Sara Valentini

2.0k total citations
17 papers, 653 citations indexed

About

Sara Valentini is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Strategy and Management. According to data from OpenAlex, Sara Valentini has authored 17 papers receiving a total of 653 indexed citations (citations by other indexed papers that have themselves been cited), including 6 papers in Marketing, 6 papers in Organizational Behavior and Human Resource Management and 3 papers in Strategy and Management. Recurrent topics in Sara Valentini's work include Customer Service Quality and Loyalty (6 papers), Consumer Retail Behavior Studies (5 papers) and Consumer Market Behavior and Pricing (5 papers). Sara Valentini is often cited by papers focused on Customer Service Quality and Loyalty (6 papers), Consumer Retail Behavior Studies (5 papers) and Consumer Market Behavior and Pricing (5 papers). Sara Valentini collaborates with scholars based in Italy, United States and United Kingdom. Sara Valentini's co-authors include Chiara Orsingher, Matteo De Angelis, Elisa Montaguti, Scott A. Neslin, Aleksandra Polyakova, Gian Luca Marzocchi, Christopher W. M. Kay, Filipe Cabreiro, David Gems and Daniel Ackerman and has published in prestigious journals such as Journal of Marketing, Journal of the Academy of Marketing Science and Marketing Science.

In The Last Decade

Sara Valentini

14 papers receiving 601 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Sara Valentini Italy	8	399	339	222	100	64	17	653
Kriengsin Prasongsukarn Thailand	4	251 0.6×	352 1.0×	194 0.9×	93 0.9×	56 0.9×	7	496
Jorge Luiz Henrique Brazil	6	272 0.7×	397 1.2×	173 0.8×	163 1.6×	80 1.3×	10	522
Doreén Pick Germany	9	336 0.8×	246 0.7×	277 1.2×	121 1.2×	80 1.3×	18	544
Till Haumann Germany	7	313 0.8×	305 0.9×	224 1.0×	70 0.7×	99 1.5×	11	524
Alexander Buoye United States	12	425 1.1×	377 1.1×	256 1.2×	126 1.3×	73 1.1×	32	656
Srinivasan Swaminathan United States	9	305 0.8×	299 0.9×	212 1.0×	174 1.7×	67 1.0×	21	524
Mary Ann Hocutt United States	6	277 0.7×	504 1.5×	214 1.0×	135 1.4×	100 1.6×	7	597
Lenna V. Shulga United States	15	399 1.0×	324 1.0×	374 1.7×	81 0.8×	42 0.7×	31	632
Zachary R. Hall United States	10	187 0.5×	290 0.9×	142 0.6×	71 0.7×	128 2.0×	17	461
Kalyani Menon Canada	10	472 1.2×	557 1.6×	420 1.9×	98 1.0×	41 0.6×	18	832

Countries citing papers authored by Sara Valentini

Since Specialization

Citations

This map shows the geographic impact of Sara Valentini's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Sara Valentini with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Sara Valentini more than expected).

Fields of papers citing papers by Sara Valentini

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Sara Valentini. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Sara Valentini. The network helps show where Sara Valentini may publish in the future.

Co-authorship network of co-authors of Sara Valentini

This figure shows the co-authorship network connecting the top 25 collaborators of Sara Valentini. A scholar is included among the top collaborators of Sara Valentini based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Sara Valentini. Sara Valentini is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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17 of 17 papers shown

Montaguti, Elisa, et al.. (2025). How does gamification affect customer behavior and revenue?. Archivio istituzionale della ricerca (Alma Mater Studiorum Università di Bologna). 2025(4). 331–354.

Manchanda, Puneet, et al.. (2024). The Race for Data: Utilizing Informative or Persuasive Cues to Gain Opt-In?. Journal of Marketing. 89(3). 36–59. 2 indexed citations

Montaguti, Elisa, et al.. (2022). Content That Engages Your Customers: The Role of Brand Congruity and Promotions in Social Media. Journal of Interactive Marketing. 58(1). 16–33. 11 indexed citations

Manchanda, Puneet, et al.. (2022). The Race for Data: Gaming or Being Gamed By the System?. SSRN Electronic Journal.

Valentini, Sara, Scott A. Neslin, & Elisa Montaguti. (2020). Identifying omnichannel deal prone segments, their antecedents, and their consequences. Journal of Retailing. 96(3). 310–327. 49 indexed citations

Valentini, Sara, Chiara Orsingher, & Aleksandra Polyakova. (2020). Customers’ emotions in service failure and recovery: a meta-analysis. Marketing Letters. 31(2-3). 199–216. 56 indexed citations

Polyakova, Aleksandra & Sara Valentini. (2016). Getting emotional twice: an analysis of patterns of emotional states after failure and recovery. 1–5.

Montaguti, Elisa, Scott A. Neslin, & Sara Valentini. (2015). Can Marketing Campaigns Induce Multichannel Buying and More Profitable Customers? A Field Experiment. Marketing Science. 35(2). 201–217. 64 indexed citations

Valentini, Sara, Filipe Cabreiro, Daniel Ackerman, et al.. (2012). Manipulation of in vivo iron levels can alter resistance to oxidative stress without affecting ageing in the nematode C. elegans. Mechanisms of Ageing and Development. 133(5). 282–290. 43 indexed citations

10.

Montaguti, Elisa, Scott Neslin, & Sara Valentini. (2012). Do Marketing Campaigns Produce Multichannel Buying and More Profitable Customers? A Field Experiment. SSRN Electronic Journal. 5 indexed citations

11.

Valentini, Sara, Elisa Montaguti, & Scott A. Neslin. (2011). Decision Process Evolution in Customer Channel Choice. Journal of Marketing. 75(6). 72–86. 119 indexed citations

12.

Orsingher, Chiara, Gian Luca Marzocchi, & Sara Valentini. (2011). Consumer (goal) satisfaction: A means‐ends chain approach. Psychology and Marketing. 28(7). 730–748. 24 indexed citations

13.

Valentini, Sara, Elisa Montaguti, & Scott A. Neslin. (2011). Decision Process Evolution in Customer Channel Choice. Journal of Marketing. 75(6). 72–86. 5 indexed citations

14.

Orsingher, Chiara, Sara Valentini, & Matteo De Angelis. (2009). A meta-analysis of satisfaction with complaint handling in services. Journal of the Academy of Marketing Science. 38(2). 169–186. 269 indexed citations

15.

Valentini, Sara, et al.. (2008). Customer Evolution in Sales Channel Migration. Archivio istituzionale della ricerca (Alma Mater Studiorum Università di Bologna). 1–32. 1 indexed citations

16.

Angelis, Matteo De, Chiara Orsingher, & Sara Valentini. (2007). A Meta-Analysis of Satisfaction with Complaint Handling. IRIS - Institutional Research Information System (Libera Università Internazionale degli Studi Sociali Guido Carli). 72–81. 3 indexed citations

17.

Cigolini, Roberto, et al.. (2005). Managing facility management through the integrated global service approach. Virtual Community of Pathological Anatomy (University of Castilla La Mancha). 243–250. 2 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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