Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies
if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the
same subfield and year (this is the minimum needed to enter the top 1%, not the average
within it), or reaches the top citation threshold in at least one of its specific research
topics.
Expanding understanding of service exchange and value co-creation: a social construction approach
2010979 citationsBo Edvardsson, Bård Tronvoll et al.profile →
A customer‐dominant logic of service
2010504 citationsTore Strandvik, Bo Edvardsson et al.Journal of service managementprofile →
Key Concepts for New Service Development
1996502 citationsBo Edvardsson et al.Service Industries Journalprofile →
Peers — A (Enhanced Table)
Peers by citation overlap · career bar shows stage (early→late)
cites ·
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This map shows the geographic impact of Bo Edvardsson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Bo Edvardsson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Bo Edvardsson more than expected).
This network shows the impact of papers produced by Bo Edvardsson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Bo Edvardsson. The network helps show where Bo Edvardsson may publish in the future.
Co-authorship network of co-authors of Bo Edvardsson
This figure shows the co-authorship network connecting the top 25 collaborators of Bo Edvardsson.
A scholar is included among the top collaborators of Bo Edvardsson based on the total number of
citations received by their joint publications. Widths of edges
represent the number of papers authors have co-authored together.
Node borders
signify the number of papers an author published with Bo Edvardsson. Bo Edvardsson is excluded from
the visualization to improve readability, since they are connected to all nodes in the network.
Edvardsson, Bo, Christian Kowalkowski, Tore Strandvik, & Päivi Voima. (2014). Negative Critical Waves in Business Relationships: An Extension of the Critical Incident Perspective. SSRN Electronic Journal.1 indexed citations
6.
Wetter‐Edman, Katarina, Daniela Sangiorgi, Bo Edvardsson, et al.. (2013). Design for Service comes to Service Logic. Virtual Community of Pathological Anatomy (University of Castilla La Mancha).3 indexed citations
7.
Roos, Inger, Martin Löfgren, & Bo Edvardsson. (2013). CUSTOMER-SUPPORT SERVICE FROM A RELATIONSHIP PERSPECTIVE: BEST PRACTICE FOR TELECOM. RePEc: Research Papers in Economics. 5(2). 5–21.3 indexed citations
Edvardsson, Bo, et al.. (2010). Cultural Change in the context of Re-structuring Manufacturing Firms : Towards Service Orientation. Journal of service management.3 indexed citations
10.
Roos, Inger, et al.. (2010). Should we Differentiate Between Business and Private Customers. RePEc: Research Papers in Economics. 2(3). 249–263.
Edvardsson, Bo, Bo Enquist, & Robert J. Johnston. (2008). Creating and Test-driving Service Experiences Prior to Purchase and Consumption: Case-Studies in Three Different Service Contexts.1 indexed citations
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive
bibliographic database. While OpenAlex provides broad and valuable coverage of the global
research landscape, it—like all bibliographic datasets—has inherent limitations. These include
incomplete records, variations in author disambiguation, differences in journal indexing, and
delays in data updates. As a result, some metrics and network relationships displayed in
Rankless may not fully capture the entirety of a scholar's output or impact.