Stephen J. Grove

4.9k total citations · 1 hit paper
62 papers, 3.5k citations indexed

About

Stephen J. Grove is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Sociology and Political Science. According to data from OpenAlex, Stephen J. Grove has authored 62 papers receiving a total of 3.5k indexed citations (citations by other indexed papers that have themselves been cited), including 46 papers in Marketing, 33 papers in Organizational Behavior and Human Resource Management and 20 papers in Sociology and Political Science. Recurrent topics in Stephen J. Grove's work include Customer Service Quality and Loyalty (31 papers), Consumer Behavior in Brand Consumption and Identification (28 papers) and Consumer Retail Behavior Studies (11 papers). Stephen J. Grove is often cited by papers focused on Customer Service Quality and Loyalty (31 papers), Consumer Behavior in Brand Consumption and Identification (28 papers) and Consumer Retail Behavior Studies (11 papers). Stephen J. Grove collaborates with scholars based in United States, Australia and United Kingdom. Stephen J. Grove's co-authors include Raymond P. Fisk, Norman Kangun, Les Carlson, Gregory M. Pickett, Michael J. Dorsch, Joby John, Scott J. Vitell, Michael Jay Polonsky, Patricia A. Knowles and David N. Laband and has published in prestigious journals such as Journal of Business Research, Journal of Business Ethics and Journal of the Academy of Marketing Science.

In The Last Decade

Stephen J. Grove

61 papers receiving 3.0k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

The impact of other customers on service experiences: A critical incident examination of “getting along”

1997 554 citations Stephen J. Grove, Raymond P. Fisk profile →

Peers

Stephen J. Grove

MARKE

OBHRM

SPS

MMPL

Vesna Žabkar Slovenia

Bruce I. Newman United States

Scott R. Swanson United States

Jasmin Bergeron Canada

Minseong Kim United States

Terry Lam Hong Kong

Randall L. Rose United States

Matthew Tingchi Liu Macao

Silvia Grappi Italy

Bill Merrilees Australia

Vesna Žabkar Slovenia

Stephen J. Grove

2.0k ×0.9

MARKE

1.2k ×0.8

OBHRM

2.1k ×1.6

SPS

489 ×0.9

415 ×0.8

MMPL

Citations per year, relative to Stephen J. Grove Stephen J. Grove (= 1×) peers Vesna Žabkar

Countries citing papers authored by Stephen J. Grove

Since Specialization

Citations

This map shows the geographic impact of Stephen J. Grove's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Stephen J. Grove with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Stephen J. Grove more than expected).

Fields of papers citing papers by Stephen J. Grove

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Stephen J. Grove. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Stephen J. Grove. The network helps show where Stephen J. Grove may publish in the future.

Co-authorship network of co-authors of Stephen J. Grove

This figure shows the co-authorship network connecting the top 25 collaborators of Stephen J. Grove. A scholar is included among the top collaborators of Stephen J. Grove based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Stephen J. Grove. Stephen J. Grove is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Grove, Stephen J., Michael J. Dorsch, & Christopher D. Hopkins. (2012). Assessing the Longitudinal Robustness of Spectators' Perceptions of the Functions of Sport: Implications for Sport Marketers. The Journal of Marketing Theory and Practice. 20(1). 23–38. 12 indexed citations

Stafford, Marla Royne, et al.. (2011). The Evolution of Services Advertising in a Services-Driven National Economy. Journal of Advertising Research. 51(sup1). 136–152. 10 indexed citations

Hopkins, Christopher D., et al.. (2009). Designing the e-Servicescape: Implications for Online Retailers. Journal of Internet Commerce. 8(1-2). 23–43. 69 indexed citations

Grove, Stephen J., Les Carlson, & Michael J. Dorsch. (2007). Comparing the Application of Integrated Marketing Communication (IMC) in Magazine Ads Across Product Type and Time. Journal of Advertising. 36(1). 37–54. 35 indexed citations

Grove, Stephen J., et al.. (2004). Developing the impression management skills of the service worker: an application of Stanislavsky's principles in a services context. Service Industries Journal. 24(2). 1–14. 24 indexed citations

Grove, Stephen J., et al.. (2002). The sales introspection technique: principles and application. Marketing Intelligence & Planning. 20(3). 168–173. 3 indexed citations

Pickett, Gregory M., Stephen J. Grove, & David N. Laband. (2001). The Impact of Product Type and Parity on the Informational Content of Advertising. The Journal of Marketing Theory and Practice. 9(3). 32–43. 8 indexed citations

Fisk, Raymond P., Stephen J. Grove, & Joby John. (2000). Services marketing self-portraits : introspections, reflections, and glimpses from the experts. 55 indexed citations

Grove, Stephen J., et al.. (1998). Lasting Service Products and The Nature of Tourism. Tourism Analysis. 2(3). 207–212. 5 indexed citations

10.

Grove, Stephen J., Raymond P. Fisk, & Michael J. Dorsch. (1998). Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination. Service Industries Journal. 18(3). 116–134. 125 indexed citations

11.

Grove, Stephen J. & Marla Royne Stafford. (1997). Addressing the Advertising of Services: A Call to Action. Journal of Advertising. 26(4). 1–6. 19 indexed citations

12.

Fisk, Raymond P. & Stephen J. Grove. (1996). Applications of impression management and the drama metaphor in marketing: an introduction. European Journal of Marketing. 30(9). 6–12. 61 indexed citations

13.

Grove, Stephen J., Raymond P. Fisk, Gregory M. Pickett, & Norman Kangun. (1996). Going green in the service sector. European Journal of Marketing. 30(5). 56–66. 111 indexed citations

14.

Pickett, Gregory M., Norman Kangun, & Stephen J. Grove. (1993). Is There a General Conserving Consumer? A Public Policy Concern. Journal of Public Policy & Marketing. 12(2). 234–243. 119 indexed citations

15.

Knowles, Patricia A., Stephen J. Grove, & W. Jeffrey Burroughs. (1993). An experimental examination of mood effects on retrieval and evaluation of advertisement and brand information. Journal of the Academy of Marketing Science. 21(2). 135–142. 24 indexed citations

16.

Grove, Stephen J. & Raymond P. Fisk. (1992). The Service Experience As Theater. ACR North American Advances. 98 indexed citations

17.

Grove, Stephen J. & Raymond P. Fisk. (1992). Observational data collection methods for services marketing: An overview. Journal of the Academy of Marketing Science. 20(3). 217–224. 87 indexed citations

18.

Festervand, Troy A., Stephen J. Grove, & R. Eric Reidenbach. (1988). THE SALES FORCE AS A MARKETING INTELLIGENCE SYSTEM. Journal of Business and Industrial Marketing. 3(1). 53–59. 26 indexed citations

19.

Grove, Stephen J., et al.. (1986). The Subjective Side of the Decision Support System a Pitfall for The Panacea. Developments in Business Simulation and Experiential Learning: Proceedings of the Annual ABSEL conference. 13. 2 indexed citations

20.

Davis, Donald L. & Stephen J. Grove. (1986). Ackoff's Management Misinformation Systems Empirically Revisited via Simulation. Simulation & Games. 17(1). 60–74. 4 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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