Joel E. Collier

4.3k total citations · 2 hit papers
31 papers, 3.0k citations indexed

About

Joel E. Collier is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Joel E. Collier has authored 31 papers receiving a total of 3.0k indexed citations (citations by other indexed papers that have themselves been cited), including 20 papers in Organizational Behavior and Human Resource Management, 19 papers in Marketing and 13 papers in Sociology and Political Science. Recurrent topics in Joel E. Collier's work include Customer Service Quality and Loyalty (20 papers), Consumer Retail Behavior Studies (11 papers) and Technology Adoption and User Behaviour (8 papers). Joel E. Collier is often cited by papers focused on Customer Service Quality and Loyalty (20 papers), Consumer Retail Behavior Studies (11 papers) and Technology Adoption and User Behaviour (8 papers). Joel E. Collier collaborates with scholars based in United States. Joel E. Collier's co-authors include Carol C. Bienstock, Donald C. Barnes, Daniel L. Sherrell, Sheryl E. Kimes, Alisha Horky, Mark J. Pelletier, Michael Breazeale, Allyn White, Kelly Wilder and Melissa Moore and has published in prestigious journals such as Journal of Business Research, Journal of the Academy of Marketing Science and Journal of Retailing.

In The Last Decade

Joel E. Collier

30 papers receiving 2.8k citations

Hit Papers

Measuring Service Quality in E-Retailing 2006 2026 2012 2019 2006 2020 250 500 750
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. Measuring Service Quality in E-Retailing
    2006 758 citations Joel E. Collier, Carol C. Bienstock Journal of Service Research profile →
  2. Applied Structural Equation Modeling Using AMOS
    2020 555 citations Joel E. Collier profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Joel E. Collier United States 21 1.4k 1.3k 1.3k 1.0k 256 31 3.0k
Sandra Streukens Belgium 21 1.6k 1.1× 1.4k 1.1× 1.4k 1.1× 1.3k 1.2× 200 0.8× 39 3.5k
Arnold Japutra Australia 33 804 0.6× 1.9k 1.4× 1.8k 1.4× 617 0.6× 219 0.9× 101 3.2k
Leslie Stoel United States 24 1.4k 1.0× 2.5k 1.9× 2.0k 1.6× 1.7k 1.7× 230 0.9× 46 4.1k
Ahmad Jamal United Kingdom 28 1.1k 0.8× 1.5k 1.2× 1.7k 1.3× 476 0.5× 196 0.8× 49 3.2k
Sertan Kabadayi United States 23 718 0.5× 1.2k 0.9× 1.5k 1.2× 559 0.5× 383 1.5× 55 3.2k
Ling Zhao China 20 814 0.6× 1.0k 0.8× 2.6k 2.1× 1.8k 1.8× 269 1.1× 33 3.5k
Khaldoon Nusair United States 28 1.1k 0.8× 1.9k 1.4× 2.6k 2.1× 1.5k 1.4× 131 0.5× 65 3.7k
Yelena Tsarenko Australia 28 919 0.6× 1.2k 0.9× 1.1k 0.9× 455 0.4× 462 1.8× 63 2.6k
David L. Mothersbaugh United States 22 2.1k 1.5× 2.7k 2.0× 1.7k 1.4× 1.1k 1.1× 273 1.1× 32 4.4k
Niels Schillewaert Belgium 22 954 0.7× 980 0.8× 1.4k 1.1× 1.1k 1.0× 305 1.2× 41 3.5k

Countries citing papers authored by Joel E. Collier

Since Specialization
Citations

This map shows the geographic impact of Joel E. Collier's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Joel E. Collier with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Joel E. Collier more than expected).

Fields of papers citing papers by Joel E. Collier

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Joel E. Collier. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Joel E. Collier. The network helps show where Joel E. Collier may publish in the future.

Co-authorship network of co-authors of Joel E. Collier

This figure shows the co-authorship network connecting the top 25 collaborators of Joel E. Collier. A scholar is included among the top collaborators of Joel E. Collier based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Joel E. Collier. Joel E. Collier is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Wen, J. J., Michael Breazeale, & Joel E. Collier. (2025). Rise of the Machines: Customer Preference for Service Robots Across Different Settings. Journal of Consumer Behaviour. 24(3). 1340–1357. 2 indexed citations
2.
Collier, Joel E., et al.. (2022). Nostalgia and Forestalgia: Insights, Evaluation, and Implications for Advertising and Product Typology. Journal of Advertising. 52(2). 193–210. 11 indexed citations
3.
Hancock, Tyler, et al.. (2022). Ideally human-ish: How anthropomorphized do you have to be in shopper-facing retail technology?. Journal of Retailing. 98(4). 685–705. 7 indexed citations
4.
Collier, Joel E.. (2020). Applied Structural Equation Modeling Using AMOS. 555 indexed citations breakdown →
5.
6.
Pelletier, Mark J. & Joel E. Collier. (2018). Experiential Purchase Quality. Journal of Service Research. 21(4). 456–473. 39 indexed citations
7.
Collier, Joel E., Michael Breazeale, & Allyn White. (2017). Giving back the “self” in self service: customer preferences in self-service failure recovery. Journal of Services Marketing. 31(6). 604–617. 54 indexed citations
8.
Collier, Joel E., et al.. (2017). Idiosyncratic service experiences: When customers desire the extraordinary in a service encounter. Journal of Business Research. 84. 150–161. 72 indexed citations
9.
Collier, Joel E., et al.. (2015). How customers view self-service technologies. CERN Document Server (European Organization for Nuclear Research). 57(1). 25–26. 21 indexed citations
10.
Kimes, Sheryl E. & Joel E. Collier. (2014). Ready and Willing: Restaurant Customers’ View of Payment Technology. Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University).
11.
Collier, Joel E. & Donald C. Barnes. (2014). Self-service delight: Exploring the hedonic aspects of self-service. Journal of Business Research. 68(5). 986–993. 101 indexed citations
12.
Wilder, Kelly, Joel E. Collier, & Donald C. Barnes. (2014). Tailoring to Customers’ Needs. Journal of Service Research. 17(4). 446–459. 104 indexed citations
13.
Barnes, Donald C., Joel E. Collier, & Stacey G. Robinson. (2014). Customer delight and work engagement. Journal of Services Marketing. 28(5). 380–390. 44 indexed citations
14.
White, Allyn, Michael Breazeale, & Joel E. Collier. (2012). The Effects of Perceived Fairness on Customer Responses to Retailer SST Push Policies. Journal of Retailing. 88(2). 250–261. 57 indexed citations
15.
Collier, Joel E. & Sheryl E. Kimes. (2012). Only If It Is Convenient. Journal of Service Research. 16(1). 39–51. 204 indexed citations
16.
Collier, Joel E. & Daniel L. Sherrell. (2009). Examining the influence of control and convenience in a self-service setting. Journal of the Academy of Marketing Science. 38(4). 490–509. 218 indexed citations
17.
Collier, Joel E., et al.. (2008). Exposure of Violent Video Games to Children and Public Policy Implications. Journal of Public Policy & Marketing. 27(1). 107–112. 12 indexed citations
18.
Collier, Joel E. & Carol C. Bienstock. (2007). An analysis of how nonresponse error is assessed in academic marketing research. Marketing Theory. 7(2). 163–183. 69 indexed citations
19.
Collier, Joel E. & Carol C. Bienstock. (2006). How do customers judge quality in an e-tailer?. MIT Sloan management review. 48(1). 35–40. 52 indexed citations
20.
Stafford, Marla Royne, Thomas F. Stafford, & Joel E. Collier. (2006). The dimensionality of environmental concern: validation of component measures. Interdisciplinary Environmental Review. 8(1). 43–43. 2 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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