Rhett H. Walker

1.2k total citations
17 papers, 871 citations indexed

About

Rhett H. Walker is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Rhett H. Walker has authored 17 papers receiving a total of 871 indexed citations (citations by other indexed papers that have themselves been cited), including 12 papers in Organizational Behavior and Human Resource Management, 9 papers in Marketing and 5 papers in Sociology and Political Science. Recurrent topics in Rhett H. Walker's work include Customer Service Quality and Loyalty (11 papers), Technology Adoption and User Behaviour (5 papers) and Consumer Retail Behavior Studies (4 papers). Rhett H. Walker is often cited by papers focused on Customer Service Quality and Loyalty (11 papers), Technology Adoption and User Behaviour (5 papers) and Consumer Retail Behavior Studies (4 papers). Rhett H. Walker collaborates with scholars based in Australia. Rhett H. Walker's co-authors include Lester W. Johnson, Heather Francis, Margaret Craig‐Lees, R Hecker, Paul G. Patterson, Christopher Lovelock, Paul M. Patterson, Dallas Hanson, John Gountas and Lindsay Nelson and has published in prestigious journals such as European Journal of Marketing, Journal of Services Marketing and International Journal of Service Industry Management.

In The Last Decade

Rhett H. Walker

17 papers receiving 718 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Rhett H. Walker Australia	12	504	422	355	346	149	17	871
Yongheng Yang China	5	604 1.2×	489 1.2×	247 0.7×	297 0.9×	209 1.4×	9	939
Pushkala Raman United States	7	606 1.2×	398 0.9×	418 1.2×	412 1.2×	269 1.8×	7	1.0k
Jillian Dawes Farquhar United Kingdom	16	478 0.9×	521 1.2×	202 0.6×	334 1.0×	190 1.3×	33	955
Beatriz Moliner Velázquez Spain	17	509 1.0×	503 1.2×	209 0.6×	518 1.5×	122 0.8×	69	951
Ilias Santouridis Greece	12	509 1.0×	332 0.8×	311 0.9×	233 0.7×	144 1.0×	18	821
Gary K. Hunter United States	12	450 0.9×	281 0.7×	223 0.6×	213 0.6×	195 1.3×	24	731
Gi‐Du Kang South Korea	7	594 1.2×	388 0.9×	181 0.5×	164 0.5×	162 1.1×	17	799
Donald J. Shemwell United States	14	1.0k 2.0×	725 1.7×	296 0.8×	384 1.1×	213 1.4×	19	1.3k
Rosario Vázquez‐Carrasco Spain	16	430 0.9×	448 1.1×	139 0.4×	263 0.8×	236 1.6×	38	803
Jean Perrien Canada	16	650 1.3×	455 1.1×	217 0.6×	335 1.0×	233 1.6×	30	911

Countries citing papers authored by Rhett H. Walker

Since Specialization

Citations

This map shows the geographic impact of Rhett H. Walker's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Rhett H. Walker with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Rhett H. Walker more than expected).

Fields of papers citing papers by Rhett H. Walker

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Rhett H. Walker. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Rhett H. Walker. The network helps show where Rhett H. Walker may publish in the future.

Co-authorship network of co-authors of Rhett H. Walker

This figure shows the co-authorship network connecting the top 25 collaborators of Rhett H. Walker. A scholar is included among the top collaborators of Rhett H. Walker based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Rhett H. Walker. Rhett H. Walker is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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17 of 17 papers shown

Gountas, John, et al.. (2009). Employee perspectives of service quality in the supermarket sector. Journal of Services Marketing. 23(6). 407–421. 50 indexed citations

Walker, Rhett H. & Lester W. Johnson. (2009). Signaling intrinsic service quality and value via accreditation and certification. Managing Service Quality. 19(1). 85–105. 33 indexed citations

Walker, Rhett H., Graeme Byrne, & Lester W. Johnson. (2007). Developing a Quality of Life Measure to Assess the Impact of Community Services: The Case of Australian Community Banks. Journal of Macromarketing. 27(4). 380–388. 2 indexed citations

Walker, Rhett H., et al.. (2006). Re‐thinking the conceptualization of customer value and service quality within the service‐profit chain. Managing Service Quality. 16(1). 23–36. 68 indexed citations

Walker, Rhett H. & Lester W. Johnson. (2006). Why consumers use and do not use technology‐enabled services. Journal of Services Marketing. 20(2). 125–135. 164 indexed citations

Byrne, Graeme, et al.. (2005). Community banks in Australia: an innovative approach to social and economic wealth creation?. International Journal of Entrepreneurship and Innovation Management. 5(5/6). 495–495. 2 indexed citations

Walker, Rhett H., et al.. (2005). Customer loyalty in e-retailing: an exploratory study. International Journal of Internet Marketing and Advertising. 2(3). 237–237. 6 indexed citations

Walker, Rhett H. & Lester W. Johnson. (2005). Towards understanding attitudes of consumers who use internet banking services. Journal of Financial Services Marketing. 10(1). 84–94. 22 indexed citations

Lovelock, Christopher, Paul M. Patterson, & Rhett H. Walker. (2004). Services marketing : an Asia-Pacific and Australian perspective. 78 indexed citations

10.

Walker, Rhett H. & Lester W. Johnson. (2004). Managing technology-enabled service innovations. International Journal of Entrepreneurship and Innovation Management. 4(6). 561–561. 13 indexed citations

11.

Walker, Rhett H., et al.. (2004). Measuring marketing performance against the backdrop of intra‐organisational change. Marketing Intelligence & Planning. 22(1). 59–65. 6 indexed citations

12.

Walker, Rhett H. & Heather Francis. (2003). Customer Service and Relationship Management in the Context of Technology-Enabled Service Delivery Systems. Australasian Marketing Journal (AMJ). 11(2). 23–33. 9 indexed citations

13.

Walker, Rhett H., Margaret Craig‐Lees, R Hecker, & Heather Francis. (2002). Technology‐enabled service delivery. International Journal of Service Industry Management. 13(1). 91–106. 213 indexed citations

14.

Walker, Rhett H., et al.. (2001). Services marketing: An Asia-pacific perspective. 104 indexed citations

15.

Lovelock, Christopher, Paul G. Patterson, & Rhett H. Walker. (1998). Services marketing : Australia and New Zealand. Prentice Hall eBooks. 46 indexed citations

16.

Walker, Rhett H. & Dallas Hanson. (1998). Green Marketing and Green Places: A Taxonomy for the Destination Marketer. Journal of Marketing Management. 14(6). 623–639. 32 indexed citations

17.

Walker, Rhett H., et al.. (1998). A case for more integrative multi‐disciplinary marketing education. European Journal of Marketing. 32(9/10). 803–812. 23 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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