Dina Ribbink

1.2k total citations · 1 hit paper
12 papers, 904 citations indexed

About

Dina Ribbink is a scholar working on Strategy and Management, Organizational Behavior and Human Resource Management and Management Information Systems. According to data from OpenAlex, Dina Ribbink has authored 12 papers receiving a total of 904 indexed citations (citations by other indexed papers that have themselves been cited), including 5 papers in Strategy and Management, 4 papers in Organizational Behavior and Human Resource Management and 3 papers in Management Information Systems. Recurrent topics in Dina Ribbink's work include Customer Service Quality and Loyalty (4 papers), Sustainable Supply Chain Management (3 papers) and Global and Cross-Cultural Management (2 papers). Dina Ribbink is often cited by papers focused on Customer Service Quality and Loyalty (4 papers), Sustainable Supply Chain Management (3 papers) and Global and Cross-Cultural Management (2 papers). Dina Ribbink collaborates with scholars based in Canada, United States and Netherlands. Dina Ribbink's co-authors include Allard C.R. van Riel, Sandra Streukens, Veronica Liljander, Curtis M. Grimm, Hubert Pun, Stephanie Eckerd, Tingting Yan, Janjaap Semeijn, Robert J. Windle and Douglas N. Hales and has published in prestigious journals such as Journal of Operations Management, International Journal of Operations & Production Management and Journal of service management.

In The Last Decade

Dina Ribbink

12 papers receiving 781 citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Comfort your online customer: quality, trust and loyalty on the internet

2004 652 citations Dina Ribbink, Allard C.R. van Riel et al. Managing Service Quality profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Dina Ribbink Canada	8	546	463	386	378	146	12	904
Hung-Chang Chiu Taiwan	11	435 0.8×	351 0.8×	410 1.1×	614 1.6×	144 1.0×	20	992
Harri Terho Finland	16	527 1.0×	199 0.4×	340 0.9×	510 1.3×	316 2.2×	32	1.0k
Mohd Shoki Md Ariff Malaysia	14	270 0.5×	365 0.8×	239 0.6×	314 0.8×	109 0.7×	37	747
Yongheng Yang China	5	604 1.1×	247 0.5×	297 0.8×	489 1.3×	209 1.4×	9	939
Eda Atilgan Türkiye	7	478 0.9×	260 0.6×	454 1.2×	570 1.5×	138 0.9×	7	984
Yung‐Ho Suh South Korea	7	240 0.4×	580 1.3×	405 1.0×	179 0.5×	150 1.0×	39	823
Yolanda Polo‐Redondo Spain	21	307 0.6×	314 0.7×	324 0.8×	398 1.1×	425 2.9×	36	1.1k
Mirsobit Mirusmonov South Korea	2	210 0.4×	833 1.8×	592 1.5×	283 0.7×	181 1.2×	6	1.0k
Tapio Pento Finland	5	296 0.5×	606 1.3×	306 0.8×	214 0.6×	252 1.7×	9	845
Boon‐In Tan Malaysia	6	223 0.4×	332 0.7×	237 0.6×	176 0.5×	221 1.5×	8	753

Countries citing papers authored by Dina Ribbink

Since Specialization

Citations

This map shows the geographic impact of Dina Ribbink's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Dina Ribbink with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Dina Ribbink more than expected).

Fields of papers citing papers by Dina Ribbink

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Dina Ribbink. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Dina Ribbink. The network helps show where Dina Ribbink may publish in the future.

Co-authorship network of co-authors of Dina Ribbink

This figure shows the co-authorship network connecting the top 25 collaborators of Dina Ribbink. A scholar is included among the top collaborators of Dina Ribbink based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Dina Ribbink. Dina Ribbink is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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12 of 12 papers shown

1.

Ribbink, Dina, et al.. (2025). Impact of supply chain transparency on the consumption of remanufactured consumer goods. International Journal of Operations & Production Management. 46(4). 696–718. 1 indexed citations

2.

Ribbink, Dina, Hubert Pun, & Tingting Yan. (2022). Revenue sharing bids of a loss-averse supplier for a new product development contract: a multi-method investigation. International Journal of Operations & Production Management. 42(12). 1853–1877. 1 indexed citations

3.

Ribbink, Dina, et al.. (2018). Effectiveness of bonus and penalty incentive contracts in supply chain exchanges: Does national culture matter?. Journal of Operations Management. 62(1). 59–74. 28 indexed citations

4.

Yan, Tingting, Dina Ribbink, & Hubert Pun. (2018). Incentivizing supplier participation in buyer innovation: Experimental evidence of non‐optimal contractual behaviors. Journal of Operations Management. 57(1). 36–53. 24 indexed citations

5.

Özpolat, Koray, Dina Ribbink, Douglas N. Hales, & Robert J. Windle. (2015). Food Aid Procurement and Transportation Decision-making in Governmental Agencies:. Transportation Journal. 54(2). 159–185. 10 indexed citations

6.

Ribbink, Dina & Curtis M. Grimm. (2014). The impact of cultural differences on buyer–supplier negotiations: An experimental study. Journal of Operations Management. 32(3). 114–126. 93 indexed citations

7.

Ribbink, Dina, et al.. (2014). The Impact of Cultural Distance in Contractual Buyer-Supplier Relationships. Academy of Management Proceedings. 2014(1). 16219–16219. 1 indexed citations

8.

Riel, Allard C.R. van, et al.. (2012). Waiting for service at the checkout. Journal of service management. 23(2). 144–169. 70 indexed citations

9.

Ribbink, Dina, Christian Hofer, & Martin Dresner. (2011). Airline Financial Distress and Customer Satisfaction. Journal of the Transportation Research Forum. 48(1). 2 indexed citations

10.

Ribbink, Dina, Allard C.R. van Riel, & Janjaap Semeijn. (2005). Policy Decisions and Modal Choice: An Example from the European Union. Transportation Journal. 44(1). 33–44. 9 indexed citations

11.

Ribbink, Dina, Allard C.R. van Riel, & Janjaap Semeijn. (2005). Policy Decisions and Modal Choice: An Example from the European Union. Transportation Journal. 44(1). 33–44. 13 indexed citations

12.

Ribbink, Dina, Allard C.R. van Riel, Veronica Liljander, & Sandra Streukens. (2004). Comfort your online customer: quality, trust and loyalty on the internet. Managing Service Quality. 14(6). 446–456. 652 indexed citations breakdown →

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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