Jörg Finsterwalder

1.3k total citations
34 papers, 976 citations indexed

About

Jörg Finsterwalder is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Sociology and Political Science. According to data from OpenAlex, Jörg Finsterwalder has authored 34 papers receiving a total of 976 indexed citations (citations by other indexed papers that have themselves been cited), including 27 papers in Marketing, 19 papers in Organizational Behavior and Human Resource Management and 14 papers in Sociology and Political Science. Recurrent topics in Jörg Finsterwalder's work include Service and Product Innovation (23 papers), Customer Service Quality and Loyalty (19 papers) and Mental Health and Patient Involvement (7 papers). Jörg Finsterwalder is often cited by papers focused on Service and Product Innovation (23 papers), Customer Service Quality and Loyalty (19 papers) and Mental Health and Patient Involvement (7 papers). Jörg Finsterwalder collaborates with scholars based in New Zealand, Australia and France. Jörg Finsterwalder's co-authors include Volker G. Kuppelwieser, Sven Tuzovic, Jeff Foote, Maria Hepi, Virginia Baker, Sarah Dodds, Lilliemay Cheung, Alastair Tombs, Raymond P. Fisk and Silke Boenigk and has published in prestigious journals such as Journal of Business Research, European Journal of Marketing and Journal of Retailing and Consumer Services.

In The Last Decade

Jörg Finsterwalder

32 papers receiving 932 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Jörg Finsterwalder New Zealand 19 661 382 348 113 113 34 976
Mark Mulder United States 6 663 1.0× 340 0.9× 311 0.9× 116 1.0× 144 1.3× 11 965
Mario Giraldo Colombia 6 707 1.1× 367 1.0× 295 0.8× 133 1.2× 173 1.5× 15 1.0k
Anu Helkkula Finland 15 1.4k 2.1× 955 2.5× 641 1.8× 98 0.9× 67 0.6× 31 1.8k
Νiki Glaveli Greece 17 254 0.4× 436 1.1× 187 0.5× 99 0.9× 32 0.3× 39 825
Kate L. Daunt United Kingdom 17 662 1.0× 658 1.7× 649 1.9× 117 1.0× 27 0.2× 26 1.4k
Sven Tuzovic Australia 16 371 0.6× 302 0.8× 249 0.7× 61 0.5× 29 0.3× 43 875
Jerónimo García‐Fernández Spain 16 372 0.6× 354 0.9× 438 1.3× 75 0.7× 17 0.2× 103 1.0k
Zaid Alrawadıeh Türkiye 21 340 0.5× 282 0.7× 800 2.3× 65 0.6× 29 0.3× 39 1.1k
Carol Kelleher Ireland 10 771 1.2× 557 1.5× 343 1.0× 43 0.4× 32 0.3× 24 949
Jyoti Sharma India 17 192 0.3× 431 1.1× 310 0.9× 114 1.0× 28 0.2× 44 834

Countries citing papers authored by Jörg Finsterwalder

Since Specialization
Citations

This map shows the geographic impact of Jörg Finsterwalder's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Jörg Finsterwalder with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Jörg Finsterwalder more than expected).

Fields of papers citing papers by Jörg Finsterwalder

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Jörg Finsterwalder. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Jörg Finsterwalder. The network helps show where Jörg Finsterwalder may publish in the future.

Co-authorship network of co-authors of Jörg Finsterwalder

This figure shows the co-authorship network connecting the top 25 collaborators of Jörg Finsterwalder. A scholar is included among the top collaborators of Jörg Finsterwalder based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Jörg Finsterwalder. Jörg Finsterwalder is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Finsterwalder, Jörg, et al.. (2025). The transformative potential of refugee-with-refugee value co-creation during resettlement. Journal of Service Theory and Practice. 36(1). 45–68.
2.
Finsterwalder, Jörg, Laurel Anderson, Canan Corus, et al.. (2024). Novel Perspectives on Transformative Service Research. 8(2). 52–73. 2 indexed citations
3.
Finsterwalder, Jörg, et al.. (2022). A systematic literature review of service-related research on refugees. Journal of Services Marketing. 36(7). 908–939. 10 indexed citations
4.
Finsterwalder, Jörg, Volker G. Kuppelwieser, & Raymond P. Fisk. (2022). Dynamics of individual actors’ self, social, and task pre-dispositions in multi-actor service ecosystems. Journal of Business Research. 147. 518–531. 6 indexed citations
5.
Finsterwalder, Jörg, et al.. (2022). Online student engagement and place attachment to campus in the new service marketplace: an exploratory study. Journal of Services Marketing. 36(4). 597–611. 11 indexed citations
6.
Boenigk, Silke, Raymond P. Fisk, Sertan Kabadayi, et al.. (2020). Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework. Journal of Public Policy & Marketing. 40(2). 165–183. 47 indexed citations
7.
Chen, Tom, Sarah Dodds, Jörg Finsterwalder, et al.. (2020). Dynamics of wellbeing co-creation: a psychological ownership perspective. Journal of service management. 32(3). 383–406. 92 indexed citations
8.
Finsterwalder, Jörg. (2020). Social distancing and wellbeing: conceptualizing actor distance and actor safe zone for pandemics. Service Industries Journal. 41(1-2). 9–31. 35 indexed citations
9.
Finsterwalder, Jörg & Volker G. Kuppelwieser. (2020). Equilibrating resources and challenges during crises: a framework for service ecosystem well-being. Journal of service management. 31(6). 1107–1129. 107 indexed citations
10.
Finsterwalder, Jörg & Volker G. Kuppelwieser. (2019). Intentionality and transformative services: Wellbeing co-creation and spill-over effects. Journal of Retailing and Consumer Services. 52. 101922–101922. 54 indexed citations
11.
Love, Tyron, Jörg Finsterwalder, & Alastair Tombs. (2018). Māori knowledge and consumer tribes. ResearchSpace (University of Auckland). 7(1). 2 indexed citations
12.
Hepi, Maria, et al.. (2017). An integrative transformative service framework to improve engagement in a social service ecosystem: the case of He Waka Tapu. Journal of Services Marketing. 31(4/5). 423–437. 61 indexed citations
13.
Finsterwalder, Jörg, et al.. (2017). Conceptual underpinnings for transformative research in a service ecosystems context to resolve social issues – framework foundations and extensions. Service Industries Journal. 37(11-12). 766–782. 43 indexed citations
14.
Finsterwalder, Jörg. (2016). Refugee influx: Repercussions and research agenda for service scholars. Journal of Retailing and Consumer Services. 37. 177–181. 28 indexed citations
15.
Kemp, Simon, et al.. (2016). The concept of near money in loyalty programmes. Journal of Retailing and Consumer Services. 31. 246–255. 11 indexed citations
16.
Finsterwalder, Jörg, et al.. (2012). The effects of film trailers on shaping consumer expectations in the entertainment industry—A qualitative analysis. Journal of Retailing and Consumer Services. 19(6). 589–595. 35 indexed citations
17.
Finsterwalder, Jörg & Volker G. Kuppelwieser. (2011). Co-creation by engaging beyond oneself: the influence of task contribution on perceived customer-to-customer social interaction during a group service encounter. Journal of Strategic Marketing. 19(7). 607–618. 44 indexed citations
18.
Finsterwalder, Jörg & Tony Garry. (2011). "Doing more with less": service imperatives of the twenty-first century. Managing Service Quality. 21(6). 2 indexed citations
19.
Finsterwalder, Jörg & Sven Tuzovic. (2010). Quality in group service encounters: A theoretical exploration of the concept of a simultaneous multi-customer co-creation process. Journal of Service Theory and Practice. 4 indexed citations
20.
Finsterwalder, Jörg & Sven Tuzovic. (2010). Quality in group service encounters. Managing Service Quality. 20(2). 109–122. 23 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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