Benedetta Crisafulli

919 total citations
22 papers, 637 citations indexed

About

Benedetta Crisafulli is a scholar working on Sociology and Political Science, Marketing and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Benedetta Crisafulli has authored 22 papers receiving a total of 637 indexed citations (citations by other indexed papers that have themselves been cited), including 10 papers in Sociology and Political Science, 9 papers in Marketing and 9 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Benedetta Crisafulli's work include Consumer Behavior in Brand Consumption and Identification (7 papers), Customer Service Quality and Loyalty (7 papers) and Digital Marketing and Social Media (5 papers). Benedetta Crisafulli is often cited by papers focused on Consumer Behavior in Brand Consumption and Identification (7 papers), Customer Service Quality and Loyalty (7 papers) and Digital Marketing and Social Media (5 papers). Benedetta Crisafulli collaborates with scholars based in United Kingdom, France and Ireland. Benedetta Crisafulli's co-authors include Jaywant Singh, La Toya Quamina, Paolo Antonetti, Carmen Valor, Stan Maklan, Aybars Tunçdoğan, Silvia Rita Sedita, Silvia Blasi, Constantine S. Katsikeas and Rita Kottász and has published in prestigious journals such as Journal of Cleaner Production, Journal of Business Research and Journal of Business Ethics.

In The Last Decade

Benedetta Crisafulli

21 papers receiving 611 citations

Peers

Countries citing papers authored by Benedetta Crisafulli

Since Specialization

Citations

This map shows the geographic impact of Benedetta Crisafulli's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Benedetta Crisafulli with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Benedetta Crisafulli more than expected).

Fields of papers citing papers by Benedetta Crisafulli

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Benedetta Crisafulli. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Benedetta Crisafulli. The network helps show where Benedetta Crisafulli may publish in the future.

Co-authorship network of co-authors of Benedetta Crisafulli

This figure shows the co-authorship network connecting the top 25 collaborators of Benedetta Crisafulli. A scholar is included among the top collaborators of Benedetta Crisafulli based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Benedetta Crisafulli. Benedetta Crisafulli is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

#	Work	Indexed citations
1	Consumers’ adoption of autonomous cars as a personal values-directed behavior 2024 ·Journal of Business Research ·Benedetta Crisafulli, Rodrigo Guesalaga, (unknown)	1
2	Revisiting power messaging in service failures: Pitfalls and proposed solutions 2022 ·Psychology and Marketing ·Paolo Antonetti, Benedetta Crisafulli	12
3	Brands and Consumers 2022 ·Jaywant Singh, Benedetta Crisafulli	0
4	Emotions and consumers’ adoption of innovations: An integrative review and research agenda 2022 ·Technological Forecasting and Social Change ·Carmen Valor, Paolo Antonetti, Benedetta Crisafulli	53
5	Competence is power: How digital influencers impact buying decisions in B2B markets 2022 ·Industrial Marketing Management ·Benedetta Crisafulli, La Toya Quamina, Jaywant Singh	41
6	Selling circularity: Understanding the relationship between circularity promotion and the performance of manufacturing SMEs in Italy 2021 ·Journal of Cleaner Production ·Silvia Blasi, Benedetta Crisafulli, Silvia Rita Sedita	33
7	“I will defend your right to free speech, provided I agree with you”: How social media users react (or not) to online out‐group aggression 2021 ·Psychology and Marketing ·Paolo Antonetti, Benedetta Crisafulli	7
8	When doing good will not save us: Revisiting the buffering effect of CSR following service failures 2021 ·Psychology and Marketing ·Paolo Antonetti, Benedetta Crisafulli, Stan Maklan	19
9	‘To trust or not to trust’: The impact of social media influencers on the reputation of corporate brands in crisis 2020 ·Journal of Business Research ·Jaywant Singh, Benedetta Crisafulli, La Toya Quamina, (unknown)	129
10	“Just Look the Other Way”: Job Seekers’ Reactions to the Irresponsibility of Market-Dominant Employers 2020 ·Journal of Business Ethics ·Paolo Antonetti, Benedetta Crisafulli, Aybars Tunçdoğan	37
11	Does it really hurt? Making sense of varieties of anger 2020 ·Psychology and Marketing ·Paolo Antonetti, Benedetta Crisafulli, Constantine S. Katsikeas	26
12	Managing patient expectations through understanding health service experiences 2019 ·Research Repository (Kingston University London) ·Benedetta Crisafulli, Mohammad Wasil, Jaywant Singh, Sabine Benoit	4
13	Tackling global challenges through cause-related marketing : how brands should promote their support to social causes 2019 ·BIROn (Birkbeck, University of London) ·Benedetta Crisafulli, Jaywant Singh, La Toya Quamina	2
14	How Intensity of Cause-Related Marketing Guilt Appeals Influences Consumers 2019 ·Journal of Advertising Research ·Jaywant Singh, Benedetta Crisafulli, La Toya Quamina	23
15	The role of brand equity and crisis type on corporate brand alliances in crises 2019 ·European Management Review ·Jaywant Singh, Benedetta Crisafulli, La Toya Quamina, Rita Kottász	11
16	‘Corporate image at stake’: The impact of crises and response strategies on consumer perceptions of corporate brand alliances 2019 ·Journal of Business Research ·Jaywant Singh, Benedetta Crisafulli, La Toya Quamina	42
17	Too Good to Be True? Boundary Conditions to the Use of Downward Social Comparisons in Service Recovery 2018 ·Journal of Service Research ·Paolo Antonetti, Benedetta Crisafulli, Stan Maklan	18
18	Service failures in e-retailing: Examining the effects of response time, compensation, and service criticality 2017 ·Computers in Human Behavior ·Benedetta Crisafulli, Jaywant Singh	49
19	Managing online service recovery: procedures, justice and customer satisfaction 2016 ·Journal of Service Theory and Practice ·Jaywant Singh, Benedetta Crisafulli	66
20	‘Too bad to be true’: the effect of guilt appeal intensity in cause-related marketing 2016 ·BIROn (Birkbeck, University of London) ·Jaywant Singh, Benedetta Crisafulli, Paurav Shukla	1

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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