D.S. Sundaram

1.7k total citations · 1 hit paper
9 papers, 1.2k citations indexed

About

D.S. Sundaram is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Social Psychology. According to data from OpenAlex, D.S. Sundaram has authored 9 papers receiving a total of 1.2k indexed citations (citations by other indexed papers that have themselves been cited), including 6 papers in Organizational Behavior and Human Resource Management, 3 papers in Marketing and 2 papers in Social Psychology. Recurrent topics in D.S. Sundaram's work include Customer Service Quality and Loyalty (6 papers), Technology Adoption and User Behaviour (2 papers) and Consumer Retail Behavior Studies (2 papers). D.S. Sundaram is often cited by papers focused on Customer Service Quality and Loyalty (6 papers), Technology Adoption and User Behaviour (2 papers) and Consumer Retail Behavior Studies (2 papers). D.S. Sundaram collaborates with scholars based in United States. D.S. Sundaram's co-authors include Cynthia Webster, Kaushik Mitra, Michael D. Richard, Ronald D. Taylor, Arthur W. Allaway and Claudia Jurowski and has published in prestigious journals such as Journal of Business Research, Annals of Tourism Research and Journal of Services Marketing.

In The Last Decade

D.S. Sundaram

9 papers receiving 1.1k citations

Hit Papers

Word-Of-Mouth Communications: a Motivational Analysis 1998 2026 2007 2016 1998 100 200 300 400 500
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. Word-Of-Mouth Communications: a Motivational Analysis
    1998 583 citations D.S. Sundaram, Kaushik Mitra et al. ACR North American Advances profile →

Peers

D.S. Sundaram
Holger Roschk Germany
Dawn Lerman United States
Moshe Davidow Israel
Kalliopi Chatzipanagiotou Greece
Minxue Huang China
Nwamaka A. Anaza United States
Junyun Liao China
Robert Allen King United States
Donna J. Hill United States
Yi-Ching Hsieh Taiwan
Holger Roschk Germany
D.S. Sundaram
Citations per year, relative to D.S. Sundaram D.S. Sundaram (= 1×) peers Holger Roschk

Countries citing papers authored by D.S. Sundaram

Since Specialization
Citations

This map shows the geographic impact of D.S. Sundaram's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by D.S. Sundaram with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites D.S. Sundaram more than expected).

Fields of papers citing papers by D.S. Sundaram

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by D.S. Sundaram. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by D.S. Sundaram. The network helps show where D.S. Sundaram may publish in the future.

Co-authorship network of co-authors of D.S. Sundaram

This figure shows the co-authorship network connecting the top 25 collaborators of D.S. Sundaram. A scholar is included among the top collaborators of D.S. Sundaram based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with D.S. Sundaram. D.S. Sundaram is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

9 of 9 papers shown
1.
Sundaram, D.S., Claudia Jurowski, & Cynthia Webster. (2018). Service Failure Recovery Efforts in Restaurant Dining: The Role of Criticality of Service Consumption:. Hospitality Research Journal. 2 indexed citations
2.
Webster, Cynthia & D.S. Sundaram. (2009). Effect of service provider's communication style on customer satisfaction in professional services setting: the moderating role of criticality and service nature. Journal of Services Marketing. 23(2). 103–113. 93 indexed citations
3.
Sundaram, D.S. & Cynthia Webster. (2000). The role of nonverbal communication in service encounters. Journal of Services Marketing. 14(5). 378–391. 219 indexed citations
4.
Sundaram, D.S. & Cynthia Webster. (1999). The Role of Brand Familiarity on the Impact of Word-Of-Mouth Communication on Brand Evaluations. ACR North American Advances. 80 indexed citations
5.
Sundaram, D.S., Kaushik Mitra, & Cynthia Webster. (1998). Word-Of-Mouth Communications: a Motivational Analysis. ACR North American Advances. 583 indexed citations breakdown →
6.
Sundaram, D.S. & Ronald D. Taylor. (1998). An Investigation of External Information Search Effort: Replication in In-Home Shopping Situations. ACR North American Advances. 14 indexed citations
7.
Webster, Cynthia & D.S. Sundaram. (1998). Service consumption criticality in failure recovery. Journal of Business Research. 41(2). 153–159. 202 indexed citations
8.
Richard, Michael D., D.S. Sundaram, & Arthur W. Allaway. (1994). Service Quality and Choice Behavior. 1(2). 93–109. 18 indexed citations
9.
Richard, Michael D. & D.S. Sundaram. (1994). A model of lodging repeat choice intentions. Annals of Tourism Research. 21(4). 745–755. 21 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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