Bo Edvardsson
Impact in
- Marketing top 0.02%
- Service and Product Innovation
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
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- Customer Service Quality and Loyalty
Papers in
- Marketing 131
- Service and Product Innovation 105
- Consumer Retail Behavior Studies 29
- Consumer Behavior in Brand Consumption and Identification 16
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- Customer Service Quality and Loyalty 103
- Co-authors
- Bård TronvollAnders GustafssonThorsten GruberInger RoosTore StrandvikJan OlssonBo EnquistBodil Sandén
In The Last Decade
Bo Edvardsson
220 papers receiving 9.8k citations
Hit Papers
Peers
Comparison fields: 5 of 145
- Marketing 7.4k
- Organizational Behavior and Human Resource Management 5.8k
- Business and International Management 544
- Management of Technology and Innovation 1.5k
- Strategy and Management 2.4k
Countries citing papers authored by Bo Edvardsson
This map shows the geographic impact of Bo Edvardsson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Bo Edvardsson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Bo Edvardsson more than expected).
Fields of papers citing papers by Bo Edvardsson
This network shows the impact of papers produced by Bo Edvardsson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Bo Edvardsson. The network helps show where Bo Edvardsson may publish in the future.
Co-authorship network
The 25 scholars most cited alongside Bo Edvardsson, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 2024 | 6 | |
| 2 | 2023 | 34 | |
| 3 | 2022 | 7 | |
| 4 | 2019 | 9 | |
| 5 | Negative Critical Waves in Business Relationships: An Extension of the Critical Incident Perspective | 2014 | 1 |
| 6 | Design for Service comes to Service Logic | 2013 | 3 |
| 7 | CUSTOMER-SUPPORT SERVICE FROM A RELATIONSHIP PERSPECTIVE: BEST PRACTICE FOR TELECOM | 2013 | 3 |
| 8 | 2013 | 8 | |
| 9 | Cultural Change in the context of Re-structuring Manufacturing Firms : Towards Service Orientation | 2010 | 3 |
| 10 | Should we Differentiate Between Business and Private Customers | 2010 | 0 |
| 11 | 2009 | 14 | |
| 12 | Creating and Test-driving Service Experiences Prior to Purchase and Consumption: Case-Studies in Three Different Service Contexts | 2008 | 1 |
| 13 | 2007 | 37 | |
| 14 | Relationsmarknadsföring - synsätt, strategi eller verktyg? | 1999 | 1 |
| 15 | 1998 | 49 | |
| 16 | Key Concepts for New Service | 1996 | 4 |
| 17 | Problem Detection In Service Management System - A Consistency Approach in Quality Improvement | 1990 | 4 |
| 18 | 1985 | 1 | |
| 19 | Technological and marketing Strategies for Product Development | 1980 | 1 |
| 20 | 1979 | 3 |
About Bo Edvardsson
Bo Edvardsson is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Business and International Management, Management of Technology and Innovation and Strategy and Management, having authored 279 papers that have together received 11.1k indexed citations. Recurring topics across this work include Service and Product Innovation (105 papers), Customer Service Quality and Loyalty (103 papers), Consumer Retail Behavior Studies (29 papers), Innovative Approaches in Technology and Social Development (25 papers), Social and Educational Sciences (22 papers), Consumer Behavior in Brand Consumption and Identification (16 papers), Digital Marketing and Social Media (16 papers) and Innovation and Knowledge Management (15 papers). The work is most often cited by research in Marketing (7.4k citations), Organizational Behavior and Human Resource Management (5.8k citations), Business and International Management (544 citations), Management of Technology and Innovation (1.5k citations) and Strategy and Management (2.4k citations). Bo Edvardsson has collaborated with scholars based in Sweden, Finland and Norway. Frequent co-authors include Bård Tronvoll, Anders Gustafsson, Thorsten Gruber, Inger Roos, Tore Strandvik, Jan Olsson, Bo Enquist, Bodil Sandén, Per Kristensson and Lars Witell. Their work appears in journals such as Journal of service management, International Journal of Service Industry Management, International Journal of Quality and Service Sciences, Service Industries Journal and Journal of Services Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.