William T. Faranda
Impact in
- Marketing top 1%
- Service and Product Innovation
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
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- Customer Service Quality and Loyalty
Papers in
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- Consumer Retail Behavior Studies 3
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- Management and Marketing Education 4
- Co-authors
- Valarie A. Zeithaml (1 shared paper)Amy R. Hubbert (1 shared paper)Mary Jo Bitner (1 shared paper)Irvine Clarke (2 shared papers)Sandra Schmidt (1 shared paper)Nancy Stephens (1 shared paper)
- Journals
- Journal of Marketing Education (2 papers)Journal of Services Marketing (1 paper)International Journal of Service Industry Management (1 paper)Psychology and Marketing (1 paper)Journal of Travel & Tourism Marketing (1 paper)
- Partner nations
- United States
In The Last Decade
William T. Faranda
9 papers receiving 840 citations
William T. Faranda's Hit Papers
Peers
Comparison fields: 5 of 76
- Marketing 522
- Organizational Behavior and Human Resource Management 523
- Information Systems and Management 104
- Management of Technology and Innovation 87
- Business and International Management 22
Countries citing papers authored by William T. Faranda
This map shows the geographic impact of William T. Faranda's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by William T. Faranda with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites William T. Faranda more than expected).
Fields of papers citing papers by William T. Faranda
This network shows the impact of papers produced by William T. Faranda. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by William T. Faranda. The network helps show where William T. Faranda may publish in the future.
Co-authors
The 6 scholars most cited alongside William T. Faranda, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | Customer contributions and roles in service delivery Hit paper breakdown → | 1997 | 650 |
| 2 | 2004 | 153 | |
| 3 | 2000 | 55 | |
| 4 | 1993 | 37 | |
| 5 | 2001 | 33 | |
| 6 | 2020 | 19 | |
| 7 | 2015 | 12 | |
| 8 | Approaches to Studying and the Undergraduate Business Student: A Qualitative Assessment | 2015 | 1 |
| 9 | 2011 | 1 |
About William T. Faranda
William T. Faranda is a scholar working on Marketing, Management of Technology and Innovation, Education, Organizational Behavior and Human Resource Management and Sociology and Political Science, having authored 9 papers that have together received 961 indexed citations. Recurring topics across this work include Management and Marketing Education (4 papers), Customer Service Quality and Loyalty (3 papers), Consumer Retail Behavior Studies (3 papers), Online and Blended Learning (2 papers), Migration, Aging, and Tourism Studies (1 paper), Ethics in Business and Education (1 paper), Technology Adoption and User Behaviour (1 paper) and Insurance and Financial Risk Management (1 paper). The work is most often cited by research in Marketing (522 citations), Organizational Behavior and Human Resource Management (523 citations), Information Systems and Management (104 citations), Management of Technology and Innovation (87 citations) and Business and International Management (22 citations). William T. Faranda has collaborated with scholars based in United States. Frequent co-authors include Valarie A. Zeithaml, Amy R. Hubbert, Mary Jo Bitner, Irvine Clarke, Sandra Schmidt and Nancy Stephens. Their work appears in journals such as Journal of Marketing Education, Journal of Services Marketing, International Journal of Service Industry Management, Psychology and Marketing and Journal of Travel & Tourism Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.