Stefanie Paluch

4.4k total citations · 2 hit papers
33 papers, 2.7k citations indexed

About

Stefanie Paluch is a scholar working on Artificial Intelligence, Marketing and Information Systems and Management. According to data from OpenAlex, Stefanie Paluch has authored 33 papers receiving a total of 2.7k indexed citations (citations by other indexed papers that have themselves been cited), including 16 papers in Artificial Intelligence, 13 papers in Marketing and 8 papers in Information Systems and Management. Recurrent topics in Stefanie Paluch's work include AI in Service Interactions (16 papers), Service and Product Innovation (9 papers) and Technology Adoption and User Behaviour (8 papers). Stefanie Paluch is often cited by papers focused on AI in Service Interactions (16 papers), Service and Product Innovation (9 papers) and Technology Adoption and User Behaviour (8 papers). Stefanie Paluch collaborates with scholars based in Germany, United Kingdom and Singapore. Stefanie Paluch's co-authors include Jochen Wirtz, Werner H. Kunz, Paul G. Patterson, Thorsten Gruber, Antje Martins, Vinh Nhat Lu, Moritz Jörling, Robert Böhm, Sven Tuzovic and Nancy V. Wünderlich and has published in prestigious journals such as Journal of Business Research, Tourism Management and International Journal of Hospitality Management.

In The Last Decade

Stefanie Paluch

30 papers receiving 2.6k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Brave new world: service robots in the frontline

2018 1.4k citations Jochen Wirtz, Paul G. Patterson et al. Journal of service management profile →
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

2020 379 citations Vinh Nhat Lu, Jochen Wirtz et al. Journal of Service Theory and Practice profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Stefanie Paluch Germany	15	1.8k	1.1k	899	788	360	33	2.7k
Antje Martins Australia	5	1.3k 0.7×	874 0.8×	597 0.7×	562 0.7×	235 0.7×	5	2.0k
Oscar Hengxuan United States	17	1.3k 0.7×	1.1k 1.1×	679 0.8×	514 0.7×	583 1.6×	27	2.4k
Nancy V. Wünderlich Germany	17	850 0.5×	940 0.9×	1.1k 1.2×	399 0.5×	456 1.3×	36	2.3k
Craig Webster United States	24	1.1k 0.6×	1.5k 1.4×	593 0.7×	444 0.6×	218 0.6×	98	2.3k
Christian Brock Germany	15	593 0.3×	745 0.7×	687 0.8×	308 0.4×	485 1.3×	31	1.7k
Tae Hyun Baek United States	29	411 0.2×	1.6k 1.5×	1.5k 1.6×	342 0.4×	611 1.7×	91	3.0k
Arne De Keyser France	14	591 0.3×	765 0.7×	1.1k 1.2×	254 0.3×	249 0.7×	29	1.9k
Graeme McLean United Kingdom	22	743 0.4×	1.8k 1.7×	1.3k 1.4×	260 0.3×	1.3k 3.6×	35	3.0k
Xusen Cheng China	22	457 0.3×	1.1k 1.0×	762 0.8×	268 0.3×	547 1.5×	90	2.1k

Countries citing papers authored by Stefanie Paluch

Since Specialization

Citations

This map shows the geographic impact of Stefanie Paluch's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Stefanie Paluch with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Stefanie Paluch more than expected).

Fields of papers citing papers by Stefanie Paluch

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Stefanie Paluch. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Stefanie Paluch. The network helps show where Stefanie Paluch may publish in the future.

Co-authorship network of co-authors of Stefanie Paluch

This figure shows the co-authorship network connecting the top 25 collaborators of Stefanie Paluch. A scholar is included among the top collaborators of Stefanie Paluch based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Stefanie Paluch. Stefanie Paluch is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Heirati, Nima, et al.. (2025). Unintended consequences of service robots – Recent progress and future research directions. Journal of Business Research. 194. 115366–115366. 3 indexed citations

Wünderlich, Nancy V., Markus Blut, Christian Brock, et al.. (2025). How to use emerging service technologies to enhance customer centricity in business-to-business contexts: A conceptual framework and research agenda. Journal of Business Research. 192. 115284–115284. 3 indexed citations

Paluch, Stefanie, Valentina Pitardi, & Werner H. Kunz. (2024). The ethical edge: Understanding corporate digital responsibility in organizations. Organizational Dynamics. 53(2). 101058–101058. 2 indexed citations

Pitardi, Valentina, Jochen Wirtz, Stefanie Paluch, & Werner H. Kunz. (2024). Metaperception benefits of service robots in uncomfortable service encounters. Tourism Management. 105. 104939–104939. 29 indexed citations

Blut, Markus, et al.. (2023). Eliminating customer experience pain points in complex customer journeys through smart service solutions. Psychology and Marketing. 41(3). 592–609. 8 indexed citations

Pitardi, Valentina, Jochen Wirtz, Stefanie Paluch, & Werner H. Kunz. (2021). Service robots, agency and embarrassing service encounters. Journal of service management. 33(2). 389–414. 144 indexed citations

Tuzovic, Sven, Sertan Kabadayi, & Stefanie Paluch. (2021). To dine or not to dine? Collective wellbeing in hospitality in the COVID-19 era. International Journal of Hospitality Management. 95. 102892–102892. 51 indexed citations

Kampker, Achim, et al.. (2020). Erfolgsfaktoren bei der Markteinführung von datenbasierten Dienstleistungen im Maschinen- und Anlagenbau. RWTH Publications (RWTH Aachen).

Paluch, Stefanie & Jochen Wirtz. (2020). Artificial Intelligence and Robots in the Service Encounter. RePEc: Research Papers in Economics. 4(1). 3–8. 34 indexed citations

10.

Lu, Vinh Nhat, Jochen Wirtz, Werner H. Kunz, et al.. (2020). Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?. SSRN Electronic Journal. 23 indexed citations

11.

Lu, Vinh Nhat, Jochen Wirtz, Werner H. Kunz, et al.. (2020). Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?. Journal of Service Theory and Practice. 30(3). 361–391. 379 indexed citations breakdown →

12.

Köcher, Sören & Stefanie Paluch. (2019). “My bad”: investigating service failure effects in self-service and full-service settings. Journal of Services Marketing. 33(2). 181–191. 9 indexed citations

13.

Paluch, Stefanie, David Antons, Malte Brettel, et al.. (2019). Stage-gate and agile development in the digital age: Promises, perils, and boundary conditions. Journal of Business Research. 110. 495–501. 64 indexed citations

14.

Paluch, Stefanie & Sven Tuzovic. (2019). Persuaded self-tracking with wearable technology: carrot or stick?. Journal of Services Marketing. 33(4). 436–448. 34 indexed citations

15.

Tuzovic, Sven & Stefanie Paluch. (2018). Alexa - What's on my shopping list? Investigating consumer perceptions of voice-controlled devices. QUT ePrints (Queensland University of Technology). 1 indexed citations

16.

Paluch, Stefanie & Sven Tuzovic. (2017). Leveraging pushed self-tracking in the health insurance industry: How do individuals perceive smart wearables offered by insurance organization?. Journal of the Association for Information Systems. 2732. 4 indexed citations

17.

Wünderlich, Nancy V. & Stefanie Paluch. (2017). A Nice and Friendly Chat with a Bot: User Perceptions of AI-Based Service Agents. International Conference on Information Systems. 50 indexed citations

18.

Wentzel, Daniel, et al.. (2016). Does minimalistic product design equate to maximum liking? : The perception of visual design complexity. RWTH Publications (RWTH Aachen).

19.

Paluch, Stefanie & Nancy V. Wünderlich. (2016). Contrasting risk perceptions of technology-based service innovations in inter-organizational settings. Journal of Business Research. 69(7). 2424–2431. 55 indexed citations

20.

Paluch, Stefanie, et al.. (2015). ACCEPTANCE OF SOCIAL MEDIA BY ORGANIZATIONAL USERS - TESTING THE IMPACT OF SYSTEM DESIGN FEATURES. RWTH Publications (RWTH Aachen). 2 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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