Cass Shum
Impact in
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- Job Satisfaction and Organizational Behavior
- Customer Service Quality and Loyalty
Papers in
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- Job Satisfaction and Organizational Behavior 18
- Customer Service Quality and Loyalty 5
- Employer Branding and e-HRM 3
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- Psychology of Social Influence 4
- Digital Marketing and Social Media 3
- Co-authors
- Song Chang (1 shared paper)Yaping Gong (1 shared paper)Anthony Gatling (6 shared papers)Zhijun Chen (2 shared papers)Riki Takeuchi (2 shared papers)Ankita Ghosh (5 shared papers)Min‐Hsuan Tu (2 shared papers)Billy Bai (4 shared papers)
- Journals
- International Journal of Hospitality Management (12 papers)International Journal of Contemporary Hospitality Management (6 papers)Journal of Travel & Tourism Marketing (2 papers)IEEE Transactions on Professional Communication (1 paper)Journal of Hospitality and Tourism Technology (1 paper)
- Partner nations
- United StatesChinaHong Kong
In The Last Decade
Cass Shum
35 papers receiving 1.1k citations
Peers
Comparison fields: 5 of 105
- Organizational Behavior and Human Resource Management 493
- Tourism, Leisure and Hospitality Management 46
- Marketing 152
- Social Psychology 227
- Information Systems and Management 75
Countries citing papers authored by Cass Shum
This map shows the geographic impact of Cass Shum's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Cass Shum with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Cass Shum more than expected).
Fields of papers citing papers by Cass Shum
This network shows the impact of papers produced by Cass Shum. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Cass Shum. The network helps show where Cass Shum may publish in the future.
Co-authors
The 25 scholars most cited alongside Cass Shum, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 37 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2000 | 230 | |
| 2 | 2011 | 216 | |
| 3 | 2013 | 129 | |
| 4 | 2022 | 90 | |
| 5 | 2016 | 59 | |
| 6 | 2018 | 57 | |
| 7 | 2018 | 56 | |
| 8 | 2019 | 39 | |
| 9 | 2020 | 35 | |
| 10 | 2024 | 26 | |
| 11 | 2019 | 26 | |
| 12 | 2019 | 24 | |
| 13 | 2020 | 23 | |
| 14 | 2023 | 19 | |
| 15 | 2022 | 14 | |
| 16 | 2022 | 13 | |
| 17 | 2022 | 12 | |
| 18 | 2024 | 11 | |
| 19 | 2019 | 11 | |
| 20 | 2024 | 9 |
About Cass Shum
Cass Shum is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science, Social Psychology, Gender Studies and Communication, having authored 37 papers that have together received 1.2k indexed citations. Recurring topics across this work include Job Satisfaction and Organizational Behavior (18 papers), Gender Diversity and Inequality (5 papers), Customer Service Quality and Loyalty (5 papers), Psychology of Social Influence (4 papers), AI in Service Interactions (3 papers), Digital Marketing and Social Media (3 papers), Employer Branding and e-HRM (3 papers) and Hospitality and Tourism Education (3 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (493 citations), Tourism, Leisure and Hospitality Management (46 citations), Marketing (152 citations), Social Psychology (227 citations) and Information Systems and Management (75 citations). Cass Shum has collaborated with scholars based in United States, China and Hong Kong. Frequent co-authors include Song Chang, Yaping Gong, Anthony Gatling, Zhijun Chen, Riki Takeuchi, Ankita Ghosh, Min‐Hsuan Tu, Billy Bai, Heyao Yu and Laura A. Book. Their work appears in journals such as International Journal of Hospitality Management, International Journal of Contemporary Hospitality Management, Journal of Travel & Tourism Marketing, IEEE Transactions on Professional Communication and Journal of Hospitality and Tourism Technology.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.