Tom Chen
- Sociology and Political Science top 1%
- Marketing top 0.5%
- Organizational Behavior and Human Resource Management top 1%
- Information Systems and Management top 1%
- Strategy and Management top 10%
- Co-authors
- Linda D. HollebeekRajendra K. SrivastavaSanjit Kumar RoyWalfried M. LassarVaibhav ShekharLynda AndrewsJudy DrennanPaul Harrigan
- Topics
- Service and Product Innovation (12 papers)Digital Marketing and Social Media (11 papers)Customer Service Quality and Loyalty (10 papers)
- Cited by
- MarketingOrganizational Behavior and Human Resource ManagementInformation Systems and Management
- Journals
- Journal of Business ResearchJournal of the Academy of Marketing ScienceEuropean Journal of Marketing
- Partner nations
- AustraliaNew ZealandNorway
In The Last Decade
Tom Chen
18 papers receiving 1.9k citations
Hit Papers
Peers
Comparison fields: 5 of 85
- Sociology and Political Science 1.4k
- Marketing 1.3k
- Organizational Behavior and Human Resource Management 899
- Information Systems and Management 434
- Strategy and Management 150
Countries citing papers authored by Tom Chen
This map shows the geographic impact of Tom Chen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Tom Chen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Tom Chen more than expected).
Fields of papers citing papers by Tom Chen
This network shows the impact of papers produced by Tom Chen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Tom Chen. The network helps show where Tom Chen may publish in the future.
Co-authorship network of co-authors of Tom Chen
This figure shows the co-authorship network connecting the top 25 collaborators of Tom Chen. A scholar is included among the top collaborators of Tom Chen based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Tom Chen. Tom Chen is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 11 | |
| 2 | 20 | |
| 3 | 72 | |
| 4 | 60 | |
| 5 | 92 | |
| 6 | 49 | |
| 7 | 14 | |
| 8 | 95 | |
| 9 | 222 | |
| 10 | 10 | |
| 11 | 22 | |
| 12 | 29 | |
| 13 | 33 | |
| 14 | 62 | |
| 15 | S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRMbreakdown → | 717 |
| 16 | Exploring positively- versus negatively-valenced brand engagement: a conceptual modelbreakdown → | 380 |
| 17 | 40 | |
| 18 | 14 |
About Tom Chen
Tom Chen is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Information Systems and Management, having authored 18 papers that have together received 1.9k indexed citations. Recurring topics across this work include Service and Product Innovation (12 papers), Digital Marketing and Social Media (11 papers) and Customer Service Quality and Loyalty (10 papers). The work is most often cited by research in Marketing (1.3k citations), Organizational Behavior and Human Resource Management (899 citations) and Information Systems and Management (434 citations). Tom Chen has collaborated with scholars based in Australia, New Zealand and Norway. Frequent co-authors include Linda D. Hollebeek, Rajendra K. Srivastava, Sanjit Kumar Roy, Walfried M. Lassar, Vaibhav Shekhar, Lynda Andrews, Judy Drennan, Paul Harrigan, Cheryl Leo and Jodie Conduit. Their work appears in journals such as Journal of Business Research, Journal of the Academy of Marketing Science and European Journal of Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.