Donald C. Barnes

1.5k total citations
28 papers, 1.1k citations indexed

About

Donald C. Barnes is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Donald C. Barnes has authored 28 papers receiving a total of 1.1k indexed citations (citations by other indexed papers that have themselves been cited), including 23 papers in Organizational Behavior and Human Resource Management, 18 papers in Marketing and 16 papers in Sociology and Political Science. Recurrent topics in Donald C. Barnes's work include Customer Service Quality and Loyalty (22 papers), Consumer Behavior in Brand Consumption and Identification (13 papers) and Consumer Retail Behavior Studies (12 papers). Donald C. Barnes is often cited by papers focused on Customer Service Quality and Loyalty (22 papers), Consumer Behavior in Brand Consumption and Identification (13 papers) and Consumer Retail Behavior Studies (12 papers). Donald C. Barnes collaborates with scholars based in United States and Germany. Donald C. Barnes's co-authors include Joel E. Collier, Nicole Ponder, Alexandra Krallman, Kelly Wilder, Joan Ball, Cynthia Webster, Christopher D. Hopkins, Tracy Meyer, Mark J. Pelletier and Vince Howe and has published in prestigious journals such as Journal of Business Research, European Journal of Marketing and Journal of Service Research.

In The Last Decade

Donald C. Barnes

27 papers receiving 1.1k citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Donald C. Barnes United States 19 788 667 486 122 119 28 1.1k
Heejung Ro United States 18 578 0.7× 476 0.7× 538 1.1× 156 1.3× 123 1.0× 37 1.1k
Jaewon Yoo South Korea 17 560 0.7× 264 0.4× 367 0.8× 116 1.0× 88 0.7× 55 806
Ike‐Elechi Ogba Nigeria 9 696 0.9× 368 0.6× 319 0.7× 164 1.3× 132 1.1× 15 1.1k
Cheris W. C. Chow Macao 15 405 0.5× 257 0.4× 336 0.7× 137 1.1× 172 1.4× 27 772
Neeru Malhotra United Kingdom 16 732 0.9× 232 0.3× 330 0.7× 145 1.2× 121 1.0× 39 1.1k
Hubert Van Hoof United States 7 317 0.4× 453 0.7× 1.0k 2.1× 85 0.7× 236 2.0× 11 1.2k
Kambiz Heidarzadeh Hanzaee Iran 18 353 0.4× 583 0.9× 402 0.8× 48 0.4× 148 1.2× 63 895
Concepción Varela Neira Spain 16 532 0.7× 269 0.4× 237 0.5× 102 0.8× 127 1.1× 33 757
Anna S. Mattila United States 10 644 0.8× 381 0.6× 729 1.5× 338 2.8× 101 0.8× 14 1.2k
Howard Adler United States 17 435 0.6× 201 0.3× 422 0.9× 140 1.1× 64 0.5× 46 880

Countries citing papers authored by Donald C. Barnes

Since Specialization
Citations

This map shows the geographic impact of Donald C. Barnes's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Donald C. Barnes with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Donald C. Barnes more than expected).

Fields of papers citing papers by Donald C. Barnes

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Donald C. Barnes. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Donald C. Barnes. The network helps show where Donald C. Barnes may publish in the future.

Co-authorship network of co-authors of Donald C. Barnes

This figure shows the co-authorship network connecting the top 25 collaborators of Donald C. Barnes. A scholar is included among the top collaborators of Donald C. Barnes based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Donald C. Barnes. Donald C. Barnes is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Barnes, Donald C., et al.. (2025). Factors That Matter: Evaluating Relationship Velocity for Sports Fans. Journal of Sport Management. 39(5). 375–388.
2.
Bangwayo-Skeete, Prosper, Donald C. Barnes, Peter Schuhmann, Ryan W. Skeete, & Edwin N. Torres. (2023). A Multisector Analysis of Tourist Delight and Positive Visitor Outcomes. Journal of Quality Assurance in Hospitality & Tourism. 26(2). 250–281. 1 indexed citations
3.
Guidice, Rebecca M., Jessica Mesmer‐Magnus, Donald C. Barnes, & Lisa L. Scribner. (2022). Service amid crisis: the role of supervisor humor and discretionary organizational support. Journal of Services Marketing. 37(2). 168–183. 6 indexed citations
4.
Barnes, Donald C., Mark J. Pelletier, Joel E. Collier, & Sharon E. Beatty. (2022). It’s not whether you win or lose, it’s how you play: customer delight in unpredictable experiential encounters. European Journal of Marketing. 56(8). 2216–2249. 3 indexed citations
5.
Krallman, Alexandra, et al.. (2022). You can’t touch this: Driving purchase justification for hedonic online purchases. Journal of Business Research. 155. 113436–113436. 5 indexed citations
6.
Barnes, Donald C., et al.. (2020). After-service gifts: evaluating how presence, context and value impact customer satisfaction and customer delight. The Journal of Marketing Theory and Practice. 29(3). 343–357. 17 indexed citations
7.
Barnes, Donald C., Jessica Mesmer‐Magnus, Lisa L. Scribner, Alexandra Krallman, & Rebecca M. Guidice. (2020). Customer delight during a crisis: understanding delight through the lens of transformative service research. Journal of service management. 32(1). 129–141. 51 indexed citations
8.
Ball, Joan & Donald C. Barnes. (2017). Delight and the grateful customer: beyond joy and surprise. Journal of Service Theory and Practice. 27(1). 250–269. 48 indexed citations
9.
Collier, Joel E., et al.. (2017). Idiosyncratic service experiences: When customers desire the extraordinary in a service encounter. Journal of Business Research. 84. 150–161. 72 indexed citations
10.
Barnes, Donald C., Tracy Meyer, & Brian R. Kinard. (2016). Implementing a Delight Strategy in a Restaurant Setting. Cornell Hospitality Quarterly. 57(3). 329–342. 28 indexed citations
11.
Barnes, Donald C., Joel E. Collier, Vince Howe, & Karina Hoffmann. (2016). Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise. Journal of Services Marketing. 30(3). 277–289. 70 indexed citations
12.
Barnes, Donald C., et al.. (2015). Delighting Baby Boomers and Millennials: Factors that Matter Most. The Journal of Marketing Theory and Practice. 23(3). 338–350. 45 indexed citations
13.
Wilder, Kelly, Joel E. Collier, & Donald C. Barnes. (2014). Tailoring to Customers’ Needs. Journal of Service Research. 17(4). 446–459. 104 indexed citations
14.
Barnes, Donald C., Nicole Ponder, & Christopher D. Hopkins. (2014). The impact of perceived customer delight on the frontline employee. Journal of Business Research. 68(2). 433–441. 66 indexed citations
15.
Collier, Joel E. & Donald C. Barnes. (2014). Self-service delight: Exploring the hedonic aspects of self-service. Journal of Business Research. 68(5). 986–993. 101 indexed citations
16.
Barnes, Donald C., Joel E. Collier, & Stacey G. Robinson. (2014). Customer delight and work engagement. Journal of Services Marketing. 28(5). 380–390. 44 indexed citations
17.
Barnes, Donald C., et al.. (2011). Investigating the Key Routes to Customer Delight. The Journal of Marketing Theory and Practice. 19(4). 359–376. 70 indexed citations
18.
Barnes, Donald C., et al.. (2010). To Delight, or Not to Delight? This is the Question Service Firms Must Address. The Journal of Marketing Theory and Practice. 18(3). 275–284. 69 indexed citations
19.
Barnes, Donald C., et al.. (2008). Developing a Psychometrically Sound Measure of Collegiate Teaching Proficiency. College student journal. 42(1). 199–213. 18 indexed citations
20.
Barnes, Donald C.. (2001). Resettled Refugees' Attachment to their Original and Subsequent Homelands: Long-term Vietnamese Refugees in Australia. Journal of Refugee Studies. 14(4). 394–411. 32 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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