Noreen M. Klein

2.4k total citations · 1 hit paper
15 papers, 1.8k citations indexed

About

Noreen M. Klein is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Economics and Econometrics. According to data from OpenAlex, Noreen M. Klein has authored 15 papers receiving a total of 1.8k indexed citations (citations by other indexed papers that have themselves been cited), including 9 papers in Marketing, 5 papers in Organizational Behavior and Human Resource Management and 4 papers in Economics and Econometrics. Recurrent topics in Noreen M. Klein's work include Customer Service Quality and Loyalty (5 papers), Economic and Environmental Valuation (4 papers) and Consumer Behavior in Brand Consumption and Identification (4 papers). Noreen M. Klein is often cited by papers focused on Customer Service Quality and Loyalty (5 papers), Economic and Environmental Valuation (4 papers) and Consumer Behavior in Brand Consumption and Identification (4 papers). Noreen M. Klein collaborates with scholars based in United States, Latvia and Canada. Noreen M. Klein's co-authors include Shankar Ganesan, Ronald L. Hess, Robert L. Underwood, Raymond R. Burke, Manjit S. Yadav, Joel Huber, Stewart W. Bither, H. Onur Bodur, Neeraj Arora and Judy A. Wagner and has published in prestigious journals such as Journal of Consumer Research, Journal of Business Research and Journal of the Academy of Marketing Science.

In The Last Decade

Noreen M. Klein

15 papers receiving 1.6k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction

2003 727 citations Ronald L. Hess, Shankar Ganesan et al. Journal of the Academy of Marketing Science profile →

Peers

Countries citing papers authored by Noreen M. Klein

Since Specialization

Citations

This map shows the geographic impact of Noreen M. Klein's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Noreen M. Klein with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Noreen M. Klein more than expected).

Fields of papers citing papers by Noreen M. Klein

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Noreen M. Klein. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Noreen M. Klein. The network helps show where Noreen M. Klein may publish in the future.

Co-authorship network of co-authors of Noreen M. Klein

This figure shows the co-authorship network connecting the top 25 collaborators of Noreen M. Klein. A scholar is included among the top collaborators of Noreen M. Klein based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Noreen M. Klein. Noreen M. Klein is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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15 of 15 papers shown

#	Work	Indexed citations
1	Online Price Search: Impact of Price Comparison Sites on Offline Price Evaluations 2014 ·Journal of Retailing ·H. Onur Bodur, Noreen M. Klein, Neeraj Arora	50
2	Who Wants to go First? Order Effects Within a Series of Competitive Sales Presentations 2007 ·Journal of Personal Selling and Sales Management ·Judy A. Wagner, Noreen M. Klein	4
3	Interactional service failures in a pseudorelationship: The role of organizational attributions 2006 ·Journal of Retailing ·Ronald L. Hess, Shankar Ganesan, Noreen M. Klein	97
4	Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction breakdown → 2003 ·Journal of the Academy of Marketing Science ·Ronald L. Hess, Shankar Ganesan, Noreen M. Klein	727
5	Buyer–seller relationships and selling effectiveness: the moderating influence of buyer expertise and product competitive position 2003 ·Journal of Business Research ·Judy A. Wagner, Noreen M. Klein, Janet E. Keith	16
6	Packaging as Brand Communication: Effects of Product Pictures on Consumer Responses to the Package and Brand 2002 ·The Journal of Marketing Theory and Practice ·Robert L. Underwood, Noreen M. Klein	251
7	Packaging communication: attentional effects of product imagery 2001 ·Journal of Product & Brand Management ·Robert L. Underwood, Noreen M. Klein, Raymond R. Burke	325
8	Selling strategies: The effects of suggesting a decision structure to novice and expert buyers 2001 ·Journal of the Academy of Marketing Science ·Judy A. Wagner, Noreen M. Klein, Janet E. Keith	17
9	The Effect of Familiarity on Consumers' Choice Agendas 1993 ·ACR North American Advances ·Judy A. Wagner, Noreen M. Klein	1
10	Adapting Cutoffs to the Choice Environment: The Effects of Attribute Correlation and Reliability 1991 ·Journal of Consumer Research ·Joel Huber, Noreen M. Klein	73
11	Context Effects on Effort and Accuracy in Choice: An Enquiry into Adaptive Decision Making 1989 ·Journal of Consumer Research ·Noreen M. Klein, Manjit S. Yadav	85
12	The Process of Choosing Institutions of Higher Learning 1989 ·Journal of Marketing for HIGHER EDUCATION ·(unknown), Paul Costantino, Noreen M. Klein	10
13	Assessing Unacceptable Attribute Levels in Conjoint Analysis 1987 ·ACR North American Advances ·Noreen M. Klein	19
14	An Investigation of Utility-Directed Cutoff Selection 1987 ·Journal of Consumer Research ·Noreen M. Klein, Stewart W. Bither	51
15	Utility and decision strategies: A second look at the rational decision maker 1983 ·Organizational Behavior and Human Performance ·Noreen M. Klein	35

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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