Stephanie Dellande

580 total citations
18 papers, 445 citations indexed

About

Stephanie Dellande is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Sociology and Political Science. According to data from OpenAlex, Stephanie Dellande has authored 18 papers receiving a total of 445 indexed citations (citations by other indexed papers that have themselves been cited), including 9 papers in Marketing, 9 papers in Organizational Behavior and Human Resource Management and 8 papers in Sociology and Political Science. Recurrent topics in Stephanie Dellande's work include Customer Service Quality and Loyalty (9 papers), Psychology of Social Influence (6 papers) and Consumer Retail Behavior Studies (5 papers). Stephanie Dellande is often cited by papers focused on Customer Service Quality and Loyalty (9 papers), Psychology of Social Influence (6 papers) and Consumer Retail Behavior Studies (5 papers). Stephanie Dellande collaborates with scholars based in United States, United Kingdom and Latvia. Stephanie Dellande's co-authors include Mary C. Gilly, John L. Graham, Prashanth U. Nyer, Hope Jensen Schau, Maheshkumar P. Joshi, Ravi Kathuria, Samantha N. N. Cross, Tiffany Barnett White, Pamela A. Kennett‐Hensel and Jerome D. Williams and has published in prestigious journals such as SHILAP Revista de lepidopterología, Journal of Marketing and Journal of Business Research.

In The Last Decade

Stephanie Dellande

16 papers receiving 405 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Stephanie Dellande United States 8 243 222 145 49 46 18 445
Robin L. Snipes United States 11 166 0.7× 261 1.2× 146 1.0× 82 1.7× 64 1.4× 17 551
Mahmoud A. Darrat United States 9 208 0.9× 238 1.1× 230 1.6× 18 0.4× 30 0.7× 13 510
Cindy B. Rippé United States 12 264 1.1× 151 0.7× 137 0.9× 25 0.5× 16 0.3× 25 431
Abdulla M. Alhemoud Oman 5 118 0.5× 174 0.8× 254 1.8× 85 1.7× 28 0.6× 10 456
James L. Oakley United States 6 97 0.4× 168 0.8× 110 0.8× 26 0.5× 39 0.8× 9 388
Suri Weisfeld‐Spolter United States 13 263 1.1× 150 0.7× 178 1.2× 22 0.4× 17 0.4× 26 446
Darrell E. Bartholomew United States 8 192 0.8× 283 1.3× 172 1.2× 10 0.2× 98 2.1× 11 513
Umar Iqbal Siddiqi Pakistan 13 234 1.0× 159 0.7× 325 2.2× 17 0.3× 24 0.5× 22 530
Wanda M. Costen United States 12 100 0.4× 226 1.0× 196 1.4× 20 0.4× 25 0.5× 18 494
Tali Seger-Guttmann Israel 10 165 0.7× 175 0.8× 182 1.3× 19 0.4× 25 0.5× 28 388

Countries citing papers authored by Stephanie Dellande

Since Specialization
Citations

This map shows the geographic impact of Stephanie Dellande's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Stephanie Dellande with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Stephanie Dellande more than expected).

Fields of papers citing papers by Stephanie Dellande

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Stephanie Dellande. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Stephanie Dellande. The network helps show where Stephanie Dellande may publish in the future.

Co-authorship network of co-authors of Stephanie Dellande

This figure shows the co-authorship network connecting the top 25 collaborators of Stephanie Dellande. A scholar is included among the top collaborators of Stephanie Dellande based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Stephanie Dellande. Stephanie Dellande is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

18 of 18 papers shown
1.
Cross, Samantha N. N., Stephanie Dellande, & Sterling A. Bone. (2023). People of color get so used to discrimination in stores they don’t always notice bad customer service.
2.
Cross, Samantha N. N. & Stephanie Dellande. (2022). Fulfilling Jerome’s Legacy. Journal of the Association for Consumer Research. 8(1). 1–7. 3 indexed citations
3.
Bone, Sterling A., Glenn L. Christensen, Jerome D. Williams, Samantha N. N. Cross, & Stephanie Dellande. (2022). Moving beyond Perceptions: Examining Service Disparities among Consumers. Journal of the Association for Consumer Research. 8(1). 107–119. 7 indexed citations
4.
Dellande, Stephanie, et al.. (2018). Academic and social integration: psychosocial support and the role of developmental networks in the DBA. Studies in Continuing Education. 41(2). 241–258. 3 indexed citations
5.
Dellande, Stephanie, et al.. (2017). Temptation's itch: Mindlessness, acceptance, and mindfulness in a debt management program. Journal of Business Research. 77. 81–94. 15 indexed citations
6.
Hager, Mark A., et al.. (2015). Long-Term Services Requiring Customer Participation And Compliance. 8(1). 21–28. 1 indexed citations
7.
Dellande, Stephanie, Mary C. Gilly, & John L. Graham. (2015). Managing consumer debt: Culture, compliance, and completion. Journal of Business Research. 69(7). 2594–2602. 13 indexed citations
8.
Gilly, Mary C., et al.. (2014). Less Is Core: Consumer Debt Repayment and the Budget Constraint Paradox. ACR North American Advances. 1 indexed citations
9.
Dellande, Stephanie & Prashanth U. Nyer. (2013). Self‐regulatory focus: the impact on long‐term consumer compliance behavior. Management Research Review. 36(7). 664–673. 3 indexed citations
10.
White, Tiffany Barnett, Gail Ayala Taylor, & Stephanie Dellande. (2011). Extrinsic And Intrinsic Motivators Of Customer Participation In Compliance Dependent Services. International Business & Economics Research Journal (IBER). 2(11). 2 indexed citations
11.
Kennett‐Hensel, Pamela A., Paul J. Hensel, & Stephanie Dellande. (2010). The Marketing Research Portfolio: A Pedagogical Alternative for Improving Student Performance. SHILAP Revista de lepidopterología. 16(1). 3 indexed citations
12.
Nyer, Prashanth U. & Stephanie Dellande. (2009). Public commitment as a motivator for weight loss. Psychology and Marketing. 27(1). 1–12. 50 indexed citations
13.
Kathuria, Ravi, Maheshkumar P. Joshi, & Stephanie Dellande. (2008). International growth strategies of service and manufacturing firms. International Journal of Operations & Production Management. 28(10). 968–990. 18 indexed citations
14.
Dellande, Stephanie & Prashanth U. Nyer. (2007). Using Public Commitment to Gain Customer Compliance. ACR North American Advances. 6 indexed citations
15.
Schau, Hope Jensen, Stephanie Dellande, & Mary C. Gilly. (2006). The impact of code switching on service encounters. Journal of Retailing. 83(1). 65–78. 69 indexed citations
16.
Dellande, Stephanie, Mary C. Gilly, & John L. Graham. (2004). Gaining Compliance and Losing Weight: The Role of the Service Provider in Health Care Services. Journal of Marketing. 68(3). 78–91. 237 indexed citations
17.
Dellande, Stephanie, et al.. (2004). Factors in gaining compliance toward an acceptable level of personal unsecured debt. International Journal of Bank Marketing. 22(4). 279–290. 14 indexed citations
18.
Dellande, Stephanie & Gail Ayala Taylor. (2004). The Role of Written Provider Communication in External Client Participation. Health Marketing Quarterly. 21(4). 31–50.

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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2026