Patricia Chew

673 total citations
6 papers, 484 citations indexed

About

Patricia Chew is a scholar working on Marketing, Sociology and Political Science and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Patricia Chew has authored 6 papers receiving a total of 484 indexed citations (citations by other indexed papers that have themselves been cited), including 3 papers in Marketing, 2 papers in Sociology and Political Science and 2 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Patricia Chew's work include Digital Marketing and Social Media (2 papers), Customer Service Quality and Loyalty (2 papers) and Consumer Behavior in Brand Consumption and Identification (2 papers). Patricia Chew is often cited by papers focused on Digital Marketing and Social Media (2 papers), Customer Service Quality and Loyalty (2 papers) and Consumer Behavior in Brand Consumption and Identification (2 papers). Patricia Chew collaborates with scholars based in Singapore, Italy and Germany. Patricia Chew's co-authors include Jochen Wirtz, Chiara Orsingher, Siok Kuan Tambyah, Christopher Lovelock and Xin Ding and has published in prestigious journals such as Journal of Service Research, International Journal of Service Industry Management and Service Industries Journal.

In The Last Decade

Patricia Chew

6 papers receiving 442 citations

Peers

Patricia Chew
Ray L. Benedicktus United States
Ina Garnefeld Germany
Doreén Pick Germany
Şebnem Burnaz Türkiye
Hung‐Chang Chiu Taiwan
Yi-Ching Hsieh Taiwan
Silke Bambauer-Sachse Switzerland
Isabel P. Riquelme Spain
Adele Berndt Sweden
Bruce Tsui Hong Kong
Ray L. Benedicktus United States
Patricia Chew
Citations per year, relative to Patricia Chew Patricia Chew (= 1×) peers Ray L. Benedicktus

Countries citing papers authored by Patricia Chew

Since Specialization
Citations

This map shows the geographic impact of Patricia Chew's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Patricia Chew with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Patricia Chew more than expected).

Fields of papers citing papers by Patricia Chew

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Patricia Chew. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Patricia Chew. The network helps show where Patricia Chew may publish in the future.

Co-authorship network of co-authors of Patricia Chew

This figure shows the co-authorship network connecting the top 25 collaborators of Patricia Chew. A scholar is included among the top collaborators of Patricia Chew based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Patricia Chew. Patricia Chew is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

6 of 6 papers shown
1.
Wirtz, Jochen, et al.. (2023). Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence. Service Industries Journal. 43(15-16). 1173–1196. 41 indexed citations
2.
Wirtz, Jochen, Chiara Orsingher, Patricia Chew, & Siok Kuan Tambyah. (2012). The Role of Metaperception on the Effectiveness of Referral Reward Programs. Journal of Service Research. 16(1). 82–98. 90 indexed citations
3.
Chew, Patricia, et al.. (2011). The dual impact of traditional and national cultural values on expatriate ethnic groups' attitudes and willingness to buy. Asia Pacific Journal of Marketing and Logistics. 23(5). 626–640. 14 indexed citations
4.
Lovelock, Christopher, Jochen Wirtz, & Patricia Chew. (2008). Essentials of Services Marketing. Medical Entomology and Zoology. 44 indexed citations
5.
Wirtz, Jochen & Patricia Chew. (2002). The effects of incentives, deal proneness, satisfaction and tie strength on word‐of‐mouth behaviour. International Journal of Service Industry Management. 13(2). 141–162. 293 indexed citations
6.
Chew, Patricia & Jochen Wirtz. (2001). The Effects of Incentives, Satisfaction, Tie Strength, and Deal Proneness on Word-Of-Mouth Behavior. ACR Asia-Pacific Advances. 2 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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2026