Tyler Hancock

1.1k total citations · 1 hit paper
19 papers, 676 citations indexed

About

Tyler Hancock is a scholar working on Marketing, Social Psychology and Sociology and Political Science. According to data from OpenAlex, Tyler Hancock has authored 19 papers receiving a total of 676 indexed citations (citations by other indexed papers that have themselves been cited), including 9 papers in Marketing, 8 papers in Social Psychology and 8 papers in Sociology and Political Science. Recurrent topics in Tyler Hancock's work include Digital Marketing and Social Media (6 papers), Customer Service Quality and Loyalty (5 papers) and Death Anxiety and Social Exclusion (4 papers). Tyler Hancock is often cited by papers focused on Digital Marketing and Social Media (6 papers), Customer Service Quality and Loyalty (5 papers) and Death Anxiety and Social Exclusion (4 papers). Tyler Hancock collaborates with scholars based in United States. Tyler Hancock's co-authors include Tianling Xie, Iryna Pentina, F. Gérard Adams, Alexandra Krallman, Mark J. Pelletier, Carol L. Jones, Clay M. Voorhees, Ainsworth Anthony Bailey, Jennifer L. Stevens and Jason E. Lueg and has published in prestigious journals such as Journal of Business Research, Computers in Human Behavior and Journal of Retailing.

In The Last Decade

Tyler Hancock

19 papers receiving 639 citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Exploring relationship development with social chatbots: A mixed-method study of replika

2022 192 citations Iryna Pentina, Tyler Hancock et al. Computers in Human Behavior profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Tyler Hancock United States	11	302	268	175	139	109	19	676
Qian Hu China	10	229 0.8×	176 0.7×	69 0.4×	183 1.3×	87 0.8×	13	513
Yuhosua Ryoo United States	14	237 0.8×	128 0.5×	217 1.2×	82 0.6×	85 0.8×	29	548
Gülen Sarial‐Abi Denmark	12	316 1.0×	79 0.3×	366 2.1×	168 1.2×	43 0.4×	25	677
Linwan Wu United States	16	457 1.5×	111 0.4×	350 2.0×	63 0.5×	170 1.6×	45	705
Rocky Peng Chen Hong Kong	8	259 0.9×	163 0.6×	291 1.7×	216 1.6×	46 0.4×	11	606
Haiyan Jia United States	11	439 1.5×	165 0.6×	53 0.3×	119 0.9×	126 1.2×	29	741
Agata Mirowska France	8	356 1.2×	112 0.4×	140 0.8×	66 0.5×	58 0.5×	13	536
Matthew D. Rocklage United States	15	330 1.1×	115 0.4×	196 1.1×	121 0.9×	23 0.2×	21	586
Joseph F. Rocereto United States	9	354 1.2×	84 0.3×	421 2.4×	142 1.0×	53 0.5×	13	663

Countries citing papers authored by Tyler Hancock

Since Specialization

Citations

This map shows the geographic impact of Tyler Hancock's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Tyler Hancock with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Tyler Hancock more than expected).

Fields of papers citing papers by Tyler Hancock

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Tyler Hancock. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Tyler Hancock. The network helps show where Tyler Hancock may publish in the future.

Co-authorship network of co-authors of Tyler Hancock

This figure shows the co-authorship network connecting the top 25 collaborators of Tyler Hancock. A scholar is included among the top collaborators of Tyler Hancock based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Tyler Hancock. Tyler Hancock is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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19 of 19 papers shown

Mallin, Michael L., Tyler Hancock, Ellen Bolman Pullins, & Catherine Johnson. (2025). Salesperson emotional intelligence at work: A resource-based perspective of subjective well-being determinants and organizational outcomes. Industrial Marketing Management. 125. 373–385. 1 indexed citations

Stevens, Jennifer L., et al.. (2023). Trauma's effects on shopper choice confusion: The role of psychological hardiness and retailer strategies as mitigating factors. Journal of Retailing and Consumer Services. 72. 103277–103277. 4 indexed citations

Hancock, Tyler, Michael L. Mallin, Ellen Bolman Pullins, & Catherine Johnson. (2023). I want what they have: the impact of salesperson envy on customer relationships amid organizational disruption. Journal of Business and Industrial Marketing. 39(4). 692–707. 1 indexed citations

Pentina, Iryna, Tianling Xie, Tyler Hancock, & Ainsworth Anthony Bailey. (2023). Consumer–machine relationships in the age of artificial intelligence: Systematic literature review and research directions. Psychology and Marketing. 40(8). 1593–1614. 67 indexed citations

Hancock, Tyler, et al.. (2023). Integrating technology within the sales-service ecosystem: the emergent sales techno-ecosystem. European Journal of Marketing. 58(3). 782–811. 10 indexed citations

Hancock, Tyler, et al.. (2023). How do Machiavellianism, narcissism and psychopathy tendencies influence consumer avoidance and revenge-seeking following a service failure?. Journal of Consumer Marketing. 40(6). 721–733. 9 indexed citations

Xie, Tianling, Iryna Pentina, & Tyler Hancock. (2023). Friend, mentor, lover: does chatbot engagement lead to psychological dependence?. Journal of service management. 34(4). 806–828. 66 indexed citations

Hancock, Tyler, Ellen Bolman Pullins, Catherine Johnson, & Michael L. Mallin. (2022). Understanding How Salesperson Envy and Emotional Exhaustion Lead to Negative Consequences: The Role of Motivation. Journal of Business-to-Business Marketing. 29(3-4). 369–386. 3 indexed citations

Mallin, Michael L., Tyler Hancock, Ellen Bolman Pullins, & Bashar S. Gammoh. (2022). Salesperson’s perceived personal identification with supervisor and the relationship with turnover intention and performance: a mediated motivation model. Journal of Personal Selling and Sales Management. 42(3). 243–264. 12 indexed citations

10.

Jones, Carol L., et al.. (2022). Engaging the Avatar: The effects of authenticity signals during chat-based service recoveries. Journal of Business Research. 144. 703–716. 74 indexed citations

11.

Hancock, Tyler, et al.. (2022). Ideally human-ish: How anthropomorphized do you have to be in shopper-facing retail technology?. Journal of Retailing. 98(4). 685–705. 7 indexed citations

12.

Pentina, Iryna, Tyler Hancock, & Tianling Xie. (2022). Exploring relationship development with social chatbots: A mixed-method study of replika. Computers in Human Behavior. 140. 107600–107600. 192 indexed citations breakdown →

13.

Hancock, Tyler, et al.. (2022). Fueling and cooling firestorms: how online community members enable and disable online negative e-WOM. Journal of Product & Brand Management. 32(2). 286–304. 19 indexed citations

14.

Hancock, Tyler, F. Gérard Adams, Michael Breazeale, Jason E. Lueg, & Kevin J. Shanahan. (2022). Beware the predatory shopper: exploring social vigilantism and proactivity in the exploitation of online pricing mistakes. Journal of Consumer Marketing. 39(7). 744–755. 1 indexed citations

15.

Pelletier, Mark J., Alexandra Krallman, F. Gérard Adams, & Tyler Hancock. (2020). One size doesn’t fit all: a uses and gratifications analysis of social media platforms. Journal of Research in Interactive Marketing. 14(2). 269–284. 135 indexed citations

16.

Hancock, Tyler, F. Gérard Adams, Michael Breazeale, & Jason E. Lueg. (2020). Exploring jealousy and envy in communal relationship revenge-seeking. Journal of Consumer Marketing. 37(6). 687–699. 14 indexed citations

17.

Stevens, Jennifer L., et al.. (2020). Signaling green: Investigating signals of expertise and prosocial orientation to enhance consumer trust. Journal of Consumer Behaviour. 19(6). 632–644. 32 indexed citations

18.

Hancock, Tyler, et al.. (2018). There’s Never Enough: A Taxonomy of Online Retail Scarcity Cues. 1. 1 indexed citations

19.

Williams, Zachary, et al.. (2018). Positioning through B2B carrier signals: Understanding how service quality is communicated via websites. Industrial Marketing Management. 81. 54–64. 28 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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