Cathy Goodwin
Impact in
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- Customer Service Quality and Loyalty
- Marketing top 1%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Service and Product Innovation
Papers in
- Marketing 13
- Consumer Behavior in Brand Consumption and Identification 11
- Consumer Retail Behavior Studies 3
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- Customer Service Quality and Loyalty 11
- Co-authors
- Ivan Ross (3 shared papers)Kelly L. Smith (2 shared papers)Susan Spiggle (3 shared papers)Larry Lockshin (1 shared paper)Michael A. Mayo (2 shared papers)Ronald Paul Hill (2 shared papers)James W. Gentry (2 shared papers)Bronislaw J. Verhage (1 shared paper)
- Journals
- Journal of Services Marketing (4 papers)Journal of Consumer Psychology (3 papers)Journal of Business Research (2 papers)European Journal of Marketing (1 paper)Journal of Public Policy & Marketing (1 paper)
- Partner nations
- United StatesCanada
In The Last Decade
Cathy Goodwin
30 papers receiving 1.5k citations
Cathy Goodwin's Hit Papers
Peers
Comparison fields: 5 of 80
- Organizational Behavior and Human Resource Management 1.0k
- Marketing 837
- Information Systems and Management 403
- Sociology and Political Science 844
- Tourism, Leisure and Hospitality Management 20
Countries citing papers authored by Cathy Goodwin
This map shows the geographic impact of Cathy Goodwin's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Cathy Goodwin with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Cathy Goodwin more than expected).
Fields of papers citing papers by Cathy Goodwin
This network shows the impact of papers produced by Cathy Goodwin. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Cathy Goodwin. The network helps show where Cathy Goodwin may publish in the future.
Co-authors
The 13 scholars most cited alongside Cathy Goodwin, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 31 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Consumer responses to service failures: Influence of procedural and interactional fairness perceptions Hit paper breakdown → | 1992 | 581 |
| 2 | 1991 | 297 | |
| 3 | 1996 | 140 | |
| 4 | 1990 | 105 | |
| 5 | 1988 | 69 | |
| 6 | Gift Giving: Consumer Motivation and the Gift Purchase Process | 1990 | 61 |
| 7 | 1990 | 51 | |
| 8 | 1992 | 39 | |
| 9 | 1992 | 39 | |
| 10 | 1997 | 38 | |
| 11 | 1990 | 35 | |
| 12 | 1996 | 25 | |
| 13 | 2001 | 24 | |
| 14 | 1995 | 24 | |
| 15 | A Social Influence Theory of Consumer Cooperation | 1987 | 23 |
| 16 | 1989 | 18 | |
| 17 | Social Distance Within the Service Encounter: Does the Consumer Want to Be Your Friend? | 1989 | 17 |
| 18 | 2014 | 17 | |
| 19 | Consumer Complaining: Attributions and Identities | 1989 | 13 |
| 20 | 1996 | 13 |
About Cathy Goodwin
Cathy Goodwin is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, Clinical Psychology and Management of Technology and Innovation, having authored 31 papers that have together received 1.7k indexed citations. Recurring topics across this work include Consumer Behavior in Brand Consumption and Identification (11 papers), Customer Service Quality and Loyalty (11 papers), Psychology of Social Influence (4 papers), Consumer Retail Behavior Studies (3 papers), Management and Marketing Education (2 papers), Business Law and Ethics (2 papers), Emotional Labor in Professions (2 papers) and Digital Games and Media (1 paper). The work is most often cited by research in Organizational Behavior and Human Resource Management (1.0k citations), Marketing (837 citations), Information Systems and Management (403 citations), Sociology and Political Science (844 citations) and Tourism, Leisure and Hospitality Management (20 citations). Cathy Goodwin has collaborated with scholars based in United States and Canada. Frequent co-authors include Ivan Ross, Kelly L. Smith, Susan Spiggle, Larry Lockshin, Michael A. Mayo, Ronald Paul Hill, James W. Gentry, Bronislaw J. Verhage, John E. Swan and Lynne D. Richardson. Their work appears in journals such as Journal of Services Marketing, Journal of Consumer Psychology, Journal of Business Research, European Journal of Marketing and Journal of Public Policy & Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.