Moshe Davidow

1.9k total citations
19 papers, 1.4k citations indexed

About

Moshe Davidow is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Moshe Davidow has authored 19 papers receiving a total of 1.4k indexed citations (citations by other indexed papers that have themselves been cited), including 10 papers in Organizational Behavior and Human Resource Management, 9 papers in Marketing and 7 papers in Sociology and Political Science. Recurrent topics in Moshe Davidow's work include Customer Service Quality and Loyalty (10 papers), Quality and Supply Management (3 papers) and Outsourcing and Supply Chain Management (3 papers). Moshe Davidow is often cited by papers focused on Customer Service Quality and Loyalty (10 papers), Quality and Supply Management (3 papers) and Outsourcing and Supply Chain Management (3 papers). Moshe Davidow collaborates with scholars based in Israel, Canada and United States. Moshe Davidow's co-authors include Jean‐Charles Chebat, Aviv Shoham, Ayalla Ruvio, Jill G. Klein, Peter A. Dacin, James H. Leigh, Adilson Borges, Moshe Sharabi, Lisa C. Troy and Richard T. Hise and has published in prestigious journals such as Journal of Business Research, Journal of Service Research and Journal of Consumer Marketing.

In The Last Decade

Moshe Davidow

18 papers receiving 1.3k citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Moshe Davidow Israel	11	948	790	693	242	207	19	1.4k
Ronald L. Hess United States	8	891 0.9×	645 0.8×	520 0.8×	261 1.1×	157 0.8×	9	1.3k
Klaus Schoefer United Kingdom	16	775 0.8×	684 0.9×	666 1.0×	311 1.3×	160 0.8×	27	1.3k
Donna J. Hill United States	10	1.0k 1.1×	708 0.9×	641 0.9×	324 1.3×	180 0.9×	19	1.4k
Michael A. McCollough United States	12	1.0k 1.1×	587 0.7×	514 0.7×	282 1.2×	154 0.7×	16	1.4k
Rodolfo Vázquez‐Casielles Spain	21	999 1.1×	861 1.1×	662 1.0×	335 1.4×	311 1.5×	35	1.7k
Sajeev Varki United States	14	962 1.0×	968 1.2×	642 0.9×	319 1.3×	185 0.9×	20	1.5k
Bernd Stauß Germany	13	1.0k 1.1×	751 1.0×	443 0.6×	180 0.7×	208 1.0×	51	1.4k
Ana Belén del Río Lanza Spain	13	866 0.9×	1.1k 1.4×	789 1.1×	254 1.0×	230 1.1×	36	1.7k
Alex R. Zablah United States	20	806 0.9×	476 0.6×	396 0.6×	180 0.7×	291 1.4×	40	1.3k
Nwamaka A. Anaza United States	21	636 0.7×	621 0.8×	689 1.0×	266 1.1×	199 1.0×	50	1.3k

Countries citing papers authored by Moshe Davidow

Since Specialization

Citations

This map shows the geographic impact of Moshe Davidow's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Moshe Davidow with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Moshe Davidow more than expected).

Fields of papers citing papers by Moshe Davidow

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Moshe Davidow. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Moshe Davidow. The network helps show where Moshe Davidow may publish in the future.

Co-authorship network of co-authors of Moshe Davidow

This figure shows the co-authorship network connecting the top 25 collaborators of Moshe Davidow. A scholar is included among the top collaborators of Moshe Davidow based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Moshe Davidow. Moshe Davidow is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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19 of 19 papers shown

Davidow, Moshe. (2022). Cultivating Value Creation. 8(1). 58–70. 2 indexed citations

Davidow, Moshe. (2020). Counteracting Value Destruction. 6(1). 86–96. 4 indexed citations

Davidow, Moshe. (2018). Value Creation and Efficiency: Incompatible or Inseparable?. 4(1). 123–131. 11 indexed citations

Davidow, Moshe. (2015). Just Follow the Yellow Brick Road: A Manager's Guide to Implementing Value Creation in Your Organization. 1(1). 23–32. 5 indexed citations

Davidow, Moshe. (2014). The A-Craft Model of Organizational Responses to Customer Complaints and Their Impact on Post-Complaint Customer Behavior. The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior. 27. 8 indexed citations

Davidow, Moshe. (2012). CS/D&CB: The Next 25 Years. The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior. 25. 1.

Chebat, Jean‐Charles, Moshe Davidow, & Adilson Borges. (2010). More on the role of switching costs in service markets: A research note. Journal of Business Research. 64(8). 823–829. 62 indexed citations

Sharabi, Moshe & Moshe Davidow. (2010). Service quality implementation: problems and solutions. International Journal of Quality and Service Sciences. 2(2). 189–205. 24 indexed citations

Shoham, Aviv, Ayalla Ruvio, & Moshe Davidow. (2008). (Un)ethical consumer behavior: Robin Hoods or plain hoods?. Journal of Consumer Marketing. 25(4). 200–210. 55 indexed citations

10.

Shoham, Aviv, Moshe Davidow, Jill G. Klein, & Ayalla Ruvio. (2006). Animosity on the Home Front: The Intifada in Israel and Its Impact on Consumer Behavior. Journal of International Marketing. 14(3). 92–114. 177 indexed citations

11.

Chebat, Jean‐Charles, et al.. (2005). Silent Voices. Journal of Service Research. 7(4). 328–342. 176 indexed citations

12.

Hise, Richard T., et al.. (2004). A Cross Cultural Analysis of the Geographical Knowledge of U.S., Irish, Israeli, Mexican, and South Korean Business School Students. Journal of Teaching in International Business. 15(3). 7–26. 3 indexed citations

13.

Shoham, Aviv, Moshe Davidow, & Maja Makovec Brenčić. (2003). Measuring Values Importance: the Use of Different Scales to Measure the Lov. ACR European Advances. 2 indexed citations

14.

Davidow, Moshe. (2003). Have You Heard the Word? the Effect of Word of Mouth on Perceived Justice, Satisfaction and Repurchase Intentions Following Complaint Handling. The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior. 16. 67. 116 indexed citations

15.

Davidow, Moshe. (2003). Organizational Responses to Customer Complaints: What Works and What Doesn’t. Journal of Service Research. 5(3). 225–250. 437 indexed citations

16.

Davidow, Moshe. (2000). The Bottom Line Impact of Organizational Responses to Customer Complaints. Journal of Hospitality & Tourism Research. 24(4). 473–490. 221 indexed citations

17.

Hise, Richard T., Moshe Davidow, & Lisa C. Troy. (2000). Global Geographical Knowledge of Business Students. Journal of Teaching in International Business. 11(4). 1–22. 3 indexed citations

18.

Davidow, Moshe & James H. Leigh. (1998). The Effects of Organizational Complaint Responses on Consumer Satisfaction, Word of Mouth Activity and Repurchase Intentions. The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior. 11. 62 indexed citations

19.

Davidow, Moshe & Peter A. Dacin. (1997). Understanding and Influencing Consumer Complaint Behavior: Improving Organizational Complaint Management. ACR North American Advances. 74 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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