Bo Edvardsson
Impact in
- Marketing top 0.02%
- Service and Product Innovation
- Consumer Retail Behavior Studies
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- Customer Service Quality and Loyalty
Papers in
- Marketing 114
- Service and Product Innovation 107
- Marketing and Advertising Strategies 4
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- Customer Service Quality and Loyalty 67
- Co-authors
- Bård Tronvoll (40 shared papers)Anders Gustafsson (33 shared papers)Thorsten Gruber (4 shared papers)Inger Roos (20 shared papers)Tore Strandvik (15 shared papers)Bo Enquist (22 shared papers)Per Kristensson (10 shared papers)Lars Witell (19 shared papers)
In The Last Decade
Bo Edvardsson
254 papers receiving 11.3k citations
Bo Edvardsson's Hit Papers
Peers
Comparison fields: 5 of 111
- Marketing 4.5k
- Organizational Behavior and Human Resource Management 2.1k
- Transportation 279
- Strategy and Management 557
- Management of Technology and Innovation 262
Countries citing papers authored by Bo Edvardsson
This map shows the geographic impact of Bo Edvardsson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Bo Edvardsson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Bo Edvardsson more than expected).
Fields of papers citing papers by Bo Edvardsson
This network shows the impact of papers produced by Bo Edvardsson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Bo Edvardsson. The network helps show where Bo Edvardsson may publish in the future.
Co-authors
The 25 scholars most cited alongside Bo Edvardsson, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 281 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Expanding understanding of service exchange and value co-creation: a social construction approach Hit paper breakdown → | 2010 | 1115 |
| 2 | A customer‐dominant logic of service Hit paper breakdown → | 2010 | 580 |
| 3 | 1996 | 575 | |
| 4 | 2005 | 524 | |
| 5 | 2004 | 375 | |
| 6 | 2008 | 371 | |
| 7 | 2000 | 278 | |
| 8 | 2016 | 277 | |
| 9 | 2010 | 256 | |
| 10 | 2005 | 239 | |
| 11 | 1992 | 233 | |
| 12 | 2020 | 225 | |
| 13 | 2014 | 214 | |
| 14 | 2005 | 210 | |
| 15 | 2001 | 199 | |
| 16 | 2011 | 185 | |
| 17 | New Service Development and Innovation in the New Economy | 2000 | 183 |
| 18 | 1997 | 174 | |
| 19 | 2001 | 172 | |
| 20 | 2012 | 170 |
About Bo Edvardsson
Bo Edvardsson is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Strategy and Management, Management Science and Operations Research and Transportation, having authored 281 papers that have together received 12.5k indexed citations. Recurring topics across this work include Service and Product Innovation (107 papers), Customer Service Quality and Loyalty (67 papers), Transportation Planning and Optimization (4 papers), Psychometric Methodologies and Testing (4 papers), Marketing and Advertising Strategies (4 papers), Innovation and Knowledge Management (3 papers), Indoor Air Quality and Microbial Exposure (2 papers) and Quality and Supply Management (2 papers). The work is most often cited by research in Marketing (4.5k citations), Organizational Behavior and Human Resource Management (2.1k citations), Transportation (279 citations), Strategy and Management (557 citations) and Management of Technology and Innovation (262 citations). Bo Edvardsson has collaborated with scholars based in Sweden, Norway and Italy. Frequent co-authors include Bård Tronvoll, Anders Gustafsson, Thorsten Gruber, Inger Roos, Tore Strandvik, Bo Enquist, Per Kristensson, Lars Witell, Bodil Sandén and Heiko Gebauer. Their work appears in journals such as Journal of service management, Service Industries Journal, International Journal of Service Industry Management, International Journal of Quality and Service Sciences and Journal of Services Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.