Kate Letheren

1.0k total citations
35 papers, 653 citations indexed

About

Kate Letheren is a scholar working on Marketing, Sociology and Political Science and Artificial Intelligence. According to data from OpenAlex, Kate Letheren has authored 35 papers receiving a total of 653 indexed citations (citations by other indexed papers that have themselves been cited), including 14 papers in Marketing, 13 papers in Sociology and Political Science and 10 papers in Artificial Intelligence. Recurrent topics in Kate Letheren's work include AI in Service Interactions (10 papers), Digital Marketing and Social Media (9 papers) and Service and Product Innovation (7 papers). Kate Letheren is often cited by papers focused on AI in Service Interactions (10 papers), Digital Marketing and Social Media (9 papers) and Service and Product Innovation (7 papers). Kate Letheren collaborates with scholars based in Australia, Canada and United Kingdom. Kate Letheren's co-authors include Rebekah Russell‐Bennett, Rory Mulcahy, Lucas Whittaker, Ryan McAndrew, Charmaine Glavas, Jonathan Roberts, Jolanda Jetten, Jared Donovan, Brett Martin and Hyun Seung Jin and has published in prestigious journals such as Tourism Management, International Journal of Information Management and European Journal of Marketing.

In The Last Decade

Kate Letheren

33 papers receiving 638 citations

Peers

Kate Letheren

SPS

MARKE

ISM

Emanuel de Bellis Switzerland

Christina Soyoung Song United States

Aarni Tuomi Finland

Martina Čaić Finland

Erik Hermann Germany

Tze Wei Liew Malaysia

Alexander P. Henkel Netherlands

Valentina Pitardi United Kingdom

Eva Marina Reinares Lara Spain

Emanuel de Bellis Switzerland

Kate Letheren

207 ×0.8

SPS

291 ×1.2

MARKE

106 ×0.5

80 ×0.6

101 ×1.3

ISM

Citations per year, relative to Kate Letheren Kate Letheren (= 1×) peers Emanuel de Bellis

Countries citing papers authored by Kate Letheren

Since Specialization

Citations

This map shows the geographic impact of Kate Letheren's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Kate Letheren with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Kate Letheren more than expected).

Fields of papers citing papers by Kate Letheren

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Kate Letheren. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Kate Letheren. The network helps show where Kate Letheren may publish in the future.

Co-authorship network of co-authors of Kate Letheren

This figure shows the co-authorship network connecting the top 25 collaborators of Kate Letheren. A scholar is included among the top collaborators of Kate Letheren based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Kate Letheren. Kate Letheren is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Whittaker, Lucas, Rory Mulcahy, Rebekah Russell‐Bennett, Kate Letheren, & Jan Kietzmann. (2025). Examining Consumer Appraisals of Deepfake Advertising and Disclosure: Show Deepfakes as “Real Life” or Say They’re “Just Fantasy”?. Journal of Advertising Research. 66(1). 113–134.

Keating, Byron, Rory Mulcahy, Aimee Riedel, Amanda Beatson, & Kate Letheren. (2025). Designing AI to elicit positive word-of-mouth in service recovery: The role of stress, anthropomorphism, and personal resources. International Journal of Information Management. 84. 102916–102916.

Odekerken‐Schröder, Gaby, et al.. (2025). Service robot–employee task allocation strategies: well-being within the intrusion challenge. Journal of service management. 36(4). 523–548. 4 indexed citations

Σιγάλα, Μαριάννα, Keng‐Boon Ooi, Eugene Cheng‐Xi Aw, et al.. (2024). ChatGPT and service: opportunities, challenges, and research directions. Journal of Service Theory and Practice. 34(5). 726–737. 16 indexed citations

Mathews, Shane, et al.. (2024). Blurring of boundaries: Consumer self‐narratives in digital virtual leisure. International Journal of Consumer Studies. 48(2). 1 indexed citations

Whittaker, Lucas, Rory Mulcahy, Kate Letheren, Jan Kietzmann, & Rebekah Russell‐Bennett. (2023). Mapping the deepfake landscape for innovation: A multidisciplinary systematic review and future research agenda. Technovation. 125. 102784–102784. 43 indexed citations

Russell‐Bennett, Rebekah, et al.. (2023). The Robotic-Human Service Trilemma: the challenges for well-being within the human service triad. Journal of service management. 34(4). 770–805. 14 indexed citations

Mulcahy, Rory, Aimee Riedel, Byron Keating, Amanda Beatson, & Kate Letheren. (2023). Avoiding excessive AI service agent anthropomorphism: examining its role in delivering bad news. Journal of Service Theory and Practice. 34(1). 98–126. 19 indexed citations

Whittaker, Lucas, Jan Kietzmann, Kate Letheren, Rory Mulcahy, & Rebekah Russell‐Bennett. (2022). Brace yourself! Why managers should adopt a synthetic media incident response playbook in an age of falsity and synthetic media. Business Horizons. 66(2). 277–290. 8 indexed citations

10.

Türkay, Selen, Kate Letheren, Ross Crawford, Jonathan Roberts, & Anjali Jaiprakash. (2021). The effects of gender, age, and videogame experience on performance and experiences with a surgical robotic arm: an exploratory study with general public. Journal of Robotic Surgery. 16(3). 621–629. 4 indexed citations

11.

Letheren, Kate, Jolanda Jetten, Jonathan Roberts, & Jared Donovan. (2021). Robots should be seen and not heard…sometimes: Anthropomorphism and AI service robot interactions. Psychology and Marketing. 38(12). 2393–2406. 92 indexed citations

12.

Whittaker, Lucas, Kate Letheren, & Rory Mulcahy. (2021). The Rise of Deepfakes: A Conceptual Framework and Research Agenda for Marketing. Australasian Marketing Journal (AMJ). 29(3). 204–214. 43 indexed citations

13.

Russell‐Bennett, Rebekah, et al.. (2021). I'm no expert, but … ? Consumer use of supportive digital tools in health services. Journal of Service Theory and Practice. 32(2). 105–131. 1 indexed citations

14.

Russell‐Bennett, Rebekah, Maria Raciti, Kate Letheren, & Judy Drennan. (2020). Empowering low-socioeconomic status parents to support their children in participating in tertiary education: co-created digital resources for diverse parent personas. Higher Education Research & Development. 41(2). 527–545. 5 indexed citations

15.

Letheren, Kate, et al.. (2018). Effects of Gendered Anthropomorphism and Image Appeal on Moral Norms in the Context of Charity Website Design.. Journal of the Association for Information Systems. 133. 1 indexed citations

16.

Letheren, Kate, Brett Martin, & Hyun Seung Jin. (2017). Effects of personification and anthropomorphic tendency on destination attitude and travel intentions. Tourism Management. 62. 65–75. 59 indexed citations

17.

Russell‐Bennett, Rebekah, et al.. (2017). Innovating energy markets: A hybrid persona/segment approach. QUT ePrints (Queensland University of Technology). 1 indexed citations

18.

Letheren, Kate & Charmaine Glavas. (2017). Embracing the bots: how direct to consumer advertising is about to change forever. 15 indexed citations

19.

Letheren, Kate, et al.. (2016). Individual difference factors related to anthropomorphic tendency. European Journal of Marketing. 50(5/6). 973–1002. 51 indexed citations

20.

Letheren, Kate & Kerri-Ann Kuhn. (2013). I'm friends with Louie the Fly, not Mortein: Conceptualizing the new brand relationships on social media. QUT ePrints (Queensland University of Technology). 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact