has authored 23 papers receiving a total of 1.8k indexed citations (citations by other indexed papers that have themselves been cited), including 10 papers in Organizational Behavior and Human Resource Management, 6 papers in Marketing and 3 papers in Sociology and Political Science. Recurrent topics in Steven W. Hartley's work include Customer Service Quality and Loyalty (6 papers), Job Satisfaction and Organizational Behavior (6 papers) and Consumer Behavior in Brand Consumption and Identification (4 papers). Steven W. Hartley is often cited by papers focused on Customer Service Quality and Loyalty (6 papers), Job Satisfaction and Organizational Behavior (6 papers) and Consumer Behavior in Brand Consumption and Identification (4 papers). Steven W. Hartley collaborates with scholars based in United States and Australia. Steven W. Hartley's co-authors include Orville C. Walker, Neil M. Ford, Gilbert A. Churchill, Alan J. Dubinsky, Charles H. Patti, William Rudelius, Heather M. Hayes, James Cross, Francis J. Yammarino and Roger A. Kerin and has published in prestigious journals such as Journal of Marketing Research, Journal of Business Research and Journal of the Academy of Marketing Science.

In The Last Decade

Steven W. Hartley

22 papers receiving 1.5k citations

Hit Papers

The Determinants of Salesperson Performance: A Meta-Analysis 1985 2026 1998 2012 1985 250 500 750
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. The Determinants of Salesperson Performance: A Meta-Analysis
    1985 940 citations Gilbert A. Churchill, Neil M. Ford et al. Journal of Marketing Research profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Steven W. Hartley United States 13 1.3k 474 353 292 276 23 1.8k
Charles M. Futrell United States 24 1.6k 1.2× 317 0.7× 463 1.3× 251 0.9× 337 1.2× 67 2.1k
Ronald E. Michaels United States 23 1.1k 0.9× 379 0.8× 355 1.0× 415 1.4× 180 0.7× 26 1.7k
Jerry R. Goolsby United States 16 1.6k 1.3× 638 1.3× 723 2.0× 466 1.6× 424 1.5× 22 2.4k
Marvin A. Jolson United States 19 778 0.6× 399 0.8× 440 1.2× 239 0.8× 265 1.0× 59 1.6k
William C. Moncrief United States 22 1.5k 1.2× 693 1.5× 686 1.9× 456 1.6× 276 1.0× 64 2.4k
Douglas N. Behrman United States 5 1.0k 0.8× 256 0.5× 277 0.8× 223 0.8× 237 0.9× 8 1.4k
Paul Busch United States 14 899 0.7× 425 0.9× 366 1.0× 307 1.1× 181 0.7× 25 1.4k
Gene Brown United States 22 793 0.6× 510 1.1× 472 1.3× 418 1.4× 232 0.8× 46 2.1k
Rosann L. Spiro United States 18 1.7k 1.3× 1.1k 2.3× 715 2.0× 456 1.6× 358 1.3× 25 2.5k
Ellen Bolman Pullins United States 23 949 0.7× 473 1.0× 537 1.5× 292 1.0× 595 2.2× 58 1.9k

Countries citing papers authored by Steven W. Hartley

Since Specialization
Citations

This map shows the geographic impact of Steven W. Hartley's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Steven W. Hartley with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Steven W. Hartley more than expected).

Fields of papers citing papers by Steven W. Hartley

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Steven W. Hartley. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Steven W. Hartley. The network helps show where Steven W. Hartley may publish in the future.

Co-authorship network of co-authors of Steven W. Hartley

This figure shows the co-authorship network connecting the top 25 collaborators of Steven W. Hartley. A scholar is included among the top collaborators of Steven W. Hartley based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Steven W. Hartley. Steven W. Hartley is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Bacon, Donald R., Kim A. Stewart, Steven W. Hartley, & Pallab Paul. (2023). Exploring the Value of Educational Options in Marketing. Journal of Marketing Education. 45(2). 109–122. 1 indexed citations
2.
Patti, Charles H., et al.. (2020). Reimagining customer service through journey mapping and measurement. European Journal of Marketing. 54(10). 2387–2417. 19 indexed citations
3.
Hartley, Steven W. & Cheri A. Young. (2018). Wellness in business education: The convergence of theory, practice, and lifestyle. Journal of Education for Business. 94(4). 271–278. 2 indexed citations
4.
Patti, Charles H., et al.. (2015). Improving integrated marketing communications practices: A comparison of objectives and results. Journal of Marketing Communications. 23(4). 351–370. 25 indexed citations
5.
Bacon, Donald R. & Steven W. Hartley. (2015). Exploring Antecedents of Performance Differences on Visual and Verbal Test Items: Learning Styles Versus Aptitude. Marketing Education Review. 25(3). 205–214. 3 indexed citations
6.
Kerin, Roger A., et al.. (2015). Marketing: The Core (4th edition).
7.
Kerin, Roger A., William Rudelius, & Steven W. Hartley. (2014). Marketing -9/E.. 1 indexed citations
8.
Kerin, Roger A., Eric Berkowitz, Steven W. Hartley, & William Rudelius. (2002). Marketing, Seventh Edition (Маркетинг). 5 indexed citations
9.
Cross, James, et al.. (2001). Sales Force Activities and Marketing Strategies in Industrial Firms: Relationships and Implications. Journal of Personal Selling and Sales Management. 21(3). 199–206. 41 indexed citations
10.
Hartley, Steven W., et al.. (1989). How advertising message strategies are set. Industrial Marketing Management. 18(1). 19–26. 12 indexed citations
11.
Hartley, Steven W., et al.. (1988). HOW SALES PROMOTION CAN WORK FOR AND AGAINST YOU. Journal of Consumer Marketing. 5(3). 35–42. 16 indexed citations
12.
Hartley, Steven W. & Charles H. Patti. (1988). Evaluating Business-to-Business Advertising: A Comparison of Objectives and Results. Journal of Advertising Research. 28(2). 21–27. 3 indexed citations
13.
Rudelius, William, et al.. (1986). Forecasting for firms selling projects or jobs “to order”. Industrial Marketing Management. 15(2). 147–155. 3 indexed citations
14.
Dubinsky, Alan J. & Steven W. Hartley. (1986). Antecedents of retail salesperson performance: A path-analytic perspective. Journal of Business Research. 14(3). 253–268. 42 indexed citations
15.
Hartley, Steven W., et al.. (1986). Implementation of services marketing programs: Key areas for improvement. Services Marketing Quarterly. 2(1). 25–37. 9 indexed citations
16.
Kerin, Roger A., Steven W. Hartley, & William Rudelius. (1986). Marketing: The Core. 13 indexed citations
17.
Dubinsky, Alan J. & Steven W. Hartley. (1986). A Path-Analytic Study of a Model of Salesperson Performance. Journal of the Academy of Marketing Science. 14(1). 36–46. 17 indexed citations
18.
Churchill, Gilbert A., Neil M. Ford, Steven W. Hartley, & Orville C. Walker. (1985). The Determinants of Salesperson Performance: A Meta-Analysis. Journal of Marketing Research. 22(2). 103–118. 417 indexed citations
19.
Churchill, Gilbert A., Neil M. Ford, Steven W. Hartley, & Orville C. Walker. (1985). The Determinants of Salesperson Performance: A Meta-Analysis. Journal of Marketing Research. 22(2). 103–103. 940 indexed citations breakdown →
20.
Dubinsky, Alan J., Steven W. Hartley, & Francis J. Yammarino. (1985). Boundary Spanners and Self-Monitoring: An Extended View. Psychological Reports. 57(1). 287–294. 9 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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