Maik Hammerschmidt

3.1k total citations
71 papers, 1.8k citations indexed

About

Maik Hammerschmidt is a scholar working on Marketing, Sociology and Political Science and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Maik Hammerschmidt has authored 71 papers receiving a total of 1.8k indexed citations (citations by other indexed papers that have themselves been cited), including 31 papers in Marketing, 23 papers in Sociology and Political Science and 22 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Maik Hammerschmidt's work include Customer Service Quality and Loyalty (21 papers), Digital Marketing and Social Media (19 papers) and Technology Adoption and User Behaviour (13 papers). Maik Hammerschmidt is often cited by papers focused on Customer Service Quality and Loyalty (21 papers), Digital Marketing and Social Media (19 papers) and Technology Adoption and User Behaviour (13 papers). Maik Hammerschmidt collaborates with scholars based in Germany, Saudi Arabia and United States. Maik Hammerschmidt's co-authors include Tomas Falk, Welf H. Weiger, Hauke Wetzel, Jeroen Schepers, Hans H. Bauer, Ko de Ruyter, Ad de Jong, Alex R. Zablah, Matthias Staat and Tobias Kraemer and has published in prestigious journals such as Journal of Marketing, European Journal of Operational Research and Journal of Business Research.

In The Last Decade

Maik Hammerschmidt

57 papers receiving 1.7k citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Maik Hammerschmidt Germany 20 927 804 765 455 282 71 1.8k
Jana Bowden Australia 21 1.3k 1.4× 1.6k 2.0× 1.1k 1.4× 573 1.3× 188 0.7× 40 2.6k
Manuel J. Sánchez‐Franco Spain 21 700 0.8× 1.2k 1.5× 561 0.7× 834 1.8× 143 0.5× 57 2.0k
Wi‐Suk Kwon United States 20 1.2k 1.3× 1.0k 1.3× 518 0.7× 592 1.3× 189 0.7× 48 2.0k
Phillip Samouel United Kingdom 9 798 0.9× 683 0.8× 643 0.8× 513 1.1× 227 0.8× 15 1.6k
Jiseon Ahn South Korea 28 1.5k 1.6× 1.5k 1.8× 865 1.1× 472 1.0× 242 0.9× 108 2.4k
Erin Cho United States 17 633 0.7× 735 0.9× 404 0.5× 441 1.0× 234 0.8× 40 1.6k
Kuo‐Chien Chang Taiwan 23 951 1.0× 1.2k 1.5× 792 1.0× 557 1.2× 97 0.3× 44 2.0k
Moira Clark United Kingdom 22 1.8k 2.0× 1.6k 2.0× 1.4k 1.8× 778 1.7× 211 0.7× 54 2.9k
Sonia San Martín Gutiérrez Spain 29 1.2k 1.3× 1.2k 1.5× 763 1.0× 870 1.9× 244 0.9× 111 2.3k
Nicholas H. Lurie United States 17 1.2k 1.3× 1.4k 1.8× 410 0.5× 622 1.4× 170 0.6× 39 2.3k

Countries citing papers authored by Maik Hammerschmidt

Since Specialization
Citations

This map shows the geographic impact of Maik Hammerschmidt's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Maik Hammerschmidt with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Maik Hammerschmidt more than expected).

Fields of papers citing papers by Maik Hammerschmidt

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Maik Hammerschmidt. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Maik Hammerschmidt. The network helps show where Maik Hammerschmidt may publish in the future.

Co-authorship network of co-authors of Maik Hammerschmidt

This figure shows the co-authorship network connecting the top 25 collaborators of Maik Hammerschmidt. A scholar is included among the top collaborators of Maik Hammerschmidt based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Maik Hammerschmidt. Maik Hammerschmidt is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Hammerschmidt, Maik, et al.. (2025). Measuring the resilience-efficiency trade-off: an empirical application for retail logistics. TUbilio (Technical University of Darmstadt). 18(1-2). 110–134.
2.
Weiger, Welf H., et al.. (2025). Blurred lines? Disentangling the roles of consumers’ influencer- and brand engagement in shaping brand performance. Journal of Business Research. 194. 115280–115280. 2 indexed citations
3.
Cicco, Roberta De, Maher Georges Elmashhara, Susana Costa e Silva, & Maik Hammerschmidt. (2025). The impact of providing non-human identity cues about sales agents on consumer responses: the role of social presence and speciesism activation. European Journal of Marketing. 59(13). 55–84. 1 indexed citations
4.
Hatami‐Marbini, Adel, et al.. (2024). Robust data envelopment analysis with variable budgeted uncertainty. European Journal of Operational Research. 315(2). 626–641. 7 indexed citations
5.
Elmashhara, Maher Georges, et al.. (2023). How gamifying AI shapes customer motivation, engagement, and purchase behavior. Psychology and Marketing. 41(1). 134–150. 32 indexed citations
6.
Hammerschmidt, Maik, et al.. (2023). Claim Success, but Blame the Bot? User Reactions to Service Failure and Recovery in Interactions with Humanoid Service Robots. SSRN Electronic Journal. 4 indexed citations
7.
Schöbel, Sofia, et al.. (2023). How Embodiment in Virtual Hybrid Meetings Affects Collaboration Experience: An Explorative Investigation. SSRN Electronic Journal. 1 indexed citations
8.
Hammerschmidt, Maik, et al.. (2022). Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention. Electronic Markets. 32(4). 2491–2505. 26 indexed citations
9.
Janson, Andreas, et al.. (2022). 'I Will Follow You!' – How Recommendation Modality Impacts Processing Fluency and Purchase Intention. SSRN Electronic Journal. 9 indexed citations
10.
Weiger, Welf H., et al.. (2020). The Chatbot Disclosure Dilemma: Desirable and Undesirable Effects of Disclosing the Non-Human Identity of Chatbots. Journal of the Association for Information Systems. 9 indexed citations
11.
Schmidt, Kristina, Walter Herzog, Maik Hammerschmidt, & Vicki G. Morwitz. (2020). Do Survey Invitations Affect Non-Respondents?. ACR North American Advances. 1 indexed citations
12.
Weiger, Welf H., et al.. (2019). Experiences that matter? The motivational experiences and business outcomes of gamified services. Journal of Business Research. 106. 353–364. 83 indexed citations
13.
Hammerschmidt, Maik & Tomas Falk. (2019). eTransQual: A transaction process-based approach for capturing service quality in online shopping. Figshare. 240 indexed citations
14.
Bauer, Hans H., Matthias Staat, & Maik Hammerschmidt. (2006). Marketingeffizienz : Messung und Steuerung mit der DEA; Konzept und Einsatz in der Praxis. 3 indexed citations
15.
Hammerschmidt, Maik. (2006). Effizienzanalyse im Marketing : ein produktionstheoretisch fundierter Ansatz auf Basis von Frontier Functions. Digital Access to Libraries (Université catholique de Louvain (UCL), l'Université de Namur (UNamur) and the Université Saint-Louis (USL-B)). 5 indexed citations
16.
Hammerschmidt, Maik, et al.. (2004). Erfolgsstrategien mittelständischer Zulieferer auf elektronischen Handelsplattformen. Praxis Der Wirtschaftsinformatik. 240.
17.
Bauer, Hans H. & Maik Hammerschmidt. (2004). DEVELOPING AND VALIDATING A QUALITY ASSESSMENT SCALE FOR WEB PORTALS. RePEc: Research Papers in Economics.
18.
Bauer, Hans H., Tomas Falk, & Maik Hammerschmidt. (2004). Messung und Konsequenzen von Servicequalität im E-Commerce. Marketing ZFP. 26(Sonderheft 2004). 45–58. 1 indexed citations
19.
Bauer, Hans H., et al.. (2003). THE CUSTOMER LIFETIME VALUE CONCEPT AND ITS CONTRIBUTION TO CORPORATE VALUATION. RePEc: Research Papers in Economics. 37 indexed citations
20.
Staat, Matthias & Maik Hammerschmidt. (2000). Benchmarking the Health Sector in Germany : An Application of Data Envelopment Analysis. RePEc: Research Papers in Economics. 5 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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