Jeffery S. Smith

1.7k total citations · 1 hit paper
23 papers, 1.2k citations indexed

About

Jeffery S. Smith is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Management Information Systems. According to data from OpenAlex, Jeffery S. Smith has authored 23 papers receiving a total of 1.2k indexed citations (citations by other indexed papers that have themselves been cited), including 15 papers in Organizational Behavior and Human Resource Management, 10 papers in Marketing and 6 papers in Management Information Systems. Recurrent topics in Jeffery S. Smith's work include Customer Service Quality and Loyalty (15 papers), Outsourcing and Supply Chain Management (6 papers) and Service and Product Innovation (5 papers). Jeffery S. Smith is often cited by papers focused on Customer Service Quality and Loyalty (15 papers), Outsourcing and Supply Chain Management (6 papers) and Service and Product Innovation (5 papers). Jeffery S. Smith collaborates with scholars based in United States and France. Jeffery S. Smith's co-authors include J. Joseph Cronin, Mark R. Gleim, Demetra Andrews, Kirk R. Karwan, Jeremy S. Wolter, William J. Kettinger, Dora E. Bock, Robert E. Markland, Sidney Anderson and Edward Ramirez and has published in prestigious journals such as Journal of Business Research, Journal of the Academy of Marketing Science and International Journal of Production Research.

In The Last Decade

Jeffery S. Smith

23 papers receiving 1.2k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Against the Green: A Multi-method Examination of the Barriers to Green Consumption

2012 644 citations Mark R. Gleim, Jeffery S. Smith et al. Journal of Retailing profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Jeffery S. Smith United States	14	815	363	299	271	246	23	1.2k
Dilip S. Mutum Malaysia	19	723 0.9×	281 0.8×	262 0.9×	615 2.3×	154 0.6×	49	1.4k
Jae‐Eun Chung South Korea	18	941 1.2×	236 0.7×	255 0.9×	344 1.3×	276 1.1×	51	1.5k
Sheng-Fang Chou Taiwan	21	629 0.8×	270 0.7×	149 0.5×	549 2.0×	269 1.1×	57	1.3k
Şafak Aksoy Türkiye	14	931 1.1×	640 1.8×	187 0.6×	649 2.4×	244 1.0×	23	1.6k
Ezlika M. Ghazali Malaysia	20	774 0.9×	234 0.6×	274 0.9×	681 2.5×	126 0.5×	53	1.5k
Joohyung Park United States	14	657 0.8×	234 0.6×	318 1.1×	365 1.3×	181 0.7×	27	1.1k
See Kwong Goh Malaysia	17	798 1.0×	327 0.9×	177 0.6×	579 2.1×	306 1.2×	34	1.6k
Ewelina Lacka United Kingdom	15	460 0.6×	128 0.4×	198 0.7×	468 1.7×	192 0.8×	24	1.2k
Rishi Kant India	13	798 1.0×	183 0.5×	423 1.4×	222 0.8×	235 1.0×	18	1.2k
Marcel van Birgelen Netherlands	17	1.1k 1.4×	879 2.4×	159 0.5×	622 2.3×	298 1.2×	26	1.7k

Countries citing papers authored by Jeffery S. Smith

Since Specialization

Citations

This map shows the geographic impact of Jeffery S. Smith's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Jeffery S. Smith with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Jeffery S. Smith more than expected).

Fields of papers citing papers by Jeffery S. Smith

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Jeffery S. Smith. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Jeffery S. Smith. The network helps show where Jeffery S. Smith may publish in the future.

Co-authorship network of co-authors of Jeffery S. Smith

This figure shows the co-authorship network connecting the top 25 collaborators of Jeffery S. Smith. A scholar is included among the top collaborators of Jeffery S. Smith based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Jeffery S. Smith. Jeffery S. Smith is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Wolter, Jeremy S., Dora E. Bock, Jeremy D. Mackey, Pei Xu, & Jeffery S. Smith. (2019). Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions. Journal of the Academy of Marketing Science. 47(5). 815–836. 48 indexed citations

Smith, Jeffery S., Jayanth Jayaram, Frédéric Ponsignon, & Jeremy S. Wolter. (2019). Service recovery system antecedents: a contingency theory investigation. Journal of service management. 30(2). 276–300. 16 indexed citations

Gleim, Mark R., Jeffery S. Smith, & J. Joseph Cronin. (2018). Extending the institutional environment: the impact of internal and external factors on the green behaviors of an individual. Journal of Strategic Marketing. 27(6). 505–520. 20 indexed citations

Anderson, Sidney & Jeffery S. Smith. (2017). An empirical examination of the services triangle. Journal of Services Marketing. 31(3). 236–246. 7 indexed citations

Anderson, Sidney & Jeffery S. Smith. (2017). Understanding hospital quality: the case of cumulative and balanced quality. Service Industries Journal. 38(3-4). 182–200. 8 indexed citations

Smith, Jeffery S., Sidney Anderson, & Gavin L. Fox. (2017). A quality system’s impact on the service experience. International Journal of Operations & Production Management. 37(12). 1817–1839. 13 indexed citations

Wolter, Jeremy S., Dora E. Bock, Jeffery S. Smith, & J. Joseph Cronin. (2017). Creating Ultimate Customer Loyalty Through Loyalty Conviction and Customer-Company Identification. Journal of Retailing. 93(4). 458–476. 82 indexed citations

Anderson, Sidney & Jeffery S. Smith. (2016). An empirical examination of the impact of tri-dyadic fit on the service experience. Journal of service management. 27(3). 299–319. 12 indexed citations

Smith, Jeffery S., et al.. (2013). Using an Old Dog for New Tricks. Journal of Service Research. 17(1). 85–101. 28 indexed citations

10.

Smith, Jeffery S., et al.. (2012). The contingent nature of service recovery system structures. International Journal of Operations & Production Management. 32(7). 877–903. 19 indexed citations

11.

Smith, Jeffery S., Kirk R. Karwan, & Robert E. Markland. (2012). An empirical investigation of the effectiveness of an integrated service recovery system. Operations Management Research. 5(1-2). 25–36. 17 indexed citations

12.

Smith, Jeffery S., Gavin L. Fox, & Edward Ramirez. (2010). An Integrated Perspective of Service Recovery: A Sociotechnical Systems Approach. Journal of Service Research. 13(4). 439–452. 35 indexed citations

13.

Smith, Jeffery S., Lorraine Lee, & Mark R. Gleim. (2009). The impact of RFID on service organizations: a service profit chain perspective. Managing Service Quality. 19(2). 179–194. 10 indexed citations

14.

Kettinger, William J., et al.. (2009). Understanding the consequences of information systems service quality on IS service reuse. Information & Management. 46(6). 335–341. 95 indexed citations

15.

Smith, Jeffery S., Kirk R. Karwan, & Robert E. Markland. (2009). An Empirical Examination of the Structural Dimensions of the Service Recovery System*. Decision Sciences. 40(1). 165–186. 56 indexed citations

16.

Smith, Jeffery S. & Kirk R. Karwan. (2009). Empirical Profiles of Service Recovery Systems: The Maturity Perspective. Journal of Service Research. 13(1). 111–125. 54 indexed citations

17.

Smith, Jeffery S., et al.. (2008). Offline commissioning of a PLC-based control system using ARENA. Winter Simulation Conference. 1802–1810. 3 indexed citations

18.

Smith, Jeffery S., et al.. (2008). Offline commissioning of a PLC-based control system using arena. 2008 Winter Simulation Conference. 1802–1810. 4 indexed citations

19.

Thomas, Christopher W., et al.. (2007). Students as Mentors and Owners of Geoscience and Environmental Education: Advancing the Science of Climate Change in the Public Schools. AGU Fall Meeting Abstracts. 2007. 1 indexed citations

20.

Joshi, Sanjay, et al.. (1992). Architectures for factory control. 13–27. 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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