Alastair Tombs

644 total citations
28 papers, 389 citations indexed

About

Alastair Tombs is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Marketing. According to data from OpenAlex, Alastair Tombs has authored 28 papers receiving a total of 389 indexed citations (citations by other indexed papers that have themselves been cited), including 19 papers in Organizational Behavior and Human Resource Management, 13 papers in Sociology and Political Science and 13 papers in Marketing. Recurrent topics in Alastair Tombs's work include Customer Service Quality and Loyalty (19 papers), Psychology of Social Influence (11 papers) and Consumer Retail Behavior Studies (7 papers). Alastair Tombs is often cited by papers focused on Customer Service Quality and Loyalty (19 papers), Psychology of Social Influence (11 papers) and Consumer Retail Behavior Studies (7 papers). Alastair Tombs collaborates with scholars based in Australia, New Zealand and Sweden. Alastair Tombs's co-authors include Janet R. McColl‐Kennedy, Sally Rao Hill, Rebekah Russell‐Bennett, Jörg Finsterwalder, Sebastian Uhrich, Neal M. Ashkanasy, Pennie Frow, Timothy L. Keiningham, Kaisa Koskela-Huotari and Cristina Mele and has published in prestigious journals such as Journal of Business Research, European Journal of Marketing and Journal of Retailing and Consumer Services.

In The Last Decade

Alastair Tombs

26 papers receiving 368 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Alastair Tombs Australia	10	238	212	178	40	33	28	389
Abhilash Ponnam India	11	212 0.9×	157 0.7×	203 1.1×	31 0.8×	52 1.6×	26	385
Simon Brach Germany	7	224 0.9×	136 0.6×	168 0.9×	34 0.8×	30 0.9×	9	371
Kyeongheui Kim Canada	5	308 1.3×	105 0.5×	215 1.2×	44 1.1×	20 0.6×	7	418
Yogesh Upadhyay India	10	163 0.7×	108 0.5×	119 0.7×	51 1.3×	43 1.3×	29	323
Michael Schade Germany	11	238 1.0×	99 0.5×	274 1.5×	28 0.7×	54 1.6×	25	411
Ali Besharat United States	10	255 1.1×	92 0.4×	217 1.2×	51 1.3×	51 1.5×	24	420
Mark Ligas United States	10	394 1.7×	250 1.2×	187 1.1×	53 1.3×	50 1.5×	13	517
Mary Beth Gouthro United Kingdom	5	220 0.9×	153 0.7×	257 1.4×	22 0.6×	22 0.7×	8	357
Alexandra Aguirre‐Rodriguez United States	5	317 1.3×	95 0.4×	246 1.4×	53 1.3×	24 0.7×	9	397
Mohamed H. Elsharnouby Egypt	8	303 1.3×	136 0.6×	289 1.6×	25 0.6×	45 1.4×	24	413

Countries citing papers authored by Alastair Tombs

Since Specialization

Citations

This map shows the geographic impact of Alastair Tombs's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Alastair Tombs with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Alastair Tombs more than expected).

Fields of papers citing papers by Alastair Tombs

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Alastair Tombs. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Alastair Tombs. The network helps show where Alastair Tombs may publish in the future.

Co-authorship network of co-authors of Alastair Tombs

This figure shows the co-authorship network connecting the top 25 collaborators of Alastair Tombs. A scholar is included among the top collaborators of Alastair Tombs based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Alastair Tombs. Alastair Tombs is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Finsterwalder, Jörg, Ning Chen, C. Michael Hall, Girish Prayag, & Alastair Tombs. (2023). Transformative places and the citizenship experience: A dynamic perspective of disasters, transitional servicescapes, and place attachment. Journal of Retailing and Consumer Services. 77. 103628–103628. 2 indexed citations

Finsterwalder, Jörg & Alastair Tombs. (2021). Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem wellbeing. Service Business. 15(4). 563–586. 4 indexed citations

Love, Tyron, Jörg Finsterwalder, & Alastair Tombs. (2018). Māori knowledge and consumer tribes. ResearchSpace (University of Auckland). 7(1). 2 indexed citations

Edvardsson, Bo, Pennie Frow, Elina Jaakkola, et al.. (2018). Examining how context change foster service innovation. Journal of service management. 29(5). 932–955. 45 indexed citations

Hartley, Nicole, et al.. (2017). Behavioural Effects of Nonconscious Mimicry and Social Intentions. Australasian Marketing Journal (AMJ). 25(1). 26–37. 3 indexed citations

Tombs, Alastair & Sally Rao Hill. (2014). The effect of service employees’ accent on customer reactions. European Journal of Marketing. 48(11/12). 2051–2070. 27 indexed citations

Greer, Dominique A., Rebekah Russell‐Bennett, Alastair Tombs, & Judy Drennan. (2014). Just What the Doctor Ordered? Investigating the Impact of Health Service Quality on Consumer Misbehaviour. Australasian Marketing Journal (AMJ). 22(3). 257–267. 8 indexed citations

Tombs, Alastair, Rebekah Russell‐Bennett, & Neal M. Ashkanasy. (2014). Recognising emotional expressions of complaining customers. European Journal of Marketing. 48(7/8). 1354–1374. 21 indexed citations

Uhrich, Sebastian & Alastair Tombs. (2013). Retail customers' self-awareness: The deindividuation effects of others. Journal of Business Research. 67(7). 1439–1446. 20 indexed citations

10.

Hill, Sally Rao & Alastair Tombs. (2011). The Effect of Service Employee Accent on Service Quality Perception: an Exploratory Study. Advances in consumer research. 9. 38–40. 3 indexed citations

11.

McColl‐Kennedy, Janet R. & Alastair Tombs. (2011). When customer value co-creation diminishes value for other customers deliberately or inadvertently. Queensland's institutional digital repository (The University of Queensland). 1–21. 3 indexed citations

12.

Hill, Sally Rao & Alastair Tombs. (2011). The effect of accent of service employee on customer service evaluation. Managing Service Quality. 21(6). 649–666. 42 indexed citations

13.

Tombs, Alastair & Janet R. McColl‐Kennedy. (2010). They may play up but it's your fault: The attributions toward other customers. Queensland's institutional digital repository (The University of Queensland). 1–1. 1 indexed citations

14.

Tombs, Alastair & Janet R. McColl‐Kennedy. (2010). Social and Spatial Influence of Customers on Other Customers in the Social-Servicescape. Australasian Marketing Journal (AMJ). 18(3). 120–131. 81 indexed citations

15.

Russell‐Bennett, Rebekah, et al.. (2008). Customer retaliation at the employee–customer interface. Journal of Management & Organization. 14(4). 438–450. 2 indexed citations

16.

Russell‐Bennett, Rebekah, et al.. (2008). Customer retaliation at the employee–customer interface. Journal of Management & Organization. 14(4). 438–450. 11 indexed citations

17.

Tombs, Alastair. (2006). Do our feelings leak through the clothes we wear. Queensland's institutional digital repository (The University of Queensland). 1–8. 2 indexed citations

18.

Bennett, Russell, et al.. (2006). Caveat venditor: How emotions and cognition influence consumers' negative behavioral responses to service recovery. Queensland's institutional digital repository (The University of Queensland). 13.

19.

Tombs, Alastair & Janet R. McColl‐Kennedy. (2004). The importance of physical, social and contextual elements of the social-servicescape on customer affect and repurchase intentions. Queensland's institutional digital repository (The University of Queensland). 1–9. 3 indexed citations

20.

Tombs, Alastair & Janet R. McColl‐Kennedy. (2003). Social-Servicescape Conceptual Model. Marketing Theory. 3(4). 447–475. 13 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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