Sylvie Llosa

767 total citations
27 papers, 503 citations indexed

About

Sylvie Llosa is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Sylvie Llosa has authored 27 papers receiving a total of 503 indexed citations (citations by other indexed papers that have themselves been cited), including 19 papers in Organizational Behavior and Human Resource Management, 16 papers in Marketing and 12 papers in Sociology and Political Science. Recurrent topics in Sylvie Llosa's work include Customer Service Quality and Loyalty (18 papers), Consumer Retail Behavior Studies (11 papers) and Digital Marketing and Social Media (5 papers). Sylvie Llosa is often cited by papers focused on Customer Service Quality and Loyalty (18 papers), Consumer Retail Behavior Studies (11 papers) and Digital Marketing and Social Media (5 papers). Sylvie Llosa collaborates with scholars based in France, Réunion and Italy. Sylvie Llosa's co-authors include Chiara Orsingher, Jean‐Louis Chandon, Boris Bartikowski, Marie‐Christine Lichtlé, Isabelle Prim‐Allaz, David E. Bowen, Võ Thị Ngọc Thúy, Ho Huy Tuu and Patrick Valéau and has published in prestigious journals such as Journal of Business Research, Tourism Management and Journal of Retailing and Consumer Services.

In The Last Decade

Sylvie Llosa

25 papers receiving 426 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Sylvie Llosa France 11 351 297 190 81 42 27 503
Shiang‐Lih Chen McCain United States 9 260 0.7× 193 0.6× 210 1.1× 75 0.9× 31 0.7× 18 429
Juliet M. Getty United States 8 478 1.4× 350 1.2× 298 1.6× 55 0.7× 38 0.9× 13 587
Aleksandra Pisnik Slovenia 8 240 0.7× 360 1.2× 201 1.1× 109 1.3× 76 1.8× 21 545
Ya-Yuan Chang Taiwan 12 218 0.6× 220 0.7× 219 1.2× 64 0.8× 34 0.8× 29 474
Simone Cheng Hong Kong 6 170 0.5× 267 0.9× 290 1.5× 93 1.1× 42 1.0× 9 517
Katherine Murray United States 1 277 0.8× 335 1.1× 217 1.1× 107 1.3× 51 1.2× 2 496
Nusser Raajpoot United States 8 315 0.9× 351 1.2× 172 0.9× 49 0.6× 30 0.7× 13 491
Uraiporn Kattiyapornpong Australia 12 186 0.5× 313 1.1× 227 1.2× 81 1.0× 50 1.2× 37 542
Theresia Amelia Pawitra Indonesia 4 248 0.7× 123 0.4× 92 0.5× 53 0.7× 40 1.0× 24 425
Zhenquan Sha China 4 284 0.8× 199 0.7× 121 0.6× 30 0.4× 61 1.5× 10 391

Countries citing papers authored by Sylvie Llosa

Since Specialization
Citations

This map shows the geographic impact of Sylvie Llosa's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Sylvie Llosa with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Sylvie Llosa more than expected).

Fields of papers citing papers by Sylvie Llosa

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Sylvie Llosa. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Sylvie Llosa. The network helps show where Sylvie Llosa may publish in the future.

Co-authorship network of co-authors of Sylvie Llosa

This figure shows the co-authorship network connecting the top 25 collaborators of Sylvie Llosa. A scholar is included among the top collaborators of Sylvie Llosa based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Sylvie Llosa. Sylvie Llosa is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Llosa, Sylvie, et al.. (2024). Preventing bypass on sharing economy platforms: The impact of message framing on users’ bypass intention. Journal of Business Research. 179. 114678–114678. 5 indexed citations
2.
Llosa, Sylvie, et al.. (2023). When users decide to bypass collaborative consumption platforms: The interplay of economic benefit, perceived risk, and perceived enjoyment. Tourism Management. 96. 104713–104713. 19 indexed citations
3.
Llosa, Sylvie, et al.. (2020). Customer proactive training vs customer reactive training in retail store settings: Effects on script proficiency, customer satisfaction, and sales volume. Journal of Retailing and Consumer Services. 55. 102069–102069. 13 indexed citations
4.
Valéau, Patrick & Sylvie Llosa. (2019). Les contributions des pratiques managériales participatives à l’engagement organisationnel affectif des salariés. Une analyse tétraclasse. RIMHE Revue Interdisciplinaire Management Homme(s) & Entreprise. n° 36, vol. 8(3). 55–80. 1 indexed citations
5.
Thúy, Võ Thị Ngọc, et al.. (2019). An application of Tetraclass model for evaluating ecotourism service quality in Vietnam. Tourism and Hospitality Research. 20(3). 300–316. 8 indexed citations
6.
Llosa, Sylvie, et al.. (2018). On the difficulty to define the Sharing Economy and Collaborative Consumption - Literature review and proposing a different approach with the introduction of 'Collaborative Services'. HAL (Le Centre pour la Communication Scientifique Directe). 19–25. 4 indexed citations
7.
Llosa, Sylvie, et al.. (2018). How should customers be trained in their role as coproducers? The influence of training and its characteristics on the benefits of coproduction. Recherche et Applications en Marketing (English Edition). 33(4). 46–73. 10 indexed citations
8.
Llosa, Sylvie, et al.. (2015). Dynamique de satisfaction et intention de renouvellement d’expériences hédoniques. Management & Avenir. N° 80(6). 155–174. 5 indexed citations
9.
Llosa, Sylvie. (2013). Quatre manières de contribuer à la satisfaction du patient hospitalisé : Les éléments Basiques, Plus, Clés et Secondaires. HAL (Le Centre pour la Communication Scientifique Directe). Vol. 30(6). 367–377. 2 indexed citations
10.
Llosa, Sylvie, et al.. (2013). The roles of co-clients and their influence on overall satisfaction during the service experience. Recherche et Applications en Marketing (English Edition). 28(1). 42–64. 5 indexed citations
11.
Llosa, Sylvie, et al.. (2013). Les rôles des ‘co-clients’ et leurs mécanismes d’influence sur la satisfaction globale durant une expérience de service. Recherche et Applications en Marketing (French Edition). 28(1). 46–69. 14 indexed citations
12.
Llosa, Sylvie, et al.. (2011). Intégrer l’expérience dans la gestion de l’image de la marque de service. Décisions Marketing. 61. 11–22. 4 indexed citations
13.
Llosa, Sylvie, et al.. (2011). The La Londe Conference 2010. Journal of service management. 22(5). 1 indexed citations
14.
Prim‐Allaz, Isabelle, et al.. (2006). Contribution des elements de gestion des reclamations a la satisfaction: les apports de la theorie de la justice. HAL (Le Centre pour la Communication Scientifique Directe).
15.
Llosa, Sylvie, et al.. (2006). Words, Words, Mere Words? An Analysis of Services Customers' Perception of Evaluative Concepts. Quality Management Journal. 13(2). 46–53. 5 indexed citations
16.
Prim‐Allaz, Isabelle, et al.. (2006). Contribution des éléments de gestion des réclamations à la satisfaction: les apports de la théorie de la justice. Recherche et Applications en Marketing (French Edition). 21(3). 47–64. 18 indexed citations
17.
Llosa, Sylvie, et al.. (2004). La qualité des études qualitatives : Principes et pratiques. Décisions Marketing. N° 36(4). 11–25.
18.
Lichtlé, Marie‐Christine, et al.. (2002). La contribution des différents éléments d'une grande surface alimentaire à la satisfaction du client. Recherche et Applications en Marketing (French Edition). 17(4). 23–34. 34 indexed citations
19.
Llosa, Sylvie. (1997). L’analyse de la contribution des éléments du service à la satisfaction : un modèle tétraclasse. Décisions Marketing. N° 10(1). 81–89. 21 indexed citations
20.
Llosa, Sylvie. (1997). L’analyse de la contribution des éléments du service à la satisfaction : un modèle tétraclasse. Décisions Marketing. 10. 87–95. 40 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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