Alastair Tombs
- Marketing top 5%
- Organizational Behavior and Human Resource Management top 5%
- Sociology and Political Science top 10%
- Social Psychology
- Information Systems and Management top 10%
- Co-authors
- Janet R. McColl‐KennedySally Rao HillJörg FinsterwalderRebekah Russell‐BennettSebastian UhrichNeal M. AshkanasyTimothy L. KeininghamPennie Frow
- Topics
- Customer Service Quality and Loyalty (19 papers)Psychology of Social Influence (11 papers)Consumer Retail Behavior Studies (7 papers)
- Cited by
- MarketingOrganizational Behavior and Human Resource ManagementInformation Systems and Management
- Journals
- Journal of Business ResearchEuropean Journal of MarketingJournal of Retailing and Consumer Services
- Partner nations
- AustraliaNew ZealandSweden
In The Last Decade
Alastair Tombs
26 papers receiving 368 citations
Peers
Comparison fields: 5 of 61
- Marketing 238
- Organizational Behavior and Human Resource Management 212
- Sociology and Political Science 178
- Social Psychology 40
- Information Systems and Management 33
Countries citing papers authored by Alastair Tombs
This map shows the geographic impact of Alastair Tombs's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Alastair Tombs with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Alastair Tombs more than expected).
Fields of papers citing papers by Alastair Tombs
This network shows the impact of papers produced by Alastair Tombs. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Alastair Tombs. The network helps show where Alastair Tombs may publish in the future.
Co-authorship network of co-authors of Alastair Tombs
This figure shows the co-authorship network connecting the top 25 collaborators of Alastair Tombs. A scholar is included among the top collaborators of Alastair Tombs based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Alastair Tombs. Alastair Tombs is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 2 | |
| 2 | 2 | |
| 3 | 45 | |
| 4 | 3 | |
| 5 | 8 | |
| 6 | 27 | |
| 7 | 21 | |
| 8 | 20 | |
| 9 | The Effect of Service Employee Accent on Service Quality Perception: an Exploratory Study | 3 |
| 10 | When customer value co-creation diminishes value for other customers deliberately or inadvertently | 3 |
| 11 | 42 | |
| 12 | They may play up but it's your fault: The attributions toward other customers | 1 |
| 13 | 2 | |
| 14 | 11 | |
| 15 | Backstage visibility: Do the customers care? | 4 |
| 16 | Do our feelings leak through the clothes we wear | 2 |
| 17 | Caveat venditor: How emotions and cognition influence consumers' negative behavioral responses to service recovery | 0 |
| 18 | An investigation of cognitive, emotional and negative behavioural responses to service recovery strategies | 1 |
| 19 | The importance of physical, social and contextual elements of the social-servicescape on customer affect and repurchase intentions | 3 |
| 20 | 13 |
About Alastair Tombs
Alastair Tombs is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science, having authored 28 papers that have together received 389 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (19 papers), Psychology of Social Influence (11 papers) and Consumer Retail Behavior Studies (7 papers). The work is most often cited by research in Marketing (238 citations), Organizational Behavior and Human Resource Management (212 citations) and Information Systems and Management (33 citations). Alastair Tombs has collaborated with scholars based in Australia, New Zealand and Sweden. Frequent co-authors include Janet R. McColl‐Kennedy, Sally Rao Hill, Jörg Finsterwalder, Rebekah Russell‐Bennett, Sebastian Uhrich, Neal M. Ashkanasy, Timothy L. Keiningham, Pennie Frow, Kaisa Koskela-Huotari and Cristina Mele. Their work appears in journals such as Journal of Business Research, European Journal of Marketing and Journal of Retailing and Consumer Services.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.