Lynette Ryals
Impact in
-
- Customer Service Quality and Loyalty
- Marketing top 0.5%
- Consumer Retail Behavior Studies
- Customer churn and segmentation
Papers in
-
- Customer Service Quality and Loyalty 29
- Marketing 28
- Customer churn and segmentation 12
- Consumer Market Behavior and Pricing 8
- Service and Product Innovation 6
- Consumer Retail Behavior Studies 5
- Co-authors
- Simon KnoxMartin ChristopherAdrian PayneIain DaviesBeth RogersStan MaklanAndrew HumphriesSue Holt
- Journals
- Industrial Marketing Management (6 papers)Journal of Strategic Marketing (6 papers)Journal of Business and Industrial Marketing (4 papers)Journal of Marketing Management (3 papers)International Journal of Market Research (3 papers)
- Partner nations
- United KingdomFinlandCanada
In The Last Decade
Lynette Ryals
55 papers receiving 2.0k citations
Peers
Comparison fields: 5 of 96
- Organizational Behavior and Human Resource Management 1.3k
- Marketing 996
- Management Information Systems 625
- Strategy and Management 809
- Information Systems and Management 360
Countries citing papers authored by Lynette Ryals
This map shows the geographic impact of Lynette Ryals's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Lynette Ryals with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Lynette Ryals more than expected).
Fields of papers citing papers by Lynette Ryals
This network shows the impact of papers produced by Lynette Ryals. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Lynette Ryals. The network helps show where Lynette Ryals may publish in the future.
Co-authorship network
The 23 scholars most cited alongside Lynette Ryals, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 2022 | 23 | |
| 2 | 2019 | 27 | |
| 3 | Do You Really Know Who Your Best Sales People are | 2010 | 6 |
| 4 | 2010 | 30 | |
| 5 | 2010 | 39 | |
| 6 | 2009 | 89 | |
| 7 | 2009 | 2 | |
| 8 | 2008 | 67 | |
| 9 | GAMs, KAMs and Relationship Managers: What they do and how to find them | 2008 | 1 |
| 10 | 2007 | 14 | |
| 11 | 2007 | 32 | |
| 12 | 2007 | 64 | |
| 13 | 2006 | 40 | |
| 14 | 2006 | 5 | |
| 15 | 2005 | 263 | |
| 16 | 2005 | 19 | |
| 17 | 2003 | 12 | |
| 18 | 2001 | 242 | |
| 19 | 2001 | 32 | |
| 20 | 1999 | 201 |
About Lynette Ryals
Lynette Ryals is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Management Information Systems, General Decision Sciences and Strategy and Management, having authored 56 papers that have together received 2.4k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (29 papers), Customer churn and segmentation (12 papers), Outsourcing and Supply Chain Management (9 papers), Consumer Market Behavior and Pricing (8 papers), Quality and Supply Management (6 papers), Service and Product Innovation (6 papers), Business Strategy and Innovation (5 papers) and Consumer Retail Behavior Studies (5 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (1.3k citations), Marketing (996 citations), Management Information Systems (625 citations), Strategy and Management (809 citations) and Information Systems and Management (360 citations). Lynette Ryals has collaborated with scholars based in United Kingdom, Finland and Canada. Frequent co-authors include Simon Knox, Martin Christopher, Adrian Payne, Iain Davies, Beth Rogers, Stan Maklan, Andrew Humphries, Sue Holt, Kaj Storbacka and Suvi Nenonen. Their work appears in journals such as Industrial Marketing Management, Journal of Strategic Marketing, Journal of Business and Industrial Marketing, Journal of Marketing Management and International Journal of Market Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.