Joan Ball

428 total citations
12 papers, 264 citations indexed

About

Joan Ball is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Sociology and Political Science. According to data from OpenAlex, Joan Ball has authored 12 papers receiving a total of 264 indexed citations (citations by other indexed papers that have themselves been cited), including 7 papers in Marketing, 7 papers in Organizational Behavior and Human Resource Management and 4 papers in Sociology and Political Science. Recurrent topics in Joan Ball's work include Customer Service Quality and Loyalty (6 papers), Consumer Retail Behavior Studies (6 papers) and Consumer Behavior in Brand Consumption and Identification (5 papers). Joan Ball is often cited by papers focused on Customer Service Quality and Loyalty (6 papers), Consumer Retail Behavior Studies (6 papers) and Consumer Behavior in Brand Consumption and Identification (5 papers). Joan Ball collaborates with scholars based in United States, United Kingdom and Australia. Joan Ball's co-authors include Donald C. Barnes, Timothy L. Keiningham, Mohamed Zaki, Alexander Buoye, Helen Bruce, Lerzan Aksoy, Linda Nasr, Sabine Benoit, Yi‐Chun Ou and A. Parasuraman and has published in prestigious journals such as Psychology and Marketing, Journal of Services Marketing and Journal of service management.

In The Last Decade

Joan Ball

11 papers receiving 251 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Joan Ball United States	7	163	145	112	42	26	12	264
Jin Ho Jung United States	8	156 1.0×	227 1.6×	132 1.2×	44 1.0×	25 1.0×	14	315
Young Gin Choi United States	7	162 1.0×	158 1.1×	156 1.4×	34 0.8×	18 0.7×	12	302
Athanasios Poulis Greece	8	181 1.1×	82 0.6×	163 1.5×	61 1.5×	14 0.5×	16	299
Carl-Philip Ahlbom United Kingdom	8	190 1.2×	51 0.4×	117 1.0×	75 1.8×	24 0.9×	10	280
Yi‐Chun Ou United Kingdom	5	258 1.6×	201 1.4×	179 1.6×	58 1.4×	26 1.0×	6	368
Hyun Sik Kim South Korea	6	185 1.1×	203 1.4×	170 1.5×	62 1.5×	15 0.6×	11	323
Shijiao Chen Australia	9	119 0.7×	51 0.4×	165 1.5×	51 1.2×	18 0.7×	17	283
Jaylan Azer United Kingdom	9	145 0.9×	99 0.7×	232 2.1×	60 1.4×	32 1.2×	13	290
He Jia China	6	195 1.2×	67 0.5×	215 1.9×	68 1.6×	14 0.5×	12	322
Kyung-Suk Hur South Korea	4	92 0.6×	97 0.7×	220 2.0×	103 2.5×	19 0.7×	10	299

Countries citing papers authored by Joan Ball

Since Specialization

Citations

This map shows the geographic impact of Joan Ball's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Joan Ball with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Joan Ball more than expected).

Fields of papers citing papers by Joan Ball

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Joan Ball. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Joan Ball. The network helps show where Joan Ball may publish in the future.

Co-authorship network of co-authors of Joan Ball

This figure shows the co-authorship network connecting the top 25 collaborators of Joan Ball. A scholar is included among the top collaborators of Joan Ball based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Joan Ball. Joan Ball is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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12 of 12 papers shown

Ball, Joan, et al.. (2025). Lighting the fire of curiosity: How agents of transformation can ignite and sustain transformative consumer journeys. AMS Review. 15(3-4). 343–362. 1 indexed citations

Ball, Joan, et al.. (2023). There's not much to tell: The impact of emotional resilience on negative word‐of‐mouth following service failure. Psychology and Marketing. 40(9). 1808–1820. 7 indexed citations

Ball, Joan & Maggi Savin‐Baden. (2022). Postdigital Learning for a Changing Higher Education. Postdigital Science and Education. 4(3). 753–771. 15 indexed citations

Mahmoud, Ali B., Joan Ball, Leonora Fuxman, et al.. (2021). Pandemic pains to Instagram gains! COVID-19 perceptions effects on behaviours towards fashion brands on Instagram in Sub-Saharan Africa: Tech-native vs non-native generations. Journal of Marketing Communications. 28(8). 864–888. 21 indexed citations

Parasuraman, A., Joan Ball, Lerzan Aksoy, Timothy L. Keiningham, & Mohamed Zaki. (2020). More than a feeling? Toward a theory of customer delight. Journal of service management. 32(1). 1–26. 44 indexed citations

Ball, Joan & Donald C. Barnes. (2017). Delight and the grateful customer: beyond joy and surprise. Journal of Service Theory and Practice. 27(1). 250–269. 48 indexed citations

Aksoy, Lerzan, Timothy L. Keiningham, Alexander Buoye, & Joan Ball. (2017). Linking satisfaction to credit card decisions: an application of the Wallet Allocation Rule. International Journal of Bank Marketing. 35(2). 205–219. 6 indexed citations

Keiningham, Timothy L., Joan Ball, Sabine Benoit, et al.. (2017). The interplay of customer experience and commitment. Journal of Services Marketing. 31(2). 148–160. 98 indexed citations

Aksoy, Lerzan, Timothy L. Keiningham, Alexander Buoye, & Joan Ball. (2016). Relative Value and Customer Choice in Loan Decisions: An Application of the Wallet Allocation Rule. 2(1). 92–108. 3 indexed citations

10.

Ball, Joan & Cait Lamberton. (2015). Rising Every Time They Fall: the Importance and Determinants of Consumer Resilience. ACR North American Advances. 14 indexed citations

11.

Keiningham, Timothy L., Alexander Buoye, & Joan Ball. (2015). Competitive context is everything: Moving from absolute to relative metrics. 20(2). 18–25. 6 indexed citations

12.

Ball, Joan. (2014). Identity and the Professional Millennial Woman - a Cross-Cultural Examination. 248–260. 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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