Stan Maklan

5.7k total citations · 3 hit papers
43 papers, 3.9k citations indexed

About

Stan Maklan is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Strategy and Management. According to data from OpenAlex, Stan Maklan has authored 43 papers receiving a total of 3.9k indexed citations (citations by other indexed papers that have themselves been cited), including 20 papers in Marketing, 18 papers in Organizational Behavior and Human Resource Management and 17 papers in Strategy and Management. Recurrent topics in Stan Maklan's work include Customer Service Quality and Loyalty (16 papers), Consumer Behavior in Brand Consumption and Identification (10 papers) and Service and Product Innovation (7 papers). Stan Maklan is often cited by papers focused on Customer Service Quality and Loyalty (16 papers), Consumer Behavior in Brand Consumption and Identification (10 papers) and Service and Product Innovation (7 papers). Stan Maklan collaborates with scholars based in United Kingdom, France and Switzerland. Stan Maklan's co-authors include Philipp Klaus, Uta Jüttner, Paolo Antonetti, Simon Knox, Francis Buttle, Lynette Ryals, Dorothea Schaffner, Benedetta Crisafulli, Adrian Payne and Joe Peppard and has published in prestigious journals such as Journal of Business Ethics, California Management Review and Industrial Marketing Management.

In The Last Decade

Stan Maklan

42 papers receiving 3.6k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Supply chain resilience in the global financial crisis: an empirical study

2011 850 citations Uta Jüttner, Stan Maklan Supply Chain Management An International Journal profile →
Towards a Better Measure of Customer Experience

2013 403 citations Philipp Klaus, Stan Maklan International Journal of Market Research profile →
Feelings that Make a Difference: How Guilt and Pride Convince Consumers of the Effectiveness of Sustainable Consumption Choices

2014 367 citations Paolo Antonetti, Stan Maklan Journal of Business Ethics profile →

Peers

Countries citing papers authored by Stan Maklan

Since Specialization

Citations

This map shows the geographic impact of Stan Maklan's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Stan Maklan with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Stan Maklan more than expected).

Fields of papers citing papers by Stan Maklan

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Stan Maklan. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Stan Maklan. The network helps show where Stan Maklan may publish in the future.

Co-authorship network of co-authors of Stan Maklan

This figure shows the co-authorship network connecting the top 25 collaborators of Stan Maklan. A scholar is included among the top collaborators of Stan Maklan based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Stan Maklan. Stan Maklan is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

#	Work	Indexed citations
1	Customer Relationship Management 2023 ·Daniel D. Prior, Francis Buttle, Stan Maklan	4
2	Customer Relationship Management 2019 ·Francis Buttle, Stan Maklan	65
3	Too Good to Be True? Boundary Conditions to the Use of Downward Social Comparisons in Service Recovery 2018 ·Journal of Service Research ·Paolo Antonetti, Benedetta Crisafulli, Stan Maklan	18
4	Identity Bias in Negative Word of Mouth Following Irresponsible Corporate Behavior: A Research Model and Moderating Effects 2016 ·Journal of Business Ethics ·Paolo Antonetti, Stan Maklan	49
5	Social Identification and Corporate Irresponsibility: A Model of Stakeholder Punitive Intentions 2016 ·British Journal of Management ·Paolo Antonetti, Stan Maklan	53
6	Identifying the right solution customers: A managerial methodology 2016 ·Industrial Marketing Management ·(unknown), Uta Jüttner, Stefan Michel, Stan Maklan, Emma K. Macdonald	32
7	Exploring Postconsumption Guilt and Pride in the Context of Sustainability 2014 ·Psychology and Marketing ·Paolo Antonetti, Stan Maklan	91
8	Building a Sustainable Bank: The Case of GTBank of Nigeria 2014 ·Thunderbird International Business Review ·Stan Maklan, Simon Knox, Paolo Antonetti	2
9	Customer service experiences 2013 ·European Journal of Marketing ·Uta Jüttner, Dorothea Schaffner, (unknown), Stan Maklan	76
10	Towards a Better Measure of Customer Experience breakdown → 2013 ·International Journal of Market Research ·Philipp Klaus, Stan Maklan	403
11	EXQ: a multiple‐item scale for assessing service experience 2012 ·Journal of service management ·Philipp Klaus, Stan Maklan	273
12	Bridging the gap for destination extreme sports: A model of sports tourism customer experience 2011 ·Journal of Marketing Management ·Philipp Klaus, Stan Maklan	81
13	Supply chain resilience in the global financial crisis: an empirical study breakdown → 2011 ·Supply Chain Management An International Journal ·Uta Jüttner, Stan Maklan	850
14	The Guaranty Trust Bank of Nigeria: From niche positioning to mass‐market branding 2009 ·Thunderbird International Business Review ·Stan Maklan, Simon Knox, Stefan Michel	5
15	Dynamic capabilities: the missing link in CRM investments 2009 ·European Journal of Marketing ·Stan Maklan, Simon Knox	62
16	New Trends in Innovation and Customer Relationship Management: A Challenge for Market Researchers 2008 ·International Journal of Market Research ·Stan Maklan, Simon Knox, Lynette Ryals	67
17	Customer Relationship Management 2007 ·Simon Knox, Adrian Payne, Lynette Ryals, Stan Maklan, Joe Peppard	14
18	Corporate Social Responsibility: 2004 ·European Management Journal ·Simon Knox, Stan Maklan	150
19	Customer Relationship Management: Perspectives From The Marketplace 2002 ·Simon Knox, Adrian Payne, (unknown), Stan Maklan, Lynette Ryals	48
20	Reinventing the brand: bridging the gap between customer and brand value 1997 ·Journal of Product & Brand Management ·Stan Maklan, Simon Knox	29

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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