Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies
if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the
same subfield and year (this is the minimum needed to enter the top 1%, not the average
within it), or reaches the top citation threshold in at least one of its specific research
topics.
Consumer responses to service failures: Influence of procedural and interactional fairness perceptions
1992579 citationsCathy Goodwin, Ivan RossJournal of Business Researchprofile →
Peers — A (Enhanced Table)
Peers by citation overlap · career bar shows stage (early→late)
cites ·
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This map shows the geographic impact of Cathy Goodwin's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Cathy Goodwin with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Cathy Goodwin more than expected).
This network shows the impact of papers produced by Cathy Goodwin. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Cathy Goodwin. The network helps show where Cathy Goodwin may publish in the future.
Co-authorship network of co-authors of Cathy Goodwin
This figure shows the co-authorship network connecting the top 25 collaborators of Cathy Goodwin.
A scholar is included among the top collaborators of Cathy Goodwin based on the total number of
citations received by their joint publications. Widths of edges
represent the number of papers authors have co-authored together.
Node borders
signify the number of papers an author published with Cathy Goodwin. Cathy Goodwin is excluded from
the visualization to improve readability, since they are connected to all nodes in the network.
All Works
20 of 20 papers shown
1.
Goodwin, Cathy. (2014). Web of Science. The Charleston Advisor. 16(2). 55–61.3 indexed citations
Goodwin, Cathy. (1993). A Conceptual Theory of Relocation. ACR European Advances.1 indexed citations
8.
Goodwin, Cathy. (1992). Good Guys Don't Wear Polyester: Consumption Ideology in a Detective Series. ACR North American Advances.1 indexed citations
9.
Goodwin, Cathy & Murphy A. Sewall. (1992). Consumer Socialization Associated With Relocation to a New Community: a Framework and Pilot Study. ACR North American Advances.8 indexed citations
Goodwin, Cathy, Kelly L. Smith, & Susan Spiggle. (1990). Gift Giving: Consumer Motivation and the Gift Purchase Process. Deakin Research Online (Deakin University). 690–698.60 indexed citations
Goodwin, Cathy, et al.. (1989). Social Distance Within the Service Encounter: Does the Consumer Want to Be Your Friend?. ACR North American Advances.17 indexed citations
17.
Goodwin, Cathy & Susan Spiggle. (1989). Consumer Complaining: Attributions and Identities. ACR North American Advances.13 indexed citations
Spiggle, Susan & Cathy Goodwin. (1988). Values and Issues in the Field of Consumer Research: a Content Analysis of ACR Presidential Addreses. ACR North American Advances.2 indexed citations
20.
Goodwin, Cathy. (1987). A Social Influence Theory of Consumer Cooperation. ACR North American Advances.23 indexed citations
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive
bibliographic database. While OpenAlex provides broad and valuable coverage of the global
research landscape, it—like all bibliographic datasets—has inherent limitations. These include
incomplete records, variations in author disambiguation, differences in journal indexing, and
delays in data updates. As a result, some metrics and network relationships displayed in
Rankless may not fully capture the entirety of a scholar's output or impact.