Moshe Davidow
Impact in
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- Customer Service Quality and Loyalty
- Marketing top 1%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
Papers in
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- Customer Service Quality and Loyalty 10
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- Securities Regulation and Market Practices 3
- Service and Product Innovation 3
- Co-authors
- Jean‐Charles Chebat (2 shared papers)Aviv Shoham (3 shared papers)Ayalla Ruvio (2 shared papers)Jill G. Klein (1 shared paper)Peter A. Dacin (1 shared paper)James H. Leigh (1 shared paper)Adilson Borges (1 shared paper)Moshe Sharabi (1 shared paper)
- Journals
- Journal of Service Research (2 papers)International Journal of Quality and Service Sciences (1 paper)Journal of Consumer Marketing (1 paper)Journal of International Marketing (1 paper)Journal of Business Research (1 paper)
- Partner nations
- IsraelUnited StatesCanada
In The Last Decade
Moshe Davidow
18 papers receiving 1.3k citations
Peers
Comparison fields: 5 of 74
- Organizational Behavior and Human Resource Management 951
- Marketing 791
- Information Systems and Management 242
- Tourism, Leisure and Hospitality Management 26
- Sociology and Political Science 694
Countries citing papers authored by Moshe Davidow
This map shows the geographic impact of Moshe Davidow's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Moshe Davidow with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Moshe Davidow more than expected).
Fields of papers citing papers by Moshe Davidow
This network shows the impact of papers produced by Moshe Davidow. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Moshe Davidow. The network helps show where Moshe Davidow may publish in the future.
Co-authors
The 12 scholars most cited alongside Moshe Davidow, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 2003 | 441 | |
| 2 | 2000 | 222 | |
| 3 | 2006 | 178 | |
| 4 | 2005 | 177 | |
| 5 | Have You Heard the Word? the Effect of Word of Mouth on Perceived Justice, Satisfaction and Repurchase Intentions Following Complaint Handling | 2003 | 118 |
| 6 | Understanding and Influencing Consumer Complaint Behavior: Improving Organizational Complaint Management | 1997 | 75 |
| 7 | 2010 | 63 | |
| 8 | The Effects of Organizational Complaint Responses on Consumer Satisfaction, Word of Mouth Activity and Repurchase Intentions | 1998 | 62 |
| 9 | 2008 | 55 | |
| 10 | 2010 | 24 | |
| 11 | 2018 | 11 | |
| 12 | The A-Craft Model of Organizational Responses to Customer Complaints and Their Impact on Post-Complaint Customer Behavior | 2014 | 8 |
| 13 | 2015 | 5 | |
| 14 | 2020 | 4 | |
| 15 | 2004 | 3 | |
| 16 | 2000 | 3 | |
| 17 | Measuring Values Importance: the Use of Different Scales to Measure the Lov | 2003 | 2 |
| 18 | 2022 | 2 | |
| 19 | CS/D&CB: The Next 25 Years | 2012 | 0 |
About Moshe Davidow
Moshe Davidow is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, Strategy and Management and Management Information Systems, having authored 19 papers that have together received 1.5k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (10 papers), Outsourcing and Supply Chain Management (3 papers), Quality and Supply Management (3 papers), Psychology of Social Influence (3 papers), Securities Regulation and Market Practices (3 papers), Service and Product Innovation (3 papers), Innovation and Knowledge Management (2 papers) and Intellectual Property and Patents (1 paper). The work is most often cited by research in Organizational Behavior and Human Resource Management (951 citations), Marketing (791 citations), Information Systems and Management (242 citations), Tourism, Leisure and Hospitality Management (26 citations) and Sociology and Political Science (694 citations). Moshe Davidow has collaborated with scholars based in Israel, United States and Canada. Frequent co-authors include Jean‐Charles Chebat, Aviv Shoham, Ayalla Ruvio, Jill G. Klein, Peter A. Dacin, James H. Leigh, Adilson Borges, Moshe Sharabi, Richard T. Hise and Lisa C. Troy. Their work appears in journals such as Journal of Service Research, International Journal of Quality and Service Sciences, Journal of Consumer Marketing, Journal of International Marketing and Journal of Business Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.