Bruce C. Skaggs

2.2k total citations · 1 hit paper
23 papers, 1.7k citations indexed

About

Bruce C. Skaggs is a scholar working on Organizational Behavior and Human Resource Management, Strategy and Management and Marketing. According to data from OpenAlex, Bruce C. Skaggs has authored 23 papers receiving a total of 1.7k indexed citations (citations by other indexed papers that have themselves been cited), including 13 papers in Organizational Behavior and Human Resource Management, 12 papers in Strategy and Management and 6 papers in Marketing. Recurrent topics in Bruce C. Skaggs's work include Innovation and Knowledge Management (11 papers), Customer Service Quality and Loyalty (10 papers) and Service and Product Innovation (6 papers). Bruce C. Skaggs is often cited by papers focused on Innovation and Knowledge Management (11 papers), Customer Service Quality and Loyalty (10 papers) and Service and Product Innovation (6 papers). Bruce C. Skaggs collaborates with scholars based in United States, Canada and Türkiye. Bruce C. Skaggs's co-authors include Kenneth D. Butterfield, Daniel J. Brass, Mark A. Youndt, Rory Eckardt, Charles C. Snow, David P. Lepak, Scott Droege, Craig L. Pearce, Charles C. Manz and Christina L. Wassenaar and has published in prestigious journals such as Academy of Management Review, Academy of Management Journal and Strategic Management Journal.

In The Last Decade

Bruce C. Skaggs

23 papers receiving 1.5k citations

Hit Papers

Relationships and Unethical Behavior: A Social Network Pe... 1998 2026 2007 2016 1998 100 200 300 400 500
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. Relationships and Unethical Behavior: A Social Network Perspective
    1998 598 citations Daniel J. Brass, Kenneth D. Butterfield et al. Academy of Management Review profile →

Peers

Bruce C. Skaggs
Dane K. Peterson United States
John K. Butler United States
Flora F. T. Chiang Hong Kong
Dinah Payne United States
Thomas R. Wotruba United States
John A. Schibrowsky United States
Nancy L. Roth United States
Mark A. Seabright United States
Bradley J. Alge United States
John Fraedrich United States
Dane K. Peterson United States
Bruce C. Skaggs
Citations per year, relative to Bruce C. Skaggs Bruce C. Skaggs (= 1×) peers Dane K. Peterson

Countries citing papers authored by Bruce C. Skaggs

Since Specialization
Citations

This map shows the geographic impact of Bruce C. Skaggs's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Bruce C. Skaggs with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Bruce C. Skaggs more than expected).

Fields of papers citing papers by Bruce C. Skaggs

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Bruce C. Skaggs. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Bruce C. Skaggs. The network helps show where Bruce C. Skaggs may publish in the future.

Co-authorship network of co-authors of Bruce C. Skaggs

This figure shows the co-authorship network connecting the top 25 collaborators of Bruce C. Skaggs. A scholar is included among the top collaborators of Bruce C. Skaggs based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Bruce C. Skaggs. Bruce C. Skaggs is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Skaggs, Bruce C., et al.. (2023). The impact of client-overlap hiring on PSF client embeddedness. 10(3). 256–276. 2 indexed citations
2.
Skaggs, Bruce C., et al.. (2021). Service production in high captivity service firms. Service Business. 15(1). 19–43. 3 indexed citations
3.
Skaggs, Bruce C., et al.. (2020). The Moderating Role of Organizational Capital Between Knowledge Acquisition and Firm Performance. Academy of Management Proceedings. 2020(1). 17306–17306. 1 indexed citations
4.
Eckardt, Rory & Bruce C. Skaggs. (2017). Service diversification and growth of professional service firms. Long Range Planning. 51(1). 111–126. 13 indexed citations
5.
Eckardt, Rory, Bruce C. Skaggs, & David P. Lepak. (2017). An Examination of the Firm-level Performance Impact of Cluster Hiring in Knowledge-intensive Firms. Academy of Management Journal. 61(3). 919–944. 35 indexed citations
6.
Manz, Charles C., Bruce C. Skaggs, Craig L. Pearce, & Christina L. Wassenaar. (2015). Serving one another: Are shared and self‐leadership the keys to service sustainability?. Journal of Organizational Behavior. 36(4). 607–612. 26 indexed citations
7.
Skaggs, Bruce C., et al.. (2015). Customer Interaction Uncertainty, Knowledge, and Service Firm Internationalization. Journal of International Management. 21(3). 249–259. 16 indexed citations
8.
Skaggs, Bruce C., et al.. (2014). Developing and Deploying Organizational Capital in Services vs. Manufacturing. Journal of managerial issues. 26(4). 326. 12 indexed citations
9.
Eckardt, Rory, Bruce C. Skaggs, & Mark A. Youndt. (2014). Turnover and Knowledge Loss: An Examination of the Differential Impact of Production Manager and Worker Turnover in Service and Manufacturing Firms. Journal of Management Studies. 51(7). 1025–1057. 63 indexed citations
10.
Skaggs, Bruce C., et al.. (2014). "Customer Interaction Uncertainty, Knowledge, and Service Firm Internationalization Strategies". Academy of Management Proceedings. 2014(1). 16861–16861. 1 indexed citations
11.
Manz, Charles C., Bruce C. Skaggs, Craig L. Pearce, & Christina L. Wassenaar. (2013). A Model of Sustainable Distributed Service Delivery in Organizations With Compassion-Based Missions. Journal of Leadership & Organizational Studies. 21(4). 366–375. 1 indexed citations
12.
Skaggs, Bruce C., et al.. (2012). Performance implications of cross-listing for emerging vs. developed market firms: an institutional legitimacy approach. International Journal of Business and Emerging Markets. 4(3). 223–223. 1 indexed citations
13.
Skaggs, Bruce C., et al.. (2011). The effects of customer contact on organizational structure and performance in service firms. Service Industries Journal. 32(3). 337–352. 17 indexed citations
14.
Skaggs, Bruce C. & Scott Droege. (2004). The Performance Effects of Service Diversification by Manufacturing Firms. Journal of managerial issues. 16(3). 396. 17 indexed citations
15.
Skaggs, Bruce C., et al.. (2003). A CUSTOMER INTERACTION APPROACH TO STRATEGY AND PRODUCTION COMPLEXITY ALIGNMENT IN SERVICE FIRMS.. Academy of Management Journal. 46(6). 775–786. 67 indexed citations
16.
Skaggs, Bruce C., et al.. (2003). A Customer Interaction Approach to Strategy and Production Complexity Alignment in Service Firms. Academy of Management Journal. 46(6). 775–786. 7 indexed citations
17.
Skaggs, Bruce C. & Mark A. Youndt. (2003). Strategic positioning, human capital, and performance in service organizations: a customer interaction approach. Strategic Management Journal. 25(1). 85–99. 247 indexed citations
18.
Butterfield, Kenneth D., et al.. (1998). Relationships and Unethical Behavior: A Social Network Perspective. Academy of Management Review. 23(1). 14–31. 470 indexed citations
19.
Brass, Daniel J., Kenneth D. Butterfield, & Bruce C. Skaggs. (1998). Relationships and Unethical Behavior: A Social Network Perspective. Academy of Management Review. 23(1). 14–14. 598 indexed citations breakdown →
20.
Skaggs, Bruce C., et al.. (1970). The Effects of Customer-Firm Interaction On Innovation and Performance In Service Firms. Journal of Business Strategies. 27(2). 151–175. 7 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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