Cass Shum

1.5k total citations
36 papers, 1.1k citations indexed

About

Cass Shum is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Social Psychology. According to data from OpenAlex, Cass Shum has authored 36 papers receiving a total of 1.1k indexed citations (citations by other indexed papers that have themselves been cited), including 24 papers in Organizational Behavior and Human Resource Management, 16 papers in Sociology and Political Science and 10 papers in Social Psychology. Recurrent topics in Cass Shum's work include Job Satisfaction and Organizational Behavior (18 papers), Gender Diversity and Inequality (5 papers) and Customer Service Quality and Loyalty (5 papers). Cass Shum is often cited by papers focused on Job Satisfaction and Organizational Behavior (18 papers), Gender Diversity and Inequality (5 papers) and Customer Service Quality and Loyalty (5 papers). Cass Shum collaborates with scholars based in United States, China and Hong Kong. Cass Shum's co-authors include Song Chang, Yaping Gong, Anthony Gatling, Zhijun Chen, Riki Takeuchi, Ankita Ghosh, Min‐Hsuan Tu, Billy Bai, Laura A. Book and Heyao Yu and has published in prestigious journals such as SHILAP Revista de lepidopterología, Journal of Applied Psychology and Organization Science.

In The Last Decade

Cass Shum

34 papers receiving 1.1k citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Cass Shum United States 14 506 318 235 223 153 36 1.1k
Françoise Contreras Colombia 21 485 1.0× 269 0.8× 238 1.0× 363 1.6× 85 0.6× 89 1.4k
Helena Nguyen Australia 16 362 0.7× 280 0.9× 241 1.0× 198 0.9× 91 0.6× 34 902
Linda Koopmans Netherlands 11 825 1.6× 239 0.8× 268 1.1× 432 1.9× 47 0.3× 20 1.5k
Cathy Sheehan Australia 20 709 1.4× 346 1.1× 221 0.9× 147 0.7× 48 0.3× 38 1.3k
Naveed Ahmad Faraz China 15 387 0.8× 178 0.6× 156 0.7× 96 0.4× 446 2.9× 32 1.1k
Claartje L. ter Hoeven Netherlands 16 425 0.8× 450 1.4× 278 1.2× 353 1.6× 51 0.3× 35 1.0k
Fawad Ahmed China 14 340 0.7× 139 0.4× 153 0.7× 94 0.4× 347 2.3× 29 947
Mahadzirah Mohamad Malaysia 14 227 0.4× 337 1.1× 95 0.4× 84 0.4× 131 0.9× 56 828
Yingzi Xu New Zealand 14 411 0.8× 363 1.1× 194 0.8× 73 0.3× 384 2.5× 29 982
Denis Chênevert Canada 22 914 1.8× 313 1.0× 568 2.4× 275 1.2× 47 0.3× 64 1.5k

Countries citing papers authored by Cass Shum

Since Specialization
Citations

This map shows the geographic impact of Cass Shum's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Cass Shum with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Cass Shum more than expected).

Fields of papers citing papers by Cass Shum

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Cass Shum. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Cass Shum. The network helps show where Cass Shum may publish in the future.

Co-authorship network of co-authors of Cass Shum

This figure shows the co-authorship network connecting the top 25 collaborators of Cass Shum. A scholar is included among the top collaborators of Cass Shum based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Cass Shum. Cass Shum is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Shum, Cass, et al.. (2025). Synthesizing MeToo: a meta-analysis of workplace sexual harassment in hospitality and tourism. International Journal of Contemporary Hospitality Management. 37(6). 2135–2152. 1 indexed citations
2.
Shum, Cass, et al.. (2025). Woke washing won’t work: The effects of inclusive cues on online employee review sites on job seekers’ application intentions. International Journal of Hospitality Management. 133. 104414–104414.
3.
4.
Shum, Cass, et al.. (2024). Organizational responses to online employee reviews: A mixed-method research. International Journal of Hospitality Management. 125. 104003–104003. 5 indexed citations
5.
Bai, Billy, et al.. (2024). Will you choose a low-rating hotel that offers promotions? – Insights from the prospect theory. Journal of Travel & Tourism Marketing. 41(3). 418–432. 10 indexed citations
6.
Shum, Cass, et al.. (2024). Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship. Journal of Hospitality and Tourism Technology. 15(5). 934–946. 8 indexed citations
7.
Shum, Cass, et al.. (2022). “Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions. Cornell Hospitality Quarterly. 64(3). 298–306. 12 indexed citations
8.
Shum, Cass & Ankita Ghosh. (2022). Safety or service? Effects of employee prosocial safety-rule-breaking on consumer satisfaction. International Journal of Hospitality Management. 103. 103225–103225. 13 indexed citations
9.
Yu, Heyao, et al.. (2022). Robots can’t take my job: antecedents and outcomes of Gen Z employees’ service robot risk awareness. International Journal of Contemporary Hospitality Management. 34(8). 2971–2988. 80 indexed citations
10.
Shum, Cass, et al.. (2020). When do abusive leaders experience guilt?. International Journal of Contemporary Hospitality Management. 32(6). 2239–2256. 34 indexed citations
11.
Shum, Cass, et al.. (2019). All people are created equal? Racial discrimination and its impact on hospitality career satisfaction. International Journal of Hospitality Management. 89. 102407–102407. 25 indexed citations
12.
Ghosh, Ankita & Cass Shum. (2019). Why do employees break rules? Understanding organizational rule-breaking behaviors in hospitality. International Journal of Hospitality Management. 81. 1–10. 39 indexed citations
13.
Tu, Min‐Hsuan, et al.. (2018). Breaking the cycle: The effects of role model performance and ideal leadership self-concepts on abusive supervision spillover.. Journal of Applied Psychology. 103(7). 689–702. 53 indexed citations
14.
Shum, Cass, Anthony Gatling, & Stowe Shoemaker. (2018). A model of hospitality leadership competency for frontline and director-level managers: Which competencies matter more?. International Journal of Hospitality Management. 74. 57–66. 55 indexed citations
15.
Shum, Cass, Le Zhou, Dorothy R. Carter, Shenjiang Mo, & Honghui Chen. (2014). Influence of Subordinates' and Supervisors' Network Positions on the Effect of Abusive Supervision. Academy of Management Proceedings. 2014(1). 15652–15652. 1 indexed citations
16.
Chen, Zhijun, Riki Takeuchi, & Cass Shum. (2013). A Social Information Processing Perspective of Coworker Influence on a Focal Employee. Organization Science. 24(6). 1618–1639. 125 indexed citations
17.
Chang, Song, Yaping Gong, & Cass Shum. (2011). Promoting innovation in hospitality companies through human resource management practices. International Journal of Hospitality Management. 30(4). 812–818. 214 indexed citations
18.
Shum, Cass, et al.. (2011). Designing and Developing Questionnaires for Translation Tutorial. IEEE Transactions on Professional Communication. 54(4). 392–405. 9 indexed citations
19.
Shum, Cass, et al.. (2004). Assessment of GRACE Time-Variable Gravity Observables: A New Filtering Technique to Enhance Signal Spatial Resolutions. AGU Fall Meeting Abstracts. 2004. 2 indexed citations
20.

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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