Päivi Voima
- Marketing top 0.5%
- Organizational Behavior and Human Resource Management top 0.5%
- Sociology and Political Science top 2%
- Strategy and Management top 5%
- Management of Technology and Innovation top 2%
- Topics
- Customer Service Quality and Loyalty (8 papers)Service and Product Innovation (5 papers)Consumer Retail Behavior Studies (2 papers)
- Cited by
- MarketingOrganizational Behavior and Human Resource ManagementBusiness and International Management
In The Last Decade
Päivi Voima
8 papers receiving 1.9k citations
Hit Papers
Peers
Comparison fields: 5 of 81
- Marketing 1.7k
- Organizational Behavior and Human Resource Management 1.1k
- Sociology and Political Science 712
- Strategy and Management 364
- Management of Technology and Innovation 262
Countries citing papers authored by Päivi Voima
This map shows the geographic impact of Päivi Voima's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Päivi Voima with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Päivi Voima more than expected).
Fields of papers citing papers by Päivi Voima
This network shows the impact of papers produced by Päivi Voima. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Päivi Voima. The network helps show where Päivi Voima may publish in the future.
Co-authorship network of co-authors of Päivi Voima
This figure shows the co-authorship network connecting the top 25 collaborators of Päivi Voima. A scholar is included among the top collaborators of Päivi Voima based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Päivi Voima. Päivi Voima is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | Negative Critical Waves in Business Relationships: An Extension of the Critical Incident Perspective | 1 |
| 2 | 14 | |
| 3 | 213 | |
| 4 | Making Sense of Value and Value Co-Creation in Service Logic | 38 |
| 5 | Critical service logic: making sense of value creation and co-creationbreakdown → | 1719 |
| 6 | Value in experience: proposing a customer dominant marketing vocabulary | 5 |
| 7 | A Customer Ecosystem Perspective on Service | 13 |
| 8 | Exploring Customer Value Formation: A Customer Dominant Logic Perspective | 30 |
| 9 | Critical Incidents in Internal Relationships | 0 |
About Päivi Voima
Päivi Voima is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Strategy and Management, having authored 9 papers that have together received 2.0k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (8 papers), Service and Product Innovation (5 papers) and Consumer Retail Behavior Studies (2 papers). The work is most often cited by research in Marketing (1.7k citations), Organizational Behavior and Human Resource Management (1.1k citations) and Business and International Management (124 citations). Päivi Voima has collaborated with scholars based in Finland and Sweden. Frequent co-authors include Christian Grönroos, Tore Strandvik, Kristina Heinonen, Christian Kowalkowski and Bo Edvardsson. Their work appears in journals such as Journal of the Academy of Marketing Science, Journal of Business and Industrial Marketing and European Business Review.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.