Chien-Yu Chen

1.9k total citations · 1 hit paper
27 papers, 1.4k citations indexed

About

Chien-Yu Chen is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Marketing. According to data from OpenAlex, Chien-Yu Chen has authored 27 papers receiving a total of 1.4k indexed citations (citations by other indexed papers that have themselves been cited), including 20 papers in Organizational Behavior and Human Resource Management, 14 papers in Sociology and Political Science and 8 papers in Marketing. Recurrent topics in Chien-Yu Chen's work include Customer Service Quality and Loyalty (16 papers), Job Satisfaction and Organizational Behavior (13 papers) and Digital Marketing and Social Media (8 papers). Chien-Yu Chen is often cited by papers focused on Customer Service Quality and Loyalty (16 papers), Job Satisfaction and Organizational Behavior (13 papers) and Digital Marketing and Social Media (8 papers). Chien-Yu Chen collaborates with scholars based in Taiwan, United States and Australia. Chien-Yu Chen's co-authors include Hsiu-Yu Teng, Chang‐Hua Yen, Jui-Chang Cheng, Ming-Way Li, An‐Tien Hsieh, Ching-Cheng Chao, Jake Harwood, Jun Xiang, Cheng-Shiung Wu and Nick Joyce and has published in prestigious journals such as Tourism Management, International Journal of Hospitality Management and Communication Research.

In The Last Decade

Chien-Yu Chen

27 papers receiving 1.3k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Unlocking the customer engagement-brand loyalty relationship in tourism social media: The roles of brand attachment and customer trust

2020 247 citations Ming-Way Li, Hsiu-Yu Teng et al. Journal of Hospitality and Tourism Management profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Chien-Yu Chen Taiwan	21	768	731	445	290	143	27	1.4k
Hsiu-Yu Teng Taiwan	20	739 1.0×	973 1.3×	655 1.5×	194 0.7×	170 1.2×	31	1.5k
Marina Astakhova United States	16	704 0.9×	376 0.5×	253 0.6×	434 1.5×	213 1.5×	37	1.2k
Brian N. Rutherford United States	23	1.0k 1.3×	432 0.6×	257 0.6×	296 1.0×	102 0.7×	72	1.5k
Samina Quratulain United Arab Emirates	19	877 1.1×	443 0.6×	152 0.3×	321 1.1×	189 1.3×	36	1.2k
Diane R. Edmondson United States	13	665 0.9×	330 0.5×	197 0.4×	258 0.9×	97 0.7×	33	1.2k
Erica L. Anthony United States	5	806 1.0×	417 0.6×	141 0.3×	283 1.0×	160 1.1×	6	1.3k
Yılmaz Akgündüz Türkiye	15	740 1.0×	295 0.4×	174 0.4×	248 0.9×	197 1.4×	58	1.1k
Danielle D. van Jaarsveld Canada	15	1.0k 1.3×	848 1.2×	147 0.3×	287 1.0×	134 0.9×	20	1.5k
Fauzia Syed Pakistan	19	806 1.0×	322 0.4×	158 0.4×	317 1.1×	251 1.8×	46	1.2k
Donald C. Barnes United States	19	788 1.0×	486 0.7×	667 1.5×	122 0.4×	78 0.5×	28	1.1k

Countries citing papers authored by Chien-Yu Chen

Since Specialization

Citations

This map shows the geographic impact of Chien-Yu Chen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Chien-Yu Chen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Chien-Yu Chen more than expected).

Fields of papers citing papers by Chien-Yu Chen

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Chien-Yu Chen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Chien-Yu Chen. The network helps show where Chien-Yu Chen may publish in the future.

Co-authorship network of co-authors of Chien-Yu Chen

This figure shows the co-authorship network connecting the top 25 collaborators of Chien-Yu Chen. A scholar is included among the top collaborators of Chien-Yu Chen based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Chien-Yu Chen. Chien-Yu Chen is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Teng, Hsiu-Yu, Ming-Way Li, & Chien-Yu Chen. (2025). Does smart technology, artificial intelligence, robotics, and algorithm (STARA) awareness have a double-edged-sword influence on proactive customer service performance? Effects of work engagement and employee resilience. Journal of Hospitality Marketing & Management. 34(3). 443–466. 10 indexed citations

Li, Ming-Way, Hsiu-Yu Teng, & Chien-Yu Chen. (2020). Unlocking the customer engagement-brand loyalty relationship in tourism social media: The roles of brand attachment and customer trust. Journal of Hospitality and Tourism Management. 44. 184–192. 247 indexed citations breakdown →

Chen, Chien-Yu. (2019). Does work engagement mediate the influence of job resourcefulness on job crafting?. International Journal of Contemporary Hospitality Management. 31(4). 1684–1701. 62 indexed citations

Chen, Chien-Yu, et al.. (2019). Novel and practical idea generation. International Journal of Innovation Science. 11(3). 325–343. 7 indexed citations

Teng, Hsiu-Yu & Chien-Yu Chen. (2019). Enhancing celebrity fan-destination relationship in film-induced tourism: The effect of authenticity. Tourism Management Perspectives. 33. 100605–100605. 76 indexed citations

Chen, Chien-Yu. (2017). Influence of celebrity involvement on place attachment: role of destination image in film tourism. Asia Pacific Journal of Tourism Research. 23(1). 1–14. 93 indexed citations

Cheng, Jui-Chang & Chien-Yu Chen. (2017). Job resourcefulness, work engagement and prosocial service behaviors in the hospitality industry. International Journal of Contemporary Hospitality Management. 29(10). 2668–2687. 60 indexed citations

Cheng, Jui-Chang, Chien-Yu Chen, Chang‐Hua Yen, & Hsiu-Yu Teng. (2016). Building customer satisfaction with tour leaders: the roles of customer trust, justice perception, and cooperation in group package tours. Asia Pacific Journal of Tourism Research. 22(4). 395–407. 60 indexed citations

Chen, Chien-Yu, Nick Joyce, Jake Harwood, & Jun Xiang. (2016). Stereotype reduction through humor and accommodation during imagined communication with older adults. Communication Monographs. 84(1). 94–109. 19 indexed citations

10.

Teng, Hsiu-Yu, et al.. (2015). Workplace Relationship Quality and Employee Job Outcomes in Hotel Firms. Journal of Human Resources in Hospitality & Tourism. 14(4). 398–422. 20 indexed citations

11.

Cheng, Jui-Chang, Cheng-Shiung Wu, Chang‐Hua Yen, & Chien-Yu Chen. (2015). Tour Leader Attachment and Customer Citizenship Behaviors in Group Package Tour: The Role of Customer Commitment. Asia Pacific Journal of Tourism Research. 21(6). 642–657. 23 indexed citations

12.

Chen, Chien-Yu & Chang‐Hua Yen. (2015). Tour guiding research: Insights, issues, and implications. Tourism Management. 50. 81–82. 25 indexed citations

13.

Yen, Chang‐Hua, et al.. (2014). Customer Relational Benefits and Relationship-Marketing Outcomes: Comparing Three Transaction Types of Travel Product. Asia Pacific Journal of Tourism Research. 20(2). 171–190. 16 indexed citations

14.

Chao, Ching-Cheng, et al.. (2013). Enhancing Airport Service Quality: A Case Study of Kaohsiung International Airport. Journal of the Eastern Asia Society for transportation studies. 10. 2235–2254. 30 indexed citations

15.

Yen, Chang‐Hua, Chien-Yu Chen, & Hsiu-Yu Teng. (2013). Perceptions of Environmental Management and Employee Job Attitudes in Hotel Firms. Journal of Human Resources in Hospitality & Tourism. 12(2). 155–174. 33 indexed citations

16.

Hsieh, An‐Tien, et al.. (2012). The relationship between workplace friendship and perceived job significance. Journal of Management & Organization. 18(2). 247–262. 34 indexed citations

17.

Chen, Chien-Yu, et al.. (2012). Role Ambiguity, Employee Gender, and Workplace Friendship. Psychological Reports. 110(3). 719–730. 17 indexed citations

18.

Chen, Chien-Yu, et al.. (2012). The relationship among interactive justice, leader–member exchange, and workplace friendship. The Social Science Journal. 50(1). 89–95. 28 indexed citations

19.

Hsieh, An‐Tien, et al.. (2012). The relationship between workplace friendship and perceived job significance. Journal of Management & Organization. 595–627. 2 indexed citations

20.

Chen, Chien-Yu, et al.. (2009). The relationship between bureaucracy and workplace friendship. Social Behavior and Personality An International Journal. 37(2). 255–266. 29 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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