Noreen M. Klein

18 total papers · 2.4k total citations
15 papers, 1.7k citations indexed

About

Noreen M. Klein is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Economics and Econometrics. According to data from OpenAlex, Noreen M. Klein has authored 15 papers receiving a total of 1.7k indexed citations (citations by other indexed papers that have themselves been cited), including 9 papers in Marketing, 5 papers in Organizational Behavior and Human Resource Management and 4 papers in Economics and Econometrics. Recurrent topics in Noreen M. Klein's work include Customer Service Quality and Loyalty (5 papers), Consumer Behavior in Brand Consumption and Identification (5 papers) and Economic and Environmental Valuation (4 papers). Noreen M. Klein is often cited by papers focused on Customer Service Quality and Loyalty (5 papers), Consumer Behavior in Brand Consumption and Identification (5 papers) and Economic and Environmental Valuation (4 papers). Noreen M. Klein collaborates with scholars based in United States, Latvia and Canada. Noreen M. Klein's co-authors include Shankar Ganesan, Ronald L. Hess, Robert L. Underwood, Raymond R. Burke, Manjit S. Yadav, Joel Huber, Stewart W. Bither, H. Onur Bodur, Neeraj Arora and Judy A. Wagner and has published in prestigious journals such as Journal of Consumer Research, Journal of Business Research and Journal of the Academy of Marketing Science.

In The Last Decade

Noreen M. Klein

15 papers receiving 1.5k citations

Hit Papers

Service Failure and Recov... 2003 2026 2010 2018 2003 200 400 600
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation benchmark for papers published in the same subfield and year, or reaches the top citation threshold in at least one of its specific research topics.

  1. Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction
    2003 722 citations Ronald L. Hess, Shankar Ganesan et al. Journal of the Academy of Marketing Science profile →

Author Peers

Peers are selected by citation overlap in the author's most active subfields. citations · hero ref

Author Last Decade Papers Cites
Noreen M. Klein 1.1k 704 478 384 214 15 1.7k
Susan Powell Mantel 964 0.9× 476 0.7× 525 1.1× 230 0.6× 157 0.7× 27 1.6k
Rebecca W. Hamilton 1.2k 1.1× 363 0.5× 672 1.4× 343 0.9× 238 1.1× 36 2.1k
Debora V. Thompson 1.1k 1.0× 310 0.4× 724 1.5× 370 1.0× 252 1.2× 25 2.0k
Mark T. Spence 1.1k 1.0× 578 0.8× 791 1.7× 255 0.7× 266 1.2× 51 2.0k
Keith S. Coulter 1.0k 0.9× 548 0.8× 701 1.5× 202 0.5× 295 1.4× 41 1.8k
Haim Mano 1.4k 1.2× 983 1.4× 858 1.8× 337 0.9× 300 1.4× 23 2.3k
Stewart W. Bither 1.4k 1.2× 761 1.1× 800 1.7× 166 0.4× 305 1.4× 15 2.2k
France Leclerc 1.0k 0.9× 322 0.5× 521 1.1× 243 0.6× 92 0.4× 13 1.6k
Donald F. Blankertz 714 0.6× 392 0.6× 611 1.3× 183 0.5× 320 1.5× 12 1.7k
Donald H. Granbois 827 0.7× 612 0.9× 518 1.1× 170 0.4× 182 0.9× 25 1.4k

Countries citing papers authored by Noreen M. Klein

Since Specialization
Citations

This map shows the geographic impact of Noreen M. Klein's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Noreen M. Klein with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Noreen M. Klein more than expected).

Fields of papers citing papers by Noreen M. Klein

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Noreen M. Klein. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Noreen M. Klein. The network helps show where Noreen M. Klein may publish in the future.

Co-authorship network of co-authors of Noreen M. Klein

This figure shows the co-authorship network connecting the top 25 collaborators of Noreen M. Klein. A scholar is included among the top collaborators of Noreen M. Klein based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Noreen M. Klein. Noreen M. Klein is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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