Christine Mathies

568 total citations
18 papers, 418 citations indexed

About

Christine Mathies is a scholar working on Sociology and Political Science, Organizational Behavior and Human Resource Management and Marketing. According to data from OpenAlex, Christine Mathies has authored 18 papers receiving a total of 418 indexed citations (citations by other indexed papers that have themselves been cited), including 12 papers in Sociology and Political Science, 10 papers in Organizational Behavior and Human Resource Management and 8 papers in Marketing. Recurrent topics in Christine Mathies's work include Customer Service Quality and Loyalty (8 papers), Digital Marketing and Social Media (6 papers) and Humor Studies and Applications (5 papers). Christine Mathies is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Digital Marketing and Social Media (6 papers) and Humor Studies and Applications (5 papers). Christine Mathies collaborates with scholars based in Australia, Thailand and Malaysia. Christine Mathies's co-authors include Paul G. Patterson, Siegfried P. Gudergan, Tung Moi Chiew, Jenny Lee, Michael Kleinaltenkamp, Ko de Ruyter, Ko de Ruyter, Martin Wetzels, Liem Viet Ngo and Anthony Wong and has published in prestigious journals such as Journal of Travel Research, Journal of Retailing and Consumer Services and Journal of Services Marketing.

In The Last Decade

Christine Mathies

17 papers receiving 398 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Christine Mathies Australia	11	189	181	124	84	68	18	418
Eeva-Liisa Oikarinen Finland	12	158 0.8×	255 1.4×	111 0.9×	99 1.2×	128 1.9×	21	503
Chundong Zheng China	10	98 0.5×	148 0.8×	145 1.2×	79 0.9×	46 0.7×	38	503
Douglas Bryson France	12	294 1.6×	248 1.4×	73 0.6×	43 0.5×	44 0.6×	24	497
Sydney Chinchanachokchai United States	10	166 0.9×	233 1.3×	125 1.0×	45 0.5×	36 0.5×	27	458
Frank Mathmann Australia	12	205 1.1×	210 1.2×	57 0.5×	61 0.7×	41 0.6×	35	374
Wolfgang Weitzl Austria	12	221 1.2×	314 1.7×	158 1.3×	36 0.4×	47 0.7×	20	489
Lingjing Zhan Hong Kong	4	353 1.9×	319 1.8×	110 0.9×	58 0.7×	46 0.7×	5	503
Todd J. Bacile United States	9	203 1.1×	273 1.5×	127 1.0×	36 0.4×	36 0.5×	13	407
Stefan F. Bernritter Netherlands	12	332 1.8×	436 2.4×	96 0.8×	47 0.6×	77 1.1×	15	616
Danilo C. Dantas Canada	8	184 1.0×	206 1.1×	46 0.4×	30 0.4×	33 0.5×	18	366

Countries citing papers authored by Christine Mathies

Since Specialization

Citations

This map shows the geographic impact of Christine Mathies's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Christine Mathies with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Christine Mathies more than expected).

Fields of papers citing papers by Christine Mathies

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Christine Mathies. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Christine Mathies. The network helps show where Christine Mathies may publish in the future.

Co-authorship network of co-authors of Christine Mathies

This figure shows the co-authorship network connecting the top 25 collaborators of Christine Mathies. A scholar is included among the top collaborators of Christine Mathies based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Christine Mathies. Christine Mathies is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

18 of 18 papers shown

Mathies, Christine, Jenny Lee, Paul G. Patterson, & Tung Moi Chiew. (2025). Impacts of humour use and humour-endorsing climate on job stress and satisfaction among frontline healthcare service employees. Journal of Services Marketing. 39(7). 850–863.

Lee, Jenny, et al.. (2023). Authentic isn't always best: When inauthentic social media influencers induce positive consumer purchase intention through inspiration. Journal of Retailing and Consumer Services. 75. 103521–103521. 43 indexed citations

Assemi, Behrang, et al.. (2022). Who Gets the Job? Synthesis of Literature Findings on Provider Success in Crowdsourcing Marketplaces. Pacific Asia journal of the Association for Information Systems. 14. 40–73. 3 indexed citations

Mathies, Christine, et al.. (2021). Customer acceptance of frontline service robots in retail banking: A qualitative approach. Journal of service management. 33(2). 321–341. 49 indexed citations

Mathies, Christine, et al.. (2020). We're So Bad It's Funny - Effects of Using Humour in the Marketing Communication of Low-Quality Service Providers. RePEc: Research Papers in Economics. 4(2-3). 84–99. 2 indexed citations

Chiew, Tung Moi, Christine Mathies, & Paul G. Patterson. (2018). The effect of humour usage on customer’s service experiences. Australian Journal of Management. 44(1). 109–127. 27 indexed citations

Chiew, Tung Moi, Christine Mathies, & Paul G. Patterson. (2018). The Effect of Humour Usage on Customer’s Service Experiences. UMS Institutional Repository (Universiti Malaysia Sabah). 1 indexed citations

Mathies, Christine, Jenny Lee, & Anthony Wong. (2018). Service models and culture: impact on work behaviours. Journal of Services Marketing. 32(5). 616–628. 6 indexed citations

Mathies, Christine, et al.. (2017). Continued value creation in crowdsourcing from creative process engagement. Journal of Services Marketing. 32(1). 19–33. 39 indexed citations

10.

Mathies, Christine, Tung Moi Chiew, & Michael Kleinaltenkamp. (2016). The antecedents and consequences of humour for service. Journal of Service Theory and Practice. 26(2). 137–162. 49 indexed citations

11.

Mathies, Christine, et al.. (2014). A Hierarchical Model of Virtual Experience and Its Influences on the Perceived Value and Loyalty of Customers. International Journal of Electronic Commerce. 19(2). 126–158. 49 indexed citations

12.

Mathies, Christine, et al.. (2013). The Effects of Customer-Centric Marketing and Revenue Management on Travelers’ Choices. Journal of Travel Research. 52(4). 479–493. 21 indexed citations

13.

Mathies, Christine & Liem Viet Ngo. (2013). New insights into the climate–attitudes–outcome framework: Empirical evidence from the Australian service sector. Australian Journal of Management. 39(3). 473–491. 15 indexed citations

14.

Mathies, Christine & Siegfried P. Gudergan. (2012). Do status levels in loyalty programmes change customers’ willingness to pay?. Journal of Revenue and Pricing Management. 11(3). 274–288. 17 indexed citations

15.

Mathies, Christine, et al.. (2011). Customer service understanding: gender differences of frontline employees. Managing Service Quality. 21(6). 636–648. 61 indexed citations

16.

Mathies, Christine & Siegfried P. Gudergan. (2010). The Role of Fairness in Modelling Customer Choice. Australasian Marketing Journal (AMJ). 19(1). 22–29. 10 indexed citations

17.

Mathies, Christine & Siegfried P. Gudergan. (2007). Revenue management and customer centric marketing — How do they influence travellers' choices?. Journal of Revenue and Pricing Management. 6(4). 331–346. 25 indexed citations

18.

Gudergan, Siegfried P., et al.. (2004). Negotiation style measurement scale development and testing.. OPUS - Open Publications of UTS Scholars (University of Technology Sydney). 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact