Laurel Anderson

3.1k total citations · 1 hit paper
33 papers, 2.3k citations indexed

About

Laurel Anderson is a scholar working on Marketing, Sociology and Political Science and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Laurel Anderson has authored 33 papers receiving a total of 2.3k indexed citations (citations by other indexed papers that have themselves been cited), including 13 papers in Marketing, 7 papers in Sociology and Political Science and 6 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Laurel Anderson's work include Service and Product Innovation (12 papers), Innovation and Socioeconomic Development (5 papers) and Customer Service Quality and Loyalty (4 papers). Laurel Anderson is often cited by papers focused on Service and Product Innovation (12 papers), Innovation and Socioeconomic Development (5 papers) and Customer Service Quality and Loyalty (4 papers). Laurel Anderson collaborates with scholars based in United States, Italy and United Kingdom. Laurel Anderson's co-authors include Amy L. Ostrom, Raymond P. Fisk, Martin Mende, Jerome D. Williams, Andrew S. Gallan, Mark S. Rosenbaum, Canan Corus, Kunio Shirahada, Steven W. Rayburn and Mario Giraldo and has published in prestigious journals such as Journal of Marketing, JNCI Journal of the National Cancer Institute and Journal of Consumer Research.

In The Last Decade

Laurel Anderson

31 papers receiving 2.2k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Transformative service research: An agenda for the future

2012 716 citations Laurel Anderson, Amy L. Ostrom et al. Journal of Business Research profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Laurel Anderson United States	20	1.3k	665	643	304	304	33	2.3k
Sally Hibbert United Kingdom	27	1.2k 0.9×	589 0.9×	934 1.5×	81 0.3×	129 0.4×	55	2.4k
José Antônio Rosa United States	23	791 0.6×	545 0.8×	564 0.9×	68 0.2×	618 2.0×	58	2.4k
Susan Spiggle United States	10	1.4k 1.0×	625 0.9×	883 1.4×	94 0.3×	63 0.2×	16	2.5k
Simon Pervan Australia	19	953 0.7×	672 1.0×	688 1.1×	72 0.2×	56 0.2×	57	1.8k
Aimée Drolet United States	22	1.2k 0.9×	615 0.9×	1.1k 1.7×	126 0.4×	35 0.1×	55	2.9k
Chris Hackley United Kingdom	29	1.2k 0.9×	523 0.8×	1.1k 1.7×	276 0.9×	22 0.1×	85	2.8k
Todd J. Arnold United States	26	1.1k 0.8×	1.4k 2.1×	799 1.2×	189 0.6×	36 0.1×	53	2.6k
Lars Bergkvist Sweden	19	2.0k 1.5×	982 1.5×	2.0k 3.1×	149 0.5×	41 0.1×	42	4.1k
Avi Shankar United Kingdom	25	1.1k 0.9×	312 0.5×	1.2k 1.8×	69 0.2×	44 0.1×	44	2.6k
Florian Kohlbacher Japan	25	602 0.5×	221 0.3×	509 0.8×	114 0.4×	59 0.2×	66	2.2k

Countries citing papers authored by Laurel Anderson

Since Specialization

Citations

This map shows the geographic impact of Laurel Anderson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Laurel Anderson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Laurel Anderson more than expected).

Fields of papers citing papers by Laurel Anderson

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Laurel Anderson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Laurel Anderson. The network helps show where Laurel Anderson may publish in the future.

Co-authorship network of co-authors of Laurel Anderson

This figure shows the co-authorship network connecting the top 25 collaborators of Laurel Anderson. A scholar is included among the top collaborators of Laurel Anderson based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Laurel Anderson. Laurel Anderson is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Anderson, Laurel, Catharina von Koskull, Martin Mende, & Johanna Gummerus. (2025). Immersive Service: Characteristics, Challenges, and Pathways to Consumer Agency. Journal of Marketing. 89(5). 152–174. 1 indexed citations

Finsterwalder, Jörg, Laurel Anderson, Canan Corus, et al.. (2024). Novel Perspectives on Transformative Service Research. 8(2). 52–73. 2 indexed citations

Blocker, Christopher P., Brennan Davis, & Laurel Anderson. (2021). Unintended Consequences in Transformative Service Research: Helping Without Harming. Journal of Service Research. 25(1). 3–8. 40 indexed citations

Anderson, Laurel, et al.. (2021). Consumers on the Job: Contextualization Crafting in Expert Services. Journal of Service Research. 24(4). 520–541. 26 indexed citations

Koskela-Huotari, Kaisa, Lia Patrício, Jie J. Zhang, et al.. (2021). Service system transformation through service design: Linking analytical dimensions and service design approaches. Journal of Business Research. 136. 343–355. 31 indexed citations

Fisk, Raymond P., Laurel Anderson, David E. Bowen, et al.. (2016). Billions of impoverished people deserve to be better served. Journal of service management. 27(1). 43–55. 89 indexed citations

Jeong, Sooyeon, Deirdre E. Logan, Matthew S. Goodwin, et al.. (2015). A Social Robot to Mitigate Stress, Anxiety, and Pain in Hospital Pediatric Care. 103–104. 73 indexed citations

Anderson, Laurel & Amy L. Ostrom. (2015). Transformative Service Research. Journal of Service Research. 18(3). 243–249. 340 indexed citations

Witell, Lars, Laurel Anderson, Roderick J. Brodie, et al.. (2015). Exploring dualities of service innovation: implications for service research. Journal of Services Marketing. 29(6/7). 436–441. 30 indexed citations

10.

Pettigrew, Simone, Laurel Anderson, Ingrid M. Martin, et al.. (2014). The experience of risk in families: conceptualisations and implications for transformative consumer research. Journal of Marketing Management. 30(17-18). 1772–1799. 24 indexed citations

11.

Rosenbaum, Mark S., Canan Corus, Amy L. Ostrom, et al.. (2011). Conceptualisation and Aspirations of Transformative Service Research. 130 indexed citations

12.

Anderson, Laurel. (2010). Punishing the Innocent: How the Classification of Male-to-Female Transgender Individuals in Immigration Detention Constitutes Illegal Punishment under the Fifth Amendment. Berkeley Journal of Gender, Law and Justice. 25(1). 1. 12 indexed citations

13.

Borghini, Stefania, Luca M. Visconti, Laurel Anderson, & John F. Sherry. (2010). Symbiotic Postures of Commercial Advertising and Street Art. Journal of Advertising. 39(3). 113–126. 44 indexed citations

14.

Anderson, Laurel. (2008). Dynamic Inbetweeness: Ethnic Consumer Dialogue Zones. ACR North American Advances. 1 indexed citations

15.

Parvathy, S., et al.. (2008). Aβ peptide conformation determines uptake and interleukin-1α expression by primary microglial cells. Neurobiology of Aging. 30(11). 1792–1804. 38 indexed citations

16.

Anderson, Laurel, et al.. (2006). School Reentry: The Schoolʼs Perspective. Journal of Burn Care & Research. 27(Supplement). S157–S157. 1 indexed citations

17.

Anderson, Laurel & Paul F Rothstein. (2004). Creativity and Innovation: Consumer Research and Scenario Building. ACR North American Advances. 4 indexed citations

18.

Lessick, Mira, et al.. (2000). Genetic Discoveries: Challenges for Nurses Who Care for Children and Their Families. Journal for Specialists in Pediatric Nursing. 5(1). 47–51. 8 indexed citations

19.

Anderson, Laurel, et al.. (1992). The New Breed in Japan: Consumer Culture. Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration. 9(2). 146–153. 3 indexed citations

20.

Anderson, Laurel, et al.. (1991). Japan - a Culture of Consumption?. ACR North American Advances. 11 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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