Pratibha A. Dabholkar

11.7k total citations · 4 hit papers
33 papers, 8.3k citations indexed

About

Pratibha A. Dabholkar is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Information Systems and Management. According to data from OpenAlex, Pratibha A. Dabholkar has authored 33 papers receiving a total of 8.3k indexed citations (citations by other indexed papers that have themselves been cited), including 21 papers in Organizational Behavior and Human Resource Management, 14 papers in Marketing and 13 papers in Information Systems and Management. Recurrent topics in Pratibha A. Dabholkar's work include Customer Service Quality and Loyalty (19 papers), Technology Adoption and User Behaviour (12 papers) and Digital Marketing and Social Media (10 papers). Pratibha A. Dabholkar is often cited by papers focused on Customer Service Quality and Loyalty (19 papers), Technology Adoption and User Behaviour (12 papers) and Digital Marketing and Social Media (10 papers). Pratibha A. Dabholkar collaborates with scholars based in United States, Netherlands and Indonesia. Pratibha A. Dabholkar's co-authors include Richard P. Bagozzi, Dayle I. Thorpe, Joseph O. Rentz, C. David Shepherd, L. Michelle Bobbitt, Xiaojing Sheng, R.T. Frambach, Machiel J. Reinders, Willemijn van Dolen and Eunju Lee and has published in prestigious journals such as Journal of Consumer Research, Journal of Business Research and Journal of the Academy of Marketing Science.

In The Last Decade

Pratibha A. Dabholkar

33 papers receiving 7.2k citations

Hit Papers

A measure of service quality for retail stores: Scale dev... 1996 2026 2006 2016 1996 2002 1996 2000 400 800 1.2k
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. A measure of service quality for retail stores: Scale development and validation
    1996 1.5k citations Pratibha A. Dabholkar, Dayle I. Thorpe et al. Journal of the Academy of Marketing Science profile →
  2. An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors
    2002 1.4k citations Pratibha A. Dabholkar, Richard P. Bagozzi Journal of the Academy of Marketing Science profile →
  3. Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality
    1996 1.2k citations Pratibha A. Dabholkar International Journal of Research in Marketing profile →
  4. A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study
    2000 1.1k citations Pratibha A. Dabholkar, C. David Shepherd et al. Journal of Retailing profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Pratibha A. Dabholkar United States 27 5.0k 4.4k 3.5k 3.5k 798 33 8.3k
Matthew L. Meuter United States 18 4.1k 0.8× 3.7k 0.8× 3.6k 1.0× 3.6k 1.0× 796 1.0× 25 7.9k
Richard A. Spreng United States 19 4.5k 0.9× 3.7k 0.8× 2.8k 0.8× 2.0k 0.6× 651 0.8× 32 6.8k
Jay Kandampully United States 51 4.6k 0.9× 5.6k 1.3× 5.0k 1.4× 1.8k 0.5× 1.2k 1.6× 121 9.8k
Mary C. Gilly United States 33 3.2k 0.6× 4.0k 0.9× 4.0k 1.1× 2.6k 0.7× 654 0.8× 72 7.8k
Carol Surprenant United States 10 5.1k 1.0× 3.7k 0.9× 2.6k 0.7× 1.6k 0.4× 696 0.9× 12 6.8k
Beverley Sparks Australia 43 4.0k 0.8× 4.4k 1.0× 6.3k 1.8× 1.6k 0.5× 455 0.6× 98 9.0k
Katherine N. Lemon United States 36 7.5k 1.5× 9.8k 2.2× 4.8k 1.4× 2.1k 0.6× 1.4k 1.8× 64 13.2k
Venkatesh Shankar United States 37 3.9k 0.8× 5.3k 1.2× 4.1k 1.2× 2.9k 0.8× 1.6k 2.0× 78 9.5k
Ellen Garbarino Australia 24 4.0k 0.8× 3.6k 0.8× 2.9k 0.8× 1.5k 0.4× 863 1.1× 48 6.6k
Tor W. Andreassen Norway 31 3.6k 0.7× 3.4k 0.8× 2.2k 0.6× 1.1k 0.3× 810 1.0× 62 5.7k

Countries citing papers authored by Pratibha A. Dabholkar

Since Specialization
Citations

This map shows the geographic impact of Pratibha A. Dabholkar's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Pratibha A. Dabholkar with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Pratibha A. Dabholkar more than expected).

Fields of papers citing papers by Pratibha A. Dabholkar

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Pratibha A. Dabholkar. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Pratibha A. Dabholkar. The network helps show where Pratibha A. Dabholkar may publish in the future.

Co-authorship network of co-authors of Pratibha A. Dabholkar

This figure shows the co-authorship network connecting the top 25 collaborators of Pratibha A. Dabholkar. A scholar is included among the top collaborators of Pratibha A. Dabholkar based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Pratibha A. Dabholkar. Pratibha A. Dabholkar is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Dabholkar, Pratibha A. & Xiaojing Sheng. (2012). Consumer participation and the trust transference process in using online recommendation agents. ScholarWorks @ UTRGV (The University of Texas Rio Grande Valley). 3 indexed citations
2.
Dabholkar, Pratibha A. & Xiaojing Sheng. (2011). Consumer participation in using online recommendation agents: effects on satisfaction, trust, and purchase intentions. Service Industries Journal. 32(9). 1433–1449. 186 indexed citations
3.
Dellaert, Benedict G. C. & Pratibha A. Dabholkar. (2009). Increasing the Attractiveness of Mass Customization: The Role of Complementary On-line Services and Range of Options. International Journal of Electronic Commerce. 13(3). 43–70. 66 indexed citations
4.
Dabholkar, Pratibha A., Willemijn van Dolen, & Ko de Ruyter. (2009). A dual‐sequence framework for B2C relationship formation: Moderating effects of employee communication style in online group chat. Psychology and Marketing. 26(2). 145–174. 51 indexed citations
5.
Dabholkar, Pratibha A., et al.. (2007). The role of customer contact employees as external customers: A conceptual framework for marketing strategy and future research. Journal of Business Research. 61(9). 959–967. 48 indexed citations
6.
Dolen, Willemijn van, Pratibha A. Dabholkar, & Ko de Ruyter. (2007). Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style. Journal of Retailing. 83(3). 339–358. 176 indexed citations
7.
Rentz, Joseph O., C. David Shepherd, Armen Tashchian, Pratibha A. Dabholkar, & Robert T. Ladd. (2002). A Measure of Selling Skill: Scale Development and Validation. Journal of Personal Selling and Sales Management. 22(1). 13–21. 145 indexed citations
8.
Dabholkar, Pratibha A. & Richard P. Bagozzi. (2002). An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors. Journal of the Academy of Marketing Science. 30(3). 184–201. 197 indexed citations
9.
Bobbitt, L. Michelle & Pratibha A. Dabholkar. (2001). Integrating attitudinal theories to understand and predict use of technology‐based self‐service. International Journal of Service Industry Management. 12(5). 423–450. 272 indexed citations
10.
Bagozzi, Richard P. & Pratibha A. Dabholkar. (2000). Discursive psychology: An alternative conceptual foundation to means-end chain theory. Psychology and Marketing. 17(7). 535–586. 97 indexed citations
11.
Dabholkar, Pratibha A., C. David Shepherd, & Dayle I. Thorpe. (2000). A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study. Journal of Retailing. 76(2). 139–173. 1060 indexed citations breakdown →
12.
Dabholkar, Pratibha A., et al.. (1999). Service Evaluation and Switching Behavior for Experiential Services: An Empirical Test of Gender Differences within a Broader Conceptual Framework. The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior. 12. 19 indexed citations
13.
Dabholkar, Pratibha A. & Sabrina Neeley. (1998). Managing interdependency: a taxonomy for business‐to‐business relationships. Journal of Business and Industrial Marketing. 13(6). 439–460. 35 indexed citations
14.
Dabholkar, Pratibha A., Dayle I. Thorpe, & Joseph O. Rentz. (1996). A measure of service quality for retail stores: Scale development and validation. Journal of the Academy of Marketing Science. 24(1). 3–16. 1451 indexed citations breakdown →
15.
Dabholkar, Pratibha A.. (1996). Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality. International Journal of Research in Marketing. 13(1). 29–51. 1176 indexed citations breakdown →
16.
Dabholkar, Pratibha A.. (1995). A Contingency Framework For Predicting Causality Between Customer Satisfaction and Service Quality. ACR North American Advances. 133 indexed citations
17.
Dabholkar, Pratibha A., Dayle I. Thorpe, & Joseph O. Rentz. (1995). A Measure of Service Quality for Retail Stores: Scale Development and Validation. Journal of the Academy of Marketing Science. 24(1). 3–16. 183 indexed citations
18.
Dabholkar, Pratibha A., et al.. (1994). The Dynamics of Long-Term Business-to-Business Exchange Relationships. Journal of the Academy of Marketing Science. 22(2). 130–145. 161 indexed citations
19.
Dabholkar, Pratibha A.. (1992). Role of Affect and Need For Interaction in On-Site Service Encounters. ACR North American Advances. 47 indexed citations
20.
Dabholkar, Pratibha A. & James J. Kellaris. (1992). Toward understanding marketing students' ethical judgment of controversial personal selling practices. Journal of Business Research. 24(4). 313–329. 65 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact

Breakdown of academic impact, for papers by Matthew L. Meuter Breakdown of academic impact, for papers by Richard A. Spreng Breakdown of academic impact, for papers by Jay Kandampully Breakdown of academic impact, for papers by Mary C. Gilly Breakdown of academic impact, for papers by Carol Surprenant Breakdown of academic impact, for papers by Beverley Sparks Breakdown of academic impact, for papers by Katherine N. Lemon Breakdown of academic impact, for papers by Venkatesh Shankar Breakdown of academic impact, for papers by Ellen Garbarino Breakdown of academic impact, for papers by Tor W. Andreassen
Rankless by CCL
2026