Carol C. Bienstock

3.9k total citations · 1 hit paper
29 papers, 2.8k citations indexed

About

Carol C. Bienstock is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Information Systems and Management. According to data from OpenAlex, Carol C. Bienstock has authored 29 papers receiving a total of 2.8k indexed citations (citations by other indexed papers that have themselves been cited), including 16 papers in Organizational Behavior and Human Resource Management, 15 papers in Marketing and 11 papers in Information Systems and Management. Recurrent topics in Carol C. Bienstock's work include Customer Service Quality and Loyalty (16 papers), Technology Adoption and User Behaviour (10 papers) and Consumer Retail Behavior Studies (7 papers). Carol C. Bienstock is often cited by papers focused on Customer Service Quality and Loyalty (16 papers), Technology Adoption and User Behaviour (10 papers) and Consumer Retail Behavior Studies (7 papers). Carol C. Bienstock collaborates with scholars based in United States and Latvia. Carol C. Bienstock's co-authors include Joel E. Collier, John T. Mentzer, Mehdi Amini, Carol W. DeMoranville, Marla Royne Stafford, Monroe M. Bird, Rachel Smith, James R. Van Scotter, Emin Babakus and Thomas F. Stafford and has published in prestigious journals such as Journal of Cleaner Production, Journal of the Academy of Marketing Science and International Journal of Production Economics.

In The Last Decade

Carol C. Bienstock

29 papers receiving 2.4k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Measuring Service Quality in E-Retailing

2006 758 citations Joel E. Collier, Carol C. Bienstock Journal of Service Research profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Carol C. Bienstock United States	21	1.5k	1.1k	870	697	649	29	2.8k
M. Sadiq Sohail Saudi Arabia	25	745 0.5×	518 0.5×	707 0.8×	711 1.0×	556 0.9×	121	2.5k
Thomas Gruen United States	20	1.6k 1.1×	1.8k 1.6×	695 0.8×	1.6k 2.3×	525 0.8×	31	3.3k
Kai Kristensen Denmark	28	1.4k 1.0×	911 0.8×	358 0.4×	434 0.6×	826 1.3×	64	3.0k
Minjoon Jun United States	24	1.8k 1.2×	1.3k 1.2×	1.7k 2.0×	1.2k 1.7×	1.0k 1.5×	45	3.8k
Elliot Rabinovich United States	28	1.0k 0.7×	1.8k 1.6×	373 0.4×	600 0.9×	978 1.5×	76	3.3k
Merlin Stone United Kingdom	23	881 0.6×	848 0.8×	429 0.5×	587 0.8×	498 0.8×	131	2.1k
Risto Rajala Finland	31	632 0.4×	1.2k 1.1×	419 0.5×	809 1.2×	1.3k 2.0×	103	3.1k
Daniel J. Flint United States	27	1.9k 1.3×	1.9k 1.7×	511 0.6×	749 1.1×	1.9k 3.0×	56	4.7k
Rajan Varadarajan United States	23	795 0.5×	1.2k 1.1×	426 0.5×	711 1.0×	1.0k 1.6×	45	2.7k
Jin-Woo Park South Korea	22	915 0.6×	1.1k 0.9×	438 0.5×	858 1.2×	885 1.4×	101	3.2k

Countries citing papers authored by Carol C. Bienstock

Since Specialization

Citations

This map shows the geographic impact of Carol C. Bienstock's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Carol C. Bienstock with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Carol C. Bienstock more than expected).

Fields of papers citing papers by Carol C. Bienstock

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Carol C. Bienstock. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Carol C. Bienstock. The network helps show where Carol C. Bienstock may publish in the future.

Co-authorship network of co-authors of Carol C. Bienstock

This figure shows the co-authorship network connecting the top 25 collaborators of Carol C. Bienstock. A scholar is included among the top collaborators of Carol C. Bienstock based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Carol C. Bienstock. Carol C. Bienstock is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Amini, Mehdi, Carol C. Bienstock, & Mihalis Golias. (2020). Management of supply chains with attribute-sensitive products: a comprehensive literature review and future research agenda. The International Journal of Logistics Management. 31(4). 885–903. 9 indexed citations

Amini, Mehdi, Carol C. Bienstock, & John Narcum. (2018). Status of corporate sustainability: a content analysis of Fortune 500 companies. Business Strategy and the Environment. 27(8). 1450–1461. 66 indexed citations

Amini, Mehdi & Carol C. Bienstock. (2014). Corporate sustainability: an integrative definition and framework to evaluate corporate practice and guide academic research. Journal of Cleaner Production. 76. 12–19. 191 indexed citations

Bienstock, Carol C., et al.. (2011). Reengineering a reverse supply chain for product returns services. International Journal of Business Performance and Supply Chain Modelling. 3(4). 335–335. 4 indexed citations

Collier, Joel E. & Carol C. Bienstock. (2009). Model Misspecification: Contrasting Formative and Reflective Indicators for a Model of E-Service Quality. The Journal of Marketing Theory and Practice. 17(3). 283–293. 56 indexed citations

Collier, Joel E. & Carol C. Bienstock. (2007). An analysis of how nonresponse error is assessed in academic marketing research. Marketing Theory. 7(2). 163–183. 69 indexed citations

Bienstock, Carol C., Marla Royne Stafford, Dan Sherrell, & Thomas F. Stafford. (2007). An expanded model of logistics service quality: Incorporating logistics information technology. International Journal of Production Economics. 113(1). 205–222. 120 indexed citations

Collier, Joel E. & Carol C. Bienstock. (2006). How do customers judge quality in an e-tailer?. MIT Sloan management review. 48(1). 35–40. 52 indexed citations

Bienstock, Carol C. & Marla Royne Stafford. (2006). Measuring Involvement With the Service: A Further Investigation of Scale Validity and Dimensionality. The Journal of Marketing Theory and Practice. 14(3). 209–221. 47 indexed citations

10.

Collier, Joel E. & Carol C. Bienstock. (2006). Measuring Service Quality in E-Retailing. Journal of Service Research. 8(3). 260–275. 758 indexed citations breakdown →

11.

Mentzer, John T. & Carol C. Bienstock. (2005). Sales Forecasting Management. Medical Entomology and Zoology. 42 indexed citations

12.

Babakus, Emin, Carol C. Bienstock, & James R. Van Scotter. (2004). Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth*. Decision Sciences. 35(4). 713–737. 172 indexed citations

13.

Bienstock, Carol C., Carol W. DeMoranville, & Rachel Smith. (2003). Organizational citizenship behavior and service quality. Journal of Services Marketing. 17(4). 357–378. 210 indexed citations

14.

DeMoranville, Carol W. & Carol C. Bienstock. (2003). Question order effects in measuring service quality. International Journal of Research in Marketing. 20(3). 217–231. 56 indexed citations

15.

Bienstock, Carol C.. (2002). Understanding buyer information acquisition for the purchase of logistics services. International Journal of Physical Distribution & Logistics Management. 32(8). 636–648. 21 indexed citations

16.

Bienstock, Carol C. & John T. Mentzer. (1999). An experimental investigation of the outsourcing decision for motor carrier transportation. Transportation Journal. 39(1). 42–59. 24 indexed citations

17.

Mentzer, John T., Carol C. Bienstock, & Kenneth B. Kahn. (1999). Benchmarking sales forecasting management. Business Horizons. 42(3). 48–56. 35 indexed citations

18.

Bienstock, Carol C., et al.. (1996). Measuring Physical Distribution Service Quality. Journal of the Academy of Marketing Science. 25(1). 31–44. 292 indexed citations

19.

Bienstock, Carol C.. (1996). Sample size determination in logistics simulations. International Journal of Physical Distribution & Logistics Management. 26(2). 43–50. 24 indexed citations

20.

Bienstock, Carol C., et al.. (1995). THE USE OF RESPONSE SURFACE METHODOLOGY TO OPTIMIZE LOGISTICS SIMULATION MODELS. Journal of Business Logistics. 4 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact